APB6 – Power Outlet May Cause Charging Cable to Overheat – 2019-2024 Porsche Cayenne, Panamera & Taycan

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December 13, 2023 NHTSA CAMPAIGN NUMBER: 23V841000

Power Outlet May Cause Charging Cable to Overheat

An overheated outlet or charging cable can increase the risk of a fire.

 

NHTSA Campaign Number: 23V841

Manufacturer Porsche Cars North America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 41,345

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling various models and model years. Please see the recall report for a list of the included vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.

 

Remedy

Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Interim owner notification letters explaining the safety risk are expected to be mailed February 9, 2024. A second notice will be sent once remedy parts become available, anticipated mid-2024. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is APB6.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Porsche has a Recall

 


Chronology :

In Dec. 2020 Porsche became aware of reports that the charging cables for certain Taycan vehicles would become hot during vehicle charging. Porsche investigated this issue and determined that the charging cable worked properly when new, but when used in connection with certain non-recommended lower quality electrical outlets, the cable could become damaged.

In May 2022, Porsche notified owners and implemented a service campaign (WMP2) with a software modification to reduce the default charging capacity of the cables by 50% to address this issue. Further information, recommendations, and cautions were provided regarding the appropriate electrical sockets to use.

In June 2023, Porsche became aware of further instances of overheating in Taycan charging cables, even with the power reduction. Porsche investigated this issue and determined that, even though the NEMA plug in the charging cable meets UL household use criteria, if it is used with a lower quality electrical receptacle, it can become permanently damaged, such that even when used with a recommended outlet, there could be elevated electrical resistance. More specifically, the connector crimps in the cable could be damaged due to overheating, leading to further increased electrical resistance and elevated temperatures. Porsche further determined that a new plug with an incorporated temperature sensor would eliminate this issue.

In late 2023, upon further review of the issue and the latest field data, Porsche identified 110 incidents of mobile charger malfunctions attributable to the subject issue. On December 6, Porsche determined that it would supersede the WMP2 Service Campaign and conduct a safety recall to replace the subject mobile chargers.

 


60 Affected Products

Vehicles

MAKE MODEL YEAR
PORSCHE CAYENNE E-HYBRID 2019-2024
PORSCHE CAYENNE TURBO E-HYBRID 2024
PORSCHE CAYENNE TURBO S E-HYBRID 2020-2023
PORSCHE PANAMERA 4 E-HYBRID 2021-2023
PORSCHE PANAMERA 4S E-HYBRID 2021-2023
PORSCHE PANAMERA TURBO S E-HYBRID 2021-2023
PORSCHE TAYCAN 2021-2024
PORSCHE TAYCAN 4 CROSS TURISMO 2022-2024
PORSCHE TAYCAN 4S 2020-2024
PORSCHE TAYCAN 4S CROSS TURISMO 2021-2024
PORSCHE TAYCAN GTS 2022-2024
PORSCHE TAYCAN GTS SPORT TURISMO 2022-2024
PORSCHE TAYCAN TURBO 2020-2024
PORSCHE TAYCAN TURBO CROSS TURISM 2021-2024
PORSCHE TAYCAN TURBO S 2020-2024
PORSCHE TAYCAN TURBO S CROSS TURI 2021-2024

 


2 Associated Documents

Defect Notice 573 Report

RCLRPT-23V841-5733.PDF 228.58KB

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Recall Acknowledgement

RCAK-23V841-1927.pdf 645.807KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V841&docType=RCL

 


 

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