ANA6 – Vehicle Display Malfunction – 2020-2022 Porsche Taycan

June 8, 2022 NHTSA CAMPAIGN NUMBER: 22V404000

Vehicle Display Malfunction/FMVSS 111

A malfunctioning center screen or touch control panel may obstruct the driver’s view of camera assisted driving functions, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V404

Manufacturer Porsche Cars North America, Inc.

Components POWER TRAIN, BACK OVER PREVENTION

Potential Number of Units Affected 12,490

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2020-2022 Taycan vehicles. A software error could cause the center screen (including rearview camera image) and the touch control panel remain to black directly after the ignition is activated. Also, the Real-Top-View (including rearview camera image) could display a flickering image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will install new software, free of charge. Owner notification letters are expected to be mailed August 5, 2022. Owners may contact Porsche’s customer service at 1-800-767-7243. Porsche’s number for this recall is ANA6.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Porsche has a Recall

 


Issue Description

Due to a possible software error in the central computer (PCM), the affected vehicles potentially show two error symptoms:

1. The center and passenger displays and the touch control panel directly do not start when the ignition is on. As a consequence the screens remain black.

2. The Real-Top-View (RTV) is displayed with a flickering image.

For this reason, the PCM must be re-programmed with corrected software. Due to the related functional enhancement of the central computer, the driver’s manual must also be replaced with an updated version.

 

What should Dealers do?

The repair is not available at this time. Please wait for further instructions.

Please do not deliver affected vehicles in dealer inventory until further notice.

 

What will Porsche do?

Vehicles affected by the Stop Delivery will be remedied prior to vehicle delivery. Customer vehicles will be brought into the dealer to have the remedy performed as soon as it is available.

 

TI Number

To be released at a later date.

 

Customer Reactive Statement

The safety of anyone travelling in one of our cars is our highest priority and we regularly review the quality of our work from this perspective. In the course of these reviews, a software error was discovered that could cause issues with viewing exterior camera images on the central screen in some Taycan vehicles from model years 2020-2022. In some cases, the center screen can remain blacked out after starting the car, or the top-view display of the car’s surroundings may flicker. The touch control panel may also remain black. The instrument cluster is unaffected and remains fully operational.

While no incidents have been reported, we will update the software in the central computing unit and at the same time provide a full updated software installation.
Customers whose cars are affected will be contacted in due course for the work to be carried out at their dealership on a date convenient to them. There will be no charge for this work.

 

Important information

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.
DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
PORSCHE TAYCAN 2020-2022

 


4 Associated Documents

Recall Acknowledgement

RCAK-22V404-7850.pdf 646.253KB

RCAK-22V404-7850

 


Noncompliance Notice 573 Report

RCLRPT-22V404-5920.PDF 237.35KB

RCLRPT-22V404-5920

 


Recall 573 Report – June 16, 2022

RCLRPT-22V404-5800.PDF 237.379KB

RCLRPT-22V404-5800

 


Porsche – ANA6 Stop Delivery/Recall Campaign- Reprogramming central computer (PCM) – June 2022

RCMN-22V404-6371.pdf 8.282KB

RCMN-22V404-6371

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V404&docType=RCL

 


 

For reprogramming and flashing Porsche vehicles without a factory diagnostic device, Porsche recommends the following devices:

Recommended Pass Thru Devices:

 

J2534 Device

ANA6 - Vehicle Display Malfunction - 2020-2022 Porsche Taycan » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
ANA6 - Vehicle Display Malfunction - 2020-2022 Porsche Taycan » small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Drew Tech CarDaq-M 2 SAE J2534-1/2 Reflash Reprogramming Tool OEM Diagnostics
ANA6 - Vehicle Display Malfunction - 2020-2022 Porsche Taycan » small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
ANA6 - Vehicle Display Malfunction - 2020-2022 Porsche Taycan » small light Autel (AULMF2534) MaxiFlash Pro
Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool

 

Porsche is not responsible for any content on these two external sites

 


Pass Thru – Check ECU

Pass Thru – ECU Check verifies the vehicle compliance with the latest air polution restrictions of the following organisations:

Environmental Protection Agency (EPA)
California Air Resources Board (CARB).

 

Pass Thru – Check ECU checks the Vehicle Identification Number (VIN) stored in the vehicles Digital Motor Electronic (ECU) against the PAG database.

Pass Thru – Check ECU is free of charge and does not require any login.

 

How to perform a Pass Thru – ECU Check:

  • Enter the Vehicle Identification Number (VIN).
  • In case of EPA offical enter the CVN ID.
  • In case of CARB offical enter the Cal ID.
  • Click the “CHECK ECU Version” button.

If the VIN is valid you see:

VIN IS VALID – User has the latest Update

 

How to find the VIN:

The VIN is labeled inside the windscreen at the bottom right side: see sample.

 

How to get the CVN ID / Cal ID:

CVN / Cal IDs can be retrieved with a generic scan tool device.

 

techinfo2.porsche.com

 


 

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Last update on 2023-01-28 / Affiliate links / Images from Amazon Product Advertising API

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