ANA6 – Vehicle Display Malfunction – 2020-2022 Porsche Taycan

SEOCONTENT-START

Technical Information Service 133/22ENU ANA6 9 ANA6 – Re-Programming Central Computer (PCM) (Stop Delivery / Recall Campaign) Important: CRITICAL WARNING -This campaign includes steps where control unit(s) in the vehicle will be programmed with the PIWIS Tester. The vehicle voltage must be maintained between 13.5 volts and 14.5 volts during this programming. Failure to maintain this voltage could result in damaged control unit(s). Damage caused by inadequate voltage during programming is not a warrantable defect. The technician must verify the actual vehicle voltage in the PIWIS Tester before starting the campaign and also document the actual voltage on the repair order. Model Year: As of 2020 up to 2022 Model Series: Taycan (Y1A/Y1B/Y1C) Concerns: Central computer (PCM) Information ANA6 must not be carried out without first carrying out AMB5/WMH0! Information: Due to a possible internal software error in the central computer (PCM) control unit, the following two faults may occur on the affected vehicles: • The center and passenger displays as well as the touch control panel do not start immediately when readiness for operation is switched on and the screens remain black or • Real Top View (RTV) is displayed with a flickering image Campaign Exception for Punch Time Requirements: ANA6,WNJ8, andWNK1 PCNA will make an exception to warranty policy regarding the necessary time keeping procedures when performing the following campaigns: ANA6, WNJ8, and WNK1. Though warranty policy guidelines state that no technician may be punched on more than one R.O. at the same time, an exception will be made for the ANA6/WNJ8/WNK1 campaigns. Due to the extensive programming time necessary a technician may perform multiple ANA6, WNJ8, and WNK1 campaigns at one time, as long as there is a separate identifiable punch for each on the respective repair order and the total number of campaigns being performed at one time does not exceed 3. The exception will be made so that full “active participation time” does not need to be documented for these 3 campaigns only. Measures: • Reprogram the instrument cluster with the latest PIWIS Tester software version. • Minimum requirement: Version 41.200.010 AfterSales Jul 22, 2022 Page 1 of 23 • Replace Owner’s Manual in the on-board folder in the vehicle with an updated version. 9 Technical Information Checklist: Due to the high number of incorrect programming steps carried out as part of the last software update (VR12.1.1), a checklist was created to improve the overview of the work to be carried out. The checklist must be completed and signed and attached to the PQIS quality line in the PCSS. For checklist, see  Technical Information ‘Checklist’ Affected Vehicles: Only vehicles assigned to the campaign (see also PCSS Vehicle Information) Required tools Tools: • 9900 – PIWIS Tester 3 • Battery charger with a current rating of at least 90 A, e.g. VAS 5908 battery charger 90A • USB storagemedium Type A+C 32 GB (for PCM update), Part No. V04014999WW000 • USB storagemedium, type C (for onboard Owner’s Manual update), e.g. Part No. V04014999WW000 Software update (software version VR19.0.1) Work Procedure: Information Before starting programming, the battery charger must always be: • Switch off and on once; the battery charger display must be off before starting it again because the battery charger automatically switches to trickle charging after 5 hours (default setting in the charger). • Set charge voltage to 14.8 volts. • Operateincharging mode. 1 The basic procedure for control unit programming is described in the Workshop Manual  Workshop Manual ‘Basic Instructions and Procedure for Control Unit Programming Using the PIWIS Tester’. Information An active Internet connection with the PIWIS Tester must be ensured. It is necessary to enrol the technician using the PIWIS Tester. Vehicles with a PVTS contract must be activated for Service mode. The PIWIS Tester must not be charged using the cigarette lighter! 2 After the backup documentation process, the integration test is started automatically. The result must first be ignored. Jul 22, 2022 Page 2 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 3 Create Vehicle Analysis Log (VAL) using the PIWIS Tester. Mark the vehicle analysis log you have just created with the attribute “Pre-VAL” and after carrying out the campaign, return it using the PIWIS Tester. 4 Update various control units to software version VR19.0.1 (Sequence 1). For specific information on control unit programming during this campaign, see table below. Information As soon as interaction is required during programming, this is indicated by activation of the hazard warning lights. The hazard warning light channel must be deactivated manually after interaction as the hazard warning lights cannot be deactivated automatically via the Tester. Required PIWIS Tester software version: 41.200.010 (or higher) Type of control unit programming: Control unit programming using the ‘Campaign’ function in the additionalmenu on the PIWIS Tester by entering a programming code. Programming code: J1K1T Programming sequence: Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence. Do not interrupt programming and coding. A backup documentation process for the re-programmed software versions starts as soon as programming and coding is complete. Programming time (up to): • MY 2020-2021 / 250minutes • MY 2022 / 120minutes • The first interaction by the technician is required after about 30 minutes. The rest of the programming sequence runs through to the end without any necessary interaction. Control units programmed in this campaign: • See Technical Information ‘overview of control units VR19.0.1.’ AfterSales Jul 22, 2022 Page 3 of 23 9 Technical Information Procedure in the event of error messages appearing during the programming sequence:  Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – section on “Troubleshooting”‘. Procedure in the event of a termination in the control unit programming: Continue the campaign sequence to the end, then carry out the integration test again when the test is complete and start programming from the integration test. Additional instructions for aborted programming  Technical Information ‘9X00IN Additional information if programming is aborted’ 5 When programming is complete, backup documentation including the integration test is made again. The result must first be ignored because this sometimes displays control units that are displayed as faulty despite programming. To check this, the integration test can be started again on the start page by pressing •F3“ button. 6 The battery charger must be switched off and on completely once before sequence 2 due to the automatic switchover (trickle charging). 7 Select Guest account from the central display (PCM) and activate Privacymode (available in some countries). Information If Privacy mode is not active, programming may be aborted, resulting in a defect in the central computer (PCM). Central computers that are replaced as part of the workshop campaign are checked by Porsche AG; if private mode was not set in the central computer before starting programming, the costs will be re-debited. Information Please inform the customer that the mobile phone connection will be lost following the PCM update. Existing/pairedmobile phones will require deleting & re-pairing for proper functionality and new functions. 8 Re-program the central computer (PCM) (sequence 2). Sequence 2 may only be performed if sequence 1 was performed. For specific information on control unit programming during this campaign, see table below. Preparing USB stick with the required software (depending on country version) Jul 22, 2022 Page 4 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 Overview of the software to be used for the central computer (PCM): See  Technical Information ‘9X00IN overview of PCM update’ Required PIWIS Tester software version: 41.200.010 (or higher) Type of control unit programming: Select the PCM central computer control unit in the control unit selection screen (‘Overview’ menu) and select the ‘Maintenance/repairs’ menu. Select the ‘Install software update’ function and press •F12“ (‘Next’) to perform the software update. Programming code: J1K2T Programming sequence: Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence. Do not interrupt programming and coding. A backup documentation process for the re-programmed software versions starts as soon as programming and coding is complete. Programming time (up to): 25 minutes Control unit programmed in this campaign: • See Technical Information ‘9X00IN overview of control units VR19.0.1.’ Procedure in the event of error messages appearing during the programming sequence:  Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – section on “Troubleshooting”‘. Procedure in the event of a termination in the control unit programming: Repeat control unit programming by restarting programming. Additional instructions for aborted programming  Technical Information ‘9X00IN Additional information if programming is aborted’ 9 RemoveUSBstick. 10 Start rework for various control units (sequence 3). AfterSales Jul 22, 2022 Page 5 of 23 9 Technical Information Sequence 3 may only be performed if sequences 1 and 2 have been performed. Important Information! The teaching process for component protection during the execution of sequence 3 is different between model years! Model year Control unit required for execution 2020 – 2021 Assistance systems (zFAS) 2022 Rear-end electronics (BCM2) Required PIWIS Tester software version: 41.200.010 (or higher) Type of control unit programming: Control unit programming using the ‘Campaign’ function in the additionalmenu on the PIWIS Tester by entering a programming code. Programming code: J1K3T Programming sequence: The instructions for selecting the required control unit for teaching component protectionmust always be observed! Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence. Do not interrupt programming and coding. A backup documentation process for the re-programmed software versions starts as soon as programming and coding is complete. Programming time (up to): approx. 25minutes Control units programmed in this campaign: • See  Technical Information ‘9X00IN overview of control units VR19.0.1.’ Procedure in the event of error messages appearing during the programming sequence:  Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – section on “Troubleshooting”‘. Procedure in the event of a termination in the control unit programming: Repeat control unit programming by restarting programming. Additional instructions for aborted programming  Technical Information ‘9X00IN Additional information if programming is aborted’ Jul 22, 2022 Page 6 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 Information Important Information! • Resetting the charging profiles is only necessary if a high-voltage charger (OBC 22 kW) is installed in the vehicle. • As soon as the control unit is selected, the left side of the PIWIS Tester shows whether the charger is 11 kW or 22 kW. • If the charging profiles are not reset, there is a possibility that the Plug and Charge function will not be available. 11 Reset charging profiles for high-voltage charger (OBC 22 kW). 11.1 Select high-voltage charger (OBC 22 kW) control unit. 11.2 Select Drive links/checks. 11.3 Select Load profile, factory setting. 11.4 Start the routine with •F8“. 12 Perform direct rework in the vehicle. 12.1 Re-teach the handbrake by pressing the button in the vehicle. 12.2 Engage gear. 12.3 Retract extended rear spoiler. 12.4 Standardize side windows. Information The wheel electronics must be taught during the test drive and must not be carried out by the technician. 13 Remove the PIWIS Tester (VCI) from the vehicle and end the diagnosis process. 13.1 Lock the vehicle. 13.2 Establish bus idle for at least 10 minutes. 13.3 After bus idle, re-connect the PIWIS Tester (VCI) and start the diagnosis again. 14 Electronic operating instructions. For more information, see  Workshop Manual ‘9X00IN Diagnostic system: Performing vehicle handover'(Install Onboard Owner’s Manual section). 15 Read out all faultmemories, process and delete existing faults if necessary. AfterSales Jul 22, 2022 Page 7 of 23 9 Technical Information Information If control units are found to have faults that are not caused by control unit programming, these must first be found and corrected. Thiswork cannot be invoiced under the workshop campaign number. 16 Press •F3“ to start the integration test in the control unit selection . All affected control units should now be successfully re-programmed or checked in the control unit overview and their status. Information If a deviation in the integration test is still indicated despite programming being carried out, this must be repeated. If the deviation persists, contact Technical Support. 17 Create Vehicle Analysis Log (VAL) using the PIWIS Tester. Mark the vehicle analysis log you have just created with the attribute “Post-VAL” and after carrying out the campaign, return it using the PIWIS Tester. 18 Exit the diagnostic application. Switch off ignition. Disconnect the Tester from the vehicle. Information If the navigation database is not up-to-date,malfunctions after updating the central computer (PCM) cannot be ruled out. The complete update process can take up to 45minutes. After inserting the USB stick, a minimumwaiting time of up to 5 minutes must be observed before starting the update. If the update does not start and the message Data for the update on the storagemedium is invalid appears, the current navigation database is already on the vehicle. The update can then be cancelled. The ignition switches off automatically after 30 minutes. For this reason, the driver’s door must be opened and closed again once after 25minutes. If this is not done, the installation process must be repeated. By re-inserting the USB stick, one can check at any time whether the data was loaded successfully. 19 For more information, see: Programming central computer data update:  Workshop Manual ‘9X00IN Programming navigation update on central computer’ For an overview of the navigation database, see  Technical Information ‘9X00IN Overview of navigation software for USB stick’. 20 Switch off and disconnect the battery charger. Jul 22, 2022 Page 8 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 21 Set battery charger back to a charge voltage of 14.4 volts. Information An excessively high charge voltage can lead to battery defects in other model lines. 22 Exchange Owner’s Manual in the vehicle. For an overview of the Owner’s Manuals for model years 2020-2021, see:  Technical Information ‘9X00IN Overview of Order Numbers for Driver’s Manual (MY20-21)’ For an overview of the Owner’s Manuals for model year 2022, see:  Technical Information ‘9X00IN Overview of Order Numbers for Driver’s Manual (MY22)’ Information The vehicle must only be handed over to the customer using the new Owner’s Manual. 23 Attach the completed checklist to the PQIS quality line.  Technical Information ‘9X00IN Checklist’ 24 Enter the campaign in the Warranty and Maintenance booklet. 25 During the test drive, a navigation destination that is further away than the available remaining range of the vehicle must be entered at least 4 times until charge planning is fully charged. Updating the central computer (PCM) takes a set time for charging planning. Warranty processing Campaign Exception for Punch Time Requirements: ANA6,WNJ8, andWNK1 PCNA will make an exception to warranty policy regarding the necessary time keeping procedures when performing the following campaigns: ANA6, WNJ8, and WNK1. Though warranty policy guidelines state that no technician may be punched on more than one R.O. at the same time, an exception will be made for the ANA6/WNJ8/WNK1 campaigns. Due to the extensive programming time necessary a technician may perform multiple ANA6, WNJ8, and WNK1 campaigns at one time, as long as there is a separate identifiable punch for each on the respective repair order and the total number of campaigns being performed at one time does not exceed 3. The exception will be made so that full “active participation time” does not need to be documented for these 3 campaigns only. AfterSales Jul 22, 2022 Page 9 of 23 9 Technical Information Scope 1: Labor time: Update software for various control units Includes: Connecting and disconnecting battery charger Connect and disconnect PIWIS Tester Update various control units to software version VR19.0.1 (Sequence 1) Update software for central computer (PCM) (sequence 2) Perform rework for various control units (sequence 3) Installing Owner’s Manual in the PCM Perform rework in the vehicle Select and erasing fault memories Update navigation database Replace Owner’s Manual Create Vehicle Analysis Logs (VALs) before and after the campaign Labor time: 347 TU Required materials: ANA60000001 Owner’s Manual* 1 piece ANA60000002 Shipping costs** 1 piece * The cost of one Owner’s Manual will be covered for each vehicle. For warranty invoicing, enter the Part No. ANA60000001 with the designation “Owner’sManual” as accessories costing $0.01. ** If you incur shipping costs when ordering the Owner’s Manual, please invoice these costs under the Part No. ANA60000002, with the designation “Shipping costs” as an additional part. Maximum cost $6.25. Please document a copy of the invoice for this in the warranty claim.  Damage code ANA6 099 000 1 Overview of control units, VR19.0.1 Overview: Overview of control units to be programmed VR19.0.1 Control unit Programming time including coding of all control units Model year 2020-2021 Model year 2022 Jul 22, 2022 Page 10 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 Sequence 1: Combined software update of various control units (Update via PIWIS Tester) Includes: Model year 2020-2021 Up to 250 minutes Model year 2022 Up to 120 minutes Connect up to. 25 minutes Gateway approx. 2 minutes Battery sensor approx. 4 minutes High-voltage charger (OBC) approx. 5 minutes High-voltage battery (BMCe) approx. 8 minutes High-voltage DC battery charger (booster) approx. 2 minutes HV voltage converter approx. 4 minutes Rear high-voltage power electronics approx. 2 minutes Front High-voltage power electronics Only for 4WD vehicles approx. 2 minutes Rear-end electronics (BMC2) approx. 4 minutes Air spring chassis control approx. 3 minutes Air-conditioning compressor (ECC) approx. 10 minutes Thermal management (TME) approx. 4 minutes Head-up display (fromMY21) approx. 5 minutes AfterSales Jul 22, 2022 Page 11 of 23 9 Technical Information Engine electronics (DME) approx. 2 minutes Instrument cluster approx. 20 minutes Assistance systems Up to 110 minutes Over the Air (OTA) approx. 19 minutes Coding of all control units Up to 20 minutes Sequence 2: PCM update (Update via PIWIS Tester and USB storage medium) Model year 2020-2022 up to 25 minutes Sequence 3: Start subsequent work for various control units (Update via PIWIS Tester) Model year 2020-2022 up to 25 minutes Teaching component protection Updating enabling functions Automatic coding of all control units approx. 20 minutes Back to the programming sequence for the  Technical Information ‘9X00IN software update (software integrated VR19.0.1.)’ Overview of the new features of the software update Overview: Function Description The new features depend on the country and vehicle equipment Model year 202 0-2021 Model year 2022 Jul 22, 2022 Page 12 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 Vehicle electrical system • The functionality of the battery management system is optimized to prevent intermittent discharging of 12V batteries • Increased stability of 12V vehicle electrical system during long idle periods Function on Demand • A subsequent activation of the comfort opening/closing (KESSY) and the virtual pedal for opening the rear lid is now via Function on Demand Navigation and infotainment: Porsche Communication Management (PCM) • After setting up Spotify, Spotify is available as a separate media source in the PCM • Android Auto is available via a cable connection • New PCM design (colored tiles) • Voice control with new functions and improvements (intelligibility of voice commands) • Adaptation of the layout of the route monitor and the setting for deactivating traffic symbols (e.g. roadworks, one-way streets)(Navigation Plus) • Charging stations can be filtered and selected in the search function for their charging power • The On Board Owner’s Manual can be used via voice control (“Hey Porsche…”) • Improved route overview and operation display • Omission of AM radio function in the PorscheMiddle East market View • Upgrading of the all-wheel drive display by repositioning it in the central computer (PCM) • Revised and optimized display in the instrument cluster Rear display unit • Display in national language for the Ukraine market is now available Connectivity • Longer availability of the VTS alarm AfterSales Jul 22, 2022 Page 13 of 23 9 Technical Information Connectivity • Better availability of the colorful and grey services (News, Weather, Online radio, etc.) Head-up display • Revised and optimized display in the head-up display • Extension of display content in head-up display • Optimized teaching of the head-up display in the workshop case Assistance systems • Higher precision of assistance systems and expansion of market-specific availability • Improved parking space detection for intelligent ParkAssist (even small parking spaces available) • Higher availability of Lane Change Assist in confusing traffic situations • Availability of Porsche Inno Drive in the markets Lithuania and Vatican • Optimization of traffic sign recognition • Extension of ParkAssist for the Lithuania market • Increased ParkAssist sensor range and better object detection Diagnostics • Increased diagnostic reliability with external access Vehicle handling • Further comfort enhancement of vehicle handling • Further optimization of braking performance Power train • Increase in power train efficiency to increase range through improved all-wheel drive distribution (4WD only) • Acoustic optimization of power train noise from electric machines Power train • Enhanced stability of the power train Thermal management • Range optimization/increased efficiency due to improved thermal management in the vehicle Jul 22, 2022 Page 14 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 Air conditioning • Avoidance of failure of the air-conditioning compressor and reduction of the risk of misting on the windscreen Charging • Increased charging stability during AC charging • More frequent availability of fast-charging when utilising the charging planner due to preconditioning of the high-voltage battery (not available for model year 2020) • Better availability of the plug-andcharge function • Selection of more powerful charging pedestal in charge planning • Avoidance of very short charging stops in charge planning • Adapted energy content of the battery during charging stop (adapted to removal of the quick-charging network) OTA • Enabling online updates for various control units • Significantly improved charge planning in navigation Return to the introduction  Technical Information ‘9X00IN Introduction’ Overview of PCM update Information The central computer (PCM) software update is performed using a USB storage medium. The software version that is specific to each region must be downloaded using the software tool PiUS (Porsche integrated Update Service) and must be installed on a blank USB storage medium. Pay particular attention to the following: • For this PCM software update, the USB storage medium USB Type A+C 32 GB with the part number V04014999WW000 must be used. • To use the software tool, one blank or re-writable USB storage medium is required for each individual software. • The software available in PiUS must only be used in accordance with the instructions provided in a Technical Information published for this purpose. The software mentioned here must only be used on the vehicles assigned to the campaign. Damage to the central computer cannot be ruled out if the software is used on other vehicles. AfterSales Jul 22, 2022 Page 15 of 23 9 Technical Information You will find further information on installation and use the PiUS software tool in the PPN portal under *PiUS (Porsche integrated Update Service) goes live*. Overview: Part No. Designation – Region Vehicle allocation 9J1919360M USB storage medium for PCM update – North America – Mexico I-No. ER3/ER4 Back to the programming sequence for the  Technical Information ‘9X00IN software update (software integrated VR19.0.1.)’ Overview of navigation software for USB stick Information The USB sticks with the navigation database are available as special tools at the Porsche dealer. Overview: Part No. Designation – Region 9J1909000F USB storage medium for PCM update – NAR Back to the programming sequence for the  Technical Information ‘9X00IN software update (software integrated VR19.0.1.)’ Overview of Order Numbers for Owner’s Manual (MY20-21) Information Owner’s Manuals with order numbers that are still in place (zz = counter, e.g. 01, 02, etc.; xx = language code, e.g. 21, 31, etc.) WKD Y1A zz xx 20 and WKD Y1A zz xx 21 must neither be supplied with new vehicles nor used as replacement Owner’s Manuals. Owner’s Manuals with these order numbers still in stock must be disposed of. From now on, only use the Owner’s Manuals with the order number (y = market identifier A, B, C, D, E or F; xx = language code, e.g. 21, 31, etc.) for the vehicles assigned to the campaign WKD Y1A 04 y xx 22. These reflect the technical status of the vehicles following the software update. Jul 22, 2022 Page 16 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 The order numbers for the various language versions of the updated Owner’s Manual are provided in the following table. You can order the Owner’s Manual in the quantity you need using the standard ordering process. Information A blank or re-writable USB storage medium is additionally required for installation of the onboard Owner’s Manual. If no additional USB storage medium is available for carrying out this campaign, a replacement USB storage medium (e.g. Part No. V04014999WW000) must be purchased. The costs for the USB storage medium cannot be invoiced under the workshop campaign number (allowed once per Porsche dealer). Parts Info: Ordering via Order No. Designation – Language Polaris (PPL) Onboard Owner’s Manual WKDY1A04B2122 Owner’s Manual – English US WKDY1A04B3122 Owner’s Manual – French (Canada) Back to the programming sequence for the Technical Information ‘9X00IN software update (software integrated VR19.0.1.)’ Overview of Order Numbers for Owner’s Manual (MY22) Information Owner’s Manuals with order numbers with (y = market code A, B, C, D, E or F; xx = language code, e.g. 21, 31, etc.) WKD Y1A y xx 22 must neither be supplied with new vehicles nor used as replacement Owner’s Manuals. Owner’s Manuals with these order numbers still in stock must be disposed of. From now on, only use the Owner’s Manuals with the order number WKD Y1A 02 y xx 22 for the vehicles assigned to the campaign. These reflect the technical status of the vehicles following the software update. The order numbers for the various language versions of the updated Owner’s Manual are provided in the following table. You can order the Owner’s Manual in the quantity you need using the standard ordering process. AfterSales Jul 22, 2022 Page 17 of 23 9 Technical Information Information A blank or re-writable USB storage medium is additionally required for installation of the onboard Owner’s Manual. If no additional USB storage medium is available for carrying out this campaign, a replacement USB storage medium (e.g. Part No. V04014999WW000) must be purchased. The costs for the USB storage medium cannot be invoiced under the workshop campaign number (allowed once per Porsche dealer). Parts Info: Ordering via Order No. Designation – Language Polaris (PPL) Onboard Owner’s Manual WKDY1A02B2122 Owner’s Manual – English US WKDY1A02B3122 Owner’s Manual – French (Canada) Back to the programming sequence for the  Technical Information ‘9X00IN software update (software integrated VR19.0.1.)’ Additional instructions if programming is aborted Information If individual programming steps or reworking could not be carried out correctly, see Workshop Manual for the basic procedure for control unit programming using the PIWIS Tester  Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – chapter on “Troubleshooting”’. : In the event of a fault, logging must always be created during programming using •Ctrl“and •L“ using the PIWIS Tester. Porsche AG programmed approx. 100 vehicles before the campaign was published as part of an internal pilot project; not one single control unit had to be replaced in the vehicles. As a general rule, if programming is aborted during programming, programming must be continued. The entire sequence can be started again at any time using the campaign code. The control unit that has already been programmed is skipped or programming is started via the integration test. You will also find further information and instructions specifically for the VR19.0.1 update in the table below: Jul 22, 2022 Page 18 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 Work Procedure: Control unit: Situation: Action required: Cancelling individual control units: One or more control units cannot be programmed or can no longer be accessed • Check on whether the control unit can be accessed using the PIWIS Tester or if bus idle does not have to be carried out • Control unit still not accessible –> Remove fuse for control unit –> Ignition on –> Ignition off –> Re-insert fuse • Control unit still not accessible –> Disconnect battery overnight • Check whether the control unit is accessible • Carry out programming individually using the integration test (•F3“ in the control unit overview Error message DoIP switchover: There is no DoIP switchover • Switch off VCI and try again (do not operate VCI via WiFi) • UseadifferentVCI • UseanotherPIWISTester • Check PINs on OBD socket • Check fuses of the OBD socket • Check Ethernet lines between OBD socket and gateway (resistance measurement) Head-up display: The head-up display control unit cannot be reached • Pulling out fuse for head-up display control unit –> Removing fuse for control unit –> Ignition on –> Ignition off –> Re-insert fuse • Carry out programming individually using the integration test (•F3“ in the control unit overview AfterSales Jul 22, 2022 Page 19 of 23 9 Technical Information OTA control unit: Programming aborted • Remove fuses from the OTA control unit. Use the PIWIS Tester to check whether the OTA control unit can be reached in order to check whether the correct fuse was removed (multiple fuses installed for the OTA control unit) • Startprogramming again via Serv.-sales and breakdown control Rear end electronics: An error message appears on the PIWIS Tester when programming the rear end electronics • There can only be one remote control in the vehicle; as described in the Workshop Manual  Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester’ this must be at the position Central computer (PCM): The central computer freezes while loading • Startsequence2again • Perform PCM factory reset using the guided PIWIS Tester procedure Central computer (PCM): The central computer control unit cannot be accessed • Pulling out fuse for central computer control unit –> Removing fuse for control unit –> Ignition on –> Ignition off –> Re-insert fuse Log in to PPN: Electronic Owner’s Manual cannot be installed due to an faulty Internet connection • Alwaysproceedas described in the work instruction! • After the PCM update, the diagnostics must be completely closed before the electronic Owner’s Manual can be installed using the PIWIS Tester Jul 22, 2022 Page 20 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 Component protection activation has failed • Startsequence3again • If there is a repeated abort, perform change of terminal 30. For instructions, see:  Workshop Manual ‘270619 Removing and installing vehicle electrical system battery’ • After the terminal 30 change, restart sequence 3 and select the component protection assistance systems (zFAS) for model year 2020-2021 • After the terminal 30 change, restart sequence 3 and select the component protection rear vehicle electronics BMC2 for model year 2022 Fault memory entry for OTA FC control unit Component protection active • Select the OTA FC control unit in the control unit overview and perform automatic programming • Then teach component protection again Activation of component protection for the control unit for external communication (connection box) has failed • Deactivate flight mode. For procedure, see:  Workshop Manual ‘903525 Deactivating flight mode’ • Then, start sequence 5 again Component protection: Activation of component protection for assistance systems (zFAS) has failed • Teach component protection again. For manual procedure, see:  Workshop Manual ‘903555 Replacing gateway control unit’. Select the control unit for assistance systems (zFAS) in the PIWIS Tester procedure in order to teach component protection for the control unit for assistance systems (zFAS) AfterSales Jul 22, 2022 Page 21 of 23 9 Technical Information • Perform terminal 30 change • Enable functions. For instructions, see:  Workshop Manual ‘903555 Replacing gateway control unit’ • Code all control units Parking brake (PSM): Parking brake position lost after coding Read the information on the instrument cluster and follow the instructions on the central display: • Press the footbrake completely • Move selector lever to “N” and wait 5 seconds • After a waiting time of 5 seconds, apply the parking brake If the “Brake” warning light in the instrument cluster still comes on, perform calibration again and wait for longer HV booster, DC/DC converter, HV heater, BMCe: Programming aborted If only individual control units are programmed, this can result in programming being aborted. In this case, the system must be disconnected from the power supply and the programming must be carried out again. Back to the programming sequence for the  Technical Information ‘903555 software update (software integrated VR19.0.1.)’ Checklist Checklist: Work step: The checklist only refers to campaign ANA6. A different checklist or another campaign must not be used. Completed: 1. Settings are made on the battery charger? Jul 22, 2022 Page 22 of 23 AfterSales ANA6 ENU Seervic 133/22 Technical Information Service 133/22ENU ANA6 9 2. Original remote control in emergency start tray? 3. Internet connection for PIWIS Tester active? 4. Vehicle Analysis Log (VAL) created? 5. Sequence 1 performed? 6. Battery charger switched off and on before programming? 7. Select Guest account from the central display (PCM) and activate Privacy mode? 8. Sequence 2 performed? 9. USB stick removed? 10. Sequence 3 performed and differentiated between the component protection tester sequence? Always check the TI! Different control unit selection, depending on themodel years. 11. High-voltage charger (OBC 22 kW) installed? If yes, continue with Step 12. If no, Continue with Step 13. 12. Factory setting for charging profiles performed, function Plug and Charge available in PCM? 13. Rework carried out in the vehicle? 14. Bus idle performed for 10 minutes? 15. Electronic operating instructions installed? 16. Fault memory deleted? 17. Integration test performed? 18. Result of the integration test free of faults? 19. Vehicle Analysis Log (VAL) created? 20. Central computer navigation update programmed? 21. Is the battery charger set to a charge voltage of 14.4 V? 22. Owner’s Manual replaced? 23. Campaign entered in the Warranty and Maintenance booklet? VIN: Signature of Porsche dealer: Return to the introduction  Technical Information ‘903555 Introduction’ Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2022 Porsche Cars North America, Inc. AfterSales Jul 22, 2022 Page 23 of 23

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URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. This notice applies to your vehicle: IMPORTANT SAFETY RECALL (Remedy Notice) Certain 20211hrough 2022 Model Year Porsche Taycan Vehicles Porsche Recall ANA6 / NHTSA ID 22V-404 Dear-. This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect, which r~lates to motor vehicle safety, exists in certain ‘2021 to 2022 Model Year Porsche Taycan Vehicles. What is the issue? Due to a software error, the center display panel may become inoperative or flicker, possibly obscuring rear view image when the V=hicle is in reverse. What will l?orsche do? To help prevent this issue from occurring, Porsche will re~rogram your vehicle with corrected software, free of charge. In addition to this recall remedy, a 1comprehensive What should you do? The remedy needed to complete this recall is 1now available. Please contact any authorized Porsche dealer to schedule an appointment to have t1is recall performed as soon as possible and to arrange for Porsche-provided alternate transportation, if necessary. To find your nearest authorized Porsche dealer, visit: www.porsche.com/ usa software update will be installed tring the software in ~ur to the latest Model Year 2023 specification. What if you are not the owner or operator of this vehicle? If ‘(OU are the lessor .ind registered Iowner of the vehicle identified in :his action, :he ~w 1equires :you to ·iorward 1his letter immediately via lirst-dass nail to the ~ssee within ten days of 1receipt. f you have changed your address or sold the vehicle, please contact customer support so we can update our ,ecords. Can we assist you further? Please be aware that if you require any assistance in making an appointment to have this recall pe·formed, please call or write: Porsche Cars North America, Inc. Attn: Customer Support One Porsche Drive Atlanta, GA 30354 1-800-PORSCHE [email protected] If you still cannot obtain satisfaction, and your dealer or Porsche is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 Or you may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http:/ /www.safercar.gov. We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle. Very truly yours, Porsche Cars North America, Inc.

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1 ANA6 Stop Delivery/Recall Campaign- Reprogramming central computer (PCM) ANA6 Stop Delivery/Recall Campaign – Re-programming central computer (PCM) ID Number ANA6 Models Taycan (Y1A/Y1B) Model Years 2021-2022 Number of VINs affected 12,433 VIN list Attached Issue Description Due to a possible software error in the central computer (PCM), the affected vehicles potentially show two error symptoms: 1. The center and passenger displays and the touch control panel directly do not start when the ignition is on. As a consequence the screens remain black. 2. The Real-Top-View (RTV) is displayed with a flickering image. For this reason, the PCM must be re-programmed with corrected software. Due to the related functional enhancement of the central computer, the driver’s manual must also be replaced with an updated version. What should Dealers do? The repair is not available at this time. Please wait for further instructions. Please do not deliver affected vehicles in dealer inventory until further notice. What will Porsche do? Vehicles affected by the Stop Delivery will be remedied prior to vehicle delivery. Customer vehicles will be brought into the dealer to have the remedy performed as soon as it is available. TI Number To be released at a later date. Customer Reactive Statement The safety of anyone travelling in one of our cars is our highest priority and we regularly review the quality of our work from this perspective. In the course of these reviews, a software error was discovered ANA6 Stop Delivery/Recall Campaign- Re-programming central computer (PCM) 2 that could cause issues with viewing exterior camera images on the central screen in some Taycan vehicles from model years 2020-2022. In some cases, the center screen can remain blacked out after starting the car, or the top-view display of the car’s surroundings may flicker. The touch control panel may also remain black. The instrument cluster is unaffected and remains fully operational. While no incidents have been reported, we will update the software in the central computing unit and at the same time provide a full updated software installation. Customers whose cars are affected will be contacted in due course for the work to be carried out at their dealership on a date convenient to them. There will be no charge for this work. Important information IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED. DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-404 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Porsche Cars North America, Inc. Submission Date : JUN 08, 2022 NHTSA Recall No. : 22V-404 Manufacturer Recall No. : ANA6 Manufacturer Information : Manufacturer Name : Porsche Cars North America, Inc. Address : One Porsche Drive Atlanta GA 30354 Company phone : 1-800-767-7243 Population : Number of potentially involved : 12,490 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2022 Porsche Taycan Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Affected vehicles have been identified through production records. Production Dates : OCT 21, 2019 – APR 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : On some of the affected vehicles, a software error in the control unit of the central computer (PCM) could cause the following error symptoms: 1) the center screen (including rearview camera image) and the touch control panel remain black directly after the ignition is activated or 2) the Real-Top-View (including rearview camera image) is displayed with a flickering image. The instrument clusters are not affected and remain fully operational. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : It is possible that the center and the touch control panel do not immediately start when the ignition is activated. As a consequence the screens may remain black (including rearview camera image) or the Real-Top-View (which features a 360° surround view) is displayed with a flickering image. In this Part 573 Safety Recall Report 22V-404 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 condition, the vehicle may not meet the requirements specified in S5.5 of FMVSS No. 111. Description of the Cause : Software issue in the control unit of the central computer. Identification of Any Warning that can Occur : The lack of the rearview camera image is readily perceptible by the driver. Involved Components : Component Name 1 : Central computer (PCM) Component Description : Center and passenger displays and the touch control panel Component Part Number : SW33XX, 35XX and 36XX Supplier Identification : Component Manufacturer Name : Aptiv Services Deutschland GmbH Address : Podůlšı́ 2487/14 | Prague Foreign States 193 00 Country : Czech Republic Chronology : End of March, 2022, Porsche AG was informed through review of warranty cases from the field about flickering images of the rearview camera or potentially black central computer screens when the ignition was activated. April – May 2022: Porsche searched warranty data and the verbatims from warranty claims to identify attributable claims. In parallel Porsche conducted a technical analysis of the subject software and reviewed how this issue affected compliance with the applicable regulations. Porsche AG is not aware of any reports of injuries or accidents in relation to this matter. June 1st, 2022: Porsche’s Product Safety Committee determined a noncompliance and decided to implement a recall for the subject vehicles. Part 573 Safety Recall Report 22V-404 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : New software for the central computer (PCM) will be installed on the affected vehicles. In addition to the recall remedy, Porsche is planning to offer customers a comprehensive software update that will bring the vehicle software up to the latest version and address several customer satisfaction issues unrelated to this notice. The owner’s letter will not include a statement about customer reimbursement for pre-notification remedies as all of the affected vehicles are still covered under Porsche New Car Limited Warranty. How Remedy Component Differs from Recalled Component : The recalled component is a central computer with SW versions 33XX, 35XX and 36XX. The remedy component will be a corrected software version for the central computer (PCM). Identify How/When Recall Condition was Corrected in Production : The correction in production took place with earlier software changes within model year 2022 on Feb. 22, 2022. Recall Schedule : Description of Recall Schedule : Customers will be notified within 60 days. Dealers will be notified within 7 days of the submission of the Part 573. Planned Dealer Notification Date : JUN 09, 2022 – JUN 09, 2022 Planned Owner Notification Date : AUG 05, 2022 – AUG 05, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-404 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Porsche Cars North America, Inc. Submission Date : JUN 16, 2022 NHTSA Recall No. : 22V-404 Manufacturer Recall No. : ANA6 Manufacturer Information : Manufacturer Name : Porsche Cars North America, Inc. Address : One Porsche Drive Atlanta GA 30354 Company phone : 1-800-767-7243 Population : Number of potentially involved : 12,490 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2022 Porsche Taycan Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Affected vehicles have been identified through production records. Production Dates : OCT 21, 2019 – APR 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : On some of the affected vehicles, a software error in the control unit of the central computer (PCM) could cause the following error symptoms: 1) the center screen (including rearview camera image) and the touch control panel remain black directly after the ignition is activated or 2) the Real-Top-View (including rearview camera image) is displayed with a flickering image. The instrument clusters are not affected and remain fully operational. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : It is possible that the center and the touch control panel do not immediately start when the ignition is activated. As a consequence the screens may remain black (including rearview camera image) or the Real-Top-View (which features a 360° surround view) is displayed with a flickering image. In this Part 573 Safety Recall Report 22V-404 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 condition, the vehicle may not meet the requirements specified in S5.5 of FMVSS No. 111. This may lead to an increased risk of a crash. Description of the Cause : Software issue in the control unit of the central computer. Identification of Any Warning that can Occur : The lack of the rearview camera image is readily perceptible by the driver. Involved Components : Component Name 1 : Central computer (PCM) Component Description : Center and passenger displays and the touch control panel Component Part Number : SW33XX, 35XX and 36XX Supplier Identification : Component Manufacturer Name : Aptiv Services Deutschland GmbH Address : Podůlšı́ 2487/14 | Prague Foreign States 193 00 Country : Czech Republic Chronology : End of March, 2022, Porsche AG was informed through review of warranty cases from the field about flickering images of the rearview camera or potentially black central computer screens when the ignition was activated. April – May 2022: Porsche searched warranty data and the verbatims from warranty claims to identify attributable claims. In parallel Porsche conducted a technical analysis of the subject software and reviewed how this issue affected compliance with the applicable regulations. Porsche AG is not aware of any reports of injuries or accidents in relation to this matter. June 1st, 2022: Porsche’s Product Safety Committee determined a noncompliance and decided to implement a recall for the subject vehicles. Part 573 Safety Recall Report 22V-404 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : New software for the central computer (PCM) will be installed on the affected vehicles. In addition to the recall remedy, Porsche is planning to offer customers a comprehensive software update that will bring the vehicle software up to the latest version and address several customer satisfaction issues unrelated to this notice. The owner’s letter will not include a statement about customer reimbursement for pre-notification remedies as all of the affected vehicles are still covered under Porsche New Car Limited Warranty. How Remedy Component Differs from Recalled Component : The recalled component is a central computer with SW versions 33XX, 35XX and 36XX. The remedy component will be a corrected software version for the central computer (PCM). Identify How/When Recall Condition was Corrected in Production : The correction in production took place with earlier software changes within model year 2022 on Feb. 22, 2022. Recall Schedule : Description of Recall Schedule : Customers will be notified within 60 days. Dealers will be notified within 7 days of the submission of the Part 573. Planned Dealer Notification Date : JUN 09, 2022 – JUN 09, 2022 Planned Owner Notification Date : AUG 05, 2022 – AUG 05, 2022 * NR – Not Reported

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