June 8, 2022 NHTSA CAMPAIGN NUMBER: 22V404000
A malfunctioning center screen or touch control panel may obstruct the driver’s view of camera assisted driving functions, increasing the risk of a crash.
NHTSA Campaign Number: 22V404
Manufacturer Porsche Cars North America, Inc.
Components POWER TRAIN, BACK OVER PREVENTION
Potential Number of Units Affected 12,490
Porsche Cars North America, Inc. (Porsche) is recalling certain 2020-2022 Taycan vehicles. A software error could cause the center screen (including rearview camera image) and the touch control panel remain to black directly after the ignition is activated. Also, the Real-Top-View (including rearview camera image) could display a flickering image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Dealers will install new software, free of charge. Owner notification letters are expected to be mailed August 5, 2022. Owners may contact Porsche’s customer service at 1-800-767-7243. Porsche’s number for this recall is ANA6.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Due to a possible software error in the central computer (PCM), the affected vehicles potentially show two error symptoms:
1. The center and passenger displays and the touch control panel directly do not start when the ignition is on. As a consequence the screens remain black.
2. The Real-Top-View (RTV) is displayed with a flickering image.
For this reason, the PCM must be re-programmed with corrected software. Due to the related functional enhancement of the central computer, the driver’s manual must also be replaced with an updated version.
What should Dealers do?
The repair is not available at this time. Please wait for further instructions.
Please do not deliver affected vehicles in dealer inventory until further notice.
What will Porsche do?
Vehicles affected by the Stop Delivery will be remedied prior to vehicle delivery. Customer vehicles will be brought into the dealer to have the remedy performed as soon as it is available.
To be released at a later date.
Customer Reactive Statement
The safety of anyone travelling in one of our cars is our highest priority and we regularly review the quality of our work from this perspective. In the course of these reviews, a software error was discovered that could cause issues with viewing exterior camera images on the central screen in some Taycan vehicles from model years 2020-2022. In some cases, the center screen can remain blacked out after starting the car, or the top-view display of the car’s surroundings may flicker. The touch control panel may also remain black. The instrument cluster is unaffected and remains fully operational.
While no incidents have been reported, we will update the software in the central computing unit and at the same time provide a full updated software installation.
Customers whose cars are affected will be contacted in due course for the work to be carried out at their dealership on a date convenient to them. There will be no charge for this work.
IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.
DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.
3 Affected Products
4 Associated Documents
Noncompliance Notice 573 Report
Recall 573 Report – June 16, 2022RCLRPT-22V404-5800
Porsche – ANA6 Stop Delivery/Recall Campaign- Reprogramming central computer (PCM) – June 2022RCMN-22V404-6371
Latest Recalls Documents
Recommended Pass Thru Devices:
Porsche is not responsible for any content on these two external sites
Pass Thru – Check ECU
Pass Thru – ECU Check verifies the vehicle compliance with the latest air polution restrictions of the following organisations:
Pass Thru – Check ECU checks the Vehicle Identification Number (VIN) stored in the vehicles Digital Motor Electronic (ECU) against the PAG database.
Pass Thru – Check ECU is free of charge and does not require any login.
How to perform a Pass Thru – ECU Check:
- Enter the Vehicle Identification Number (VIN).
- In case of EPA offical enter the CVN ID.
- In case of CARB offical enter the Cal ID.
- Click the “CHECK ECU Version” button.
If the VIN is valid you see:
VIN IS VALID – User has the latest Update
How to find the VIN:
The VIN is labeled inside the windscreen at the bottom right side: see sample.
How to get the CVN ID / Cal ID:
CVN / Cal IDs can be retrieved with a generic scan tool device.
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