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February 2, 2022 NHTSA CAMPAIGN NUMBER: 22V052000
Suspension misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
NHTSA Campaign Number: 22V052
Manufacturer Porsche Cars North America, Inc.
Components SUSPENSION, TIRES
Potential Number of Units Affected 1
Summary
Porsche Cars North America, Inc. (Porsche) is recalling one 2021 Taycan vehicle. The front and rear suspension may be misaligned.
Remedy
Dealers will inspect the front and rear axles, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. The owner notification letter was mailed March 10, 2022. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is ANA2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Porsche has a Recall
Model Line: Taycan (Y1A)
Model Year: 2021
Concerns: Suspension alignment
Information:
On the affected vehicles, there is a possibility that the suspension settings on the front and rear axles do not comply with the specifications.
Faulty suspension adjustment can lead to uneven tire wear with higher mileage/km.
As a result, high-speed stability and traction may be restricted at high vehicle speeds.
Action required: Measure the vehicle and correct if necessary.
Information
If the suspension adjustment is not in order, the tires on the front and/or rear axle must be replaced if the tires are worn on one side. In addition, the tires of the 2nd wheel set (if present) must be checked for one-sided tire wear and replaced if necessary.
Affected Vehicles:
Only vehicles assigned to the campaign (see also PCSS Vehicle Information).
Chronology :
December 7, 2021, Porsche was informed that certain Taycan vehicles may have been produced with incorrect setting of the camera measuring ranges in the axle setting device in production. Subsequently, an investigation was carried out to identify possible consequential damage to the tires and whether complaints had already been received from the field.
In parallel, the affected vehicles had to be identified.
January 26, 2022: Porsche`s Product Safety Committee determined that the affected vehicles may be not within specification regarding the suspension alignment and that a sudden loss of air pressure cannot be ruled out.
The decision for a voluntary safety recall was made.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
PORSCHE | TAYCAN | 2021 |
7 Associated Documents
Defect Notice 573 Report
RCLRPT-22V052-9985.PDF 213.786KB
Recall Acknowledgement
Remedy Instructions and TSB
RCRIT-22V052-7100.pdf 86.494KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V052-6085.pdf 368.736KB
Manufacturer Notices(to Dealers,etc) – Email
RCMN-22V052-6592.pdf 204.302KB
Recall Quarterly Report #1, 2022-1
RCLQRT-22V052-8937.PDF 211.133KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V052-8459.PDF 211.232KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V052&docType=RCL
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SEOCONTENT-START
Technical Information Service 20/22 ENU ANA2 4 ANA2 – Check Chassis Settings and Correct if Necessary (Recall Campaign) Model Line: Taycan (Y1A) Model Year: 2021 Concerns: Suspension alignment Information: On the affected vehicles, there is a possibility that the suspension settings on the front and rear axles do not comply with the specifications. Faulty suspension adjustment can lead to uneven tire wear with higher mileage/km. As a result, high-speed stability and traction may be restricted at high vehicle speeds. Action required: Measure the vehicle and correct if necessary. Information If the suspension adjustment is not in order, the tires on the front and/or rear axle must be replaced if the tires are worn on one side. In addition, the tires of the 2nd wheel set (if present) must be checked for one-sided tire wear and replaced if necessary. Affected Vehicles: Only vehicles assigned to the campaign (see also PCSS Vehicle Information). Parts required Parts Info: Part No. Designation – Location Number N 91244301 Hexagonal collar screw M12 x1.5 x 90 – Front axle beam to body 6 pcs. Required tools Tool: • Battery charger with a current rating of at least 90 A and – if required – also with a current and voltage controlled chargemap for lithium starter batteries, e.g. VAS 5908 90 A battery charger • 9900 – PIWIS Tester 3 • VAS 261 019 – Ratchet ring wrench socket, a/f 19 • T90009 – T90009 – Insert tool • VAS 6826 Steering wheel scales AfterSales Feb 24, 2022 Page 1 of 3 Service 4 ANA2 ENU 20/22 Technical Information • VAS 6918 Quick-clamping unit • Wheel alignment computer, e.g. VAS 6767Wheel alignment computer • Wheel alignment platform, e.g. VAS 6804 Scissor-action wheel alignment platform 4.2 t • VAS 6430/1A – Adjustment device with reflector • VAS 6430/3 – Mirror for adjustment device • VAS 6430/6 – Night View Assist calibration unit • VAS 6430/4 – Lane Keep Assist calibration board • VAS 6350A – Calibration unit • Torque wrench, 40 – 200 Nm, e.g. VAG 1332 Torque wrench, 40 – 200 Nm Check chassis settings and correct if necessary Work Procedure: 1 Carry out visual inspection of tires on all existing wheel sets. In the event of one-sided tire wear, the affected tires must be replaced and the following procedure observed: • Carryoutphoto documentation of tire wear. The images must be documented so that the wheel position and rolling direction of the tire are clearly visible. • Uploadtheimages to the PCCS quality line with the relevant description on the affected side, e.g. rear left tires_VIN_Figure 1. • Replace the affected tires and invoice them using a reimbursement claim. See information: Technical Information ‘Warranty processing’ Information Sourcing the tires The tires required for the campaign must be sourced locally. The tire makes approved by Porsche AG with the corresponding N-marking must be used. In addition, the same make of tires with the same N-marking must be used on the front and rear axles. 2 Perform suspension alignment and make adjustments if necessary. Workshop Manual ‘449503 Measurement vehicle front and rear’ 3 Enter the campaign in the Guarantee and Maintenance booklet. Warranty processing Information The specified labor times were determined specifically for carrying out this campaign and include all required preliminary and rework. The labor times may differ from the labor times published in the Labor Operation List in PCSS. Feb 24, 2022 Page 2 of 3 AfterSales Technical Information Service 20/22 ENU ANA2 4 The scopes for this measure include only the alignment and check adjustment of the chassis geometry, including tires. In the event of uneven tire wear, further work and the additional parts and labor time required for replacing the tires are not included in the scope and must be recorded afterwards. The incurred labor costs for scope 1 or 2 and the additional cost of parts required over and above this scope must then be invoiced using a reimbursement claim for the original campaign claim for this campaign. Scope 1: Checking and adjusting chassis setup Includes: Measurement vehicle front and rear Adjusting vehicle at front and rear (incl. assistance systems) Check and document tire set (1x) Labor time: 687 TU Parts required – only if needed: N 91244301 Hexagonal collar screw M12 x1.5 x 90 6 pcs. Damage code ANA2 099 000 1 Scope 2: Checking and adjusting chassis setup Includes: Measurement vehicle front and rear Adjusting vehicle at front and rear (incl. assistance systems) Check and document tire sets (2x) Labor time: 697 TU Parts required – only if needed: N 91244301 Hexagonal collar screw M12 x1.5 x 90 6 pcs. Damage code ANA2 099 000 1 Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2022 Porsche Cars North America, Inc. AfterSales Feb 24, 2022 Page 3 of 3 General information on warranty processing
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WP0A Dear , URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you. This notice applies to your vehicle: IMPORTANT SAFETY RECALL (Remedy Notice) Certain 2021 Model Year Porsche Taycan Vehicles Porsche Recall ANA2 / NHTSA ID 22V-052 – This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that that a defect, which relates to motor vehicle safety, exists in certain certain 2021 Model Year Porsche Taycan Vehicles. What is the issue? Affected vehicles may have been produced with incorrect settings for the camera measuring ranges in the axle setting device. This can result in the rear axle being out of alignment, which could cause excess and uneven tire wear. If the tires are worn to the point where the carcass is visible, this may cause a puncture, which can lead to a loss of vehicle control and a crash without warning. What will Porsche do? What should you do? The remedy needed to complete this recall is now available. Please contact any authorized Porsche dealer to schedule an appointment to have this recall performed as soon as possible and to arrange for Porsche-provided alternate transportation, if necessary. To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa Porsche is conducting a safety recall to check the suspension alignment on affected vehicles and adjust as necessary, as well as replace tires if there is premature wear, free of charge. This is an important Safety Recall. The remedy will take up to 1 business day to perform; however, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time. This recall will be carried out at no expense to the customer. For more information, please contact customer commitment as instructed below. 1 – 106567411 What if you are not the owner or operator of this vehicle? If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt. If you have changed your address or sold the vehicle, please contact customer support so we can update our records. Can we assist you further? Please be aware that if you require any assistance in making an appointment to have this recall performed, please call or write: Porsche Cars North America, Inc. Attn: Customer Support One Porsche Drive Atlanta, GA 30354 1-800-PORSCHE customersupport@porsche.com If you still cannot obtain satisfaction, and your dealer or Porsche is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 Or you may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http:/ /www.safercar.gov. We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle. Very truly yours, Porsche Cars North America, Inc.
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From: Grasser, Mitchell (PCNA-AR1) To: Cc: Jim Moore (PCNA, AR) (jim.moore@porsche.us) Subject: New Recall ANA2 – 1 VIN Date: Friday, February 25, 2022 4:57:00 PM Attachments: Y1A 4 20-22 ANA2 – Check Chassis Settings and Correct if Necessary (Recall Campaign).pdf ANA2 PVMS.XLSX Importance: High Hi , We have a new Recall ANA2 and the repair is now available. There is only 1 VIN, which is registered to Porsche Nashville. The TI is attached as well as available in PCSS and in the AfterSales Document database on PPN: https://ppn.porsche.com/portal/docs/DOC-403966 Would you please assist me by reaching out to them and asking them to get this customer in for the recall asap? The repair calls for the dealer to check the tires for uneven wear and to perform a suspension alignment. Please let me know if you have any questions, thanks! Best Regards/Mit freundlichen Grüßen, Mitchell Grasser Senior Regulatory Affairs Consultant Porsche Cars North America, Inc. One Porsche Drive Atlanta, GA 30354 Phone (Office): 770-290-3836 Phone (Mobile): 404-538-0591 Email: mitchell.grasser@porsche.us
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-052 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Porsche Cars North America, Inc. Submission Date : FEB 02, 2022 NHTSA Recall No. : 22V-052 Manufacturer Recall No. : ANA2 Manufacturer Information : Manufacturer Name : Porsche Cars North America, Inc. Address : One Porsche Drive Atlanta GA 30354 Company phone : 1-800-767-7243 Population : Number of potentially involved : 1 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Porsche Taycan Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : The recall population was determined based on production records. Production Dates : OCT 14, 2020 – OCT 14, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On the affected vehicles, there is a possibility that the suspension alignment does not comply with the specifications. The result could be premature and uneven wear of the tires, which could lead to a decrease of traction. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The tires might suffer from premature and uneven wear which may lead to a decrease of traction. If the tires are worn to the point where carcass is visible, this may cause a puncture. This can lead to a loss of vehicle control and a crash without warning. Description of the Cause : Incorrect setting of the camera measuring ranges in the axle setting device in production. Identification of Any Warning that can Occur : The driver may notice abnormal noises and vibration. A potential loss of air pressure, is indicated by the Tire Pressure Monitoring System. Involved Components : Part 573 Safety Recall Report 22V-052 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Front and rear tires Component Description : Tires are part of the wheel. Component Part Number : N/A Supplier Identification : Component Manufacturer Name : Dr. Ing. h. c. F. Porsche AG Address : Porscheplatz 1 Stuttgart Foreign States 70435 Country : Germany Chronology : December 7, 2021, Porsche was informed that certain Taycan vehicles may have been produced with incorrect setting of the camera measuring ranges in the axle setting device in production. Subsequently, an investigation was carried out to identify possible consequential damage to the tires and whether complaints had already been received from the field. In parallel, the affected vehicles had to be identified. January 26, 2022: Porsche`s Product Safety Committee determined that the affected vehicles may be not within specification regarding the suspension alignment and that a sudden loss of air pressure cannot be ruled out. The decision for a voluntary safety recall was made. Description of Remedy : Description of Remedy Program : The suspension alignment will be checked and adjusted if necessary. Furthermore the tires will be checked for premature and uneven wear due to a possible misalignment of the suspension and will be replaced if necessary. The owner’s letter will not include a statement about customer reimbursement for pre-notification remedies as all of the affected vehicles are still covered under Porsche New Car Limited Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : The service provider for the axle setting device has corrected / readjusted the camera settings. Part 573 Safety Recall Report 22V-052 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : The dealers will be notified on 2/16/2022 and the customer notification will be begin on 4/1/2022. Planned Dealer Notification Date : FEB 16, 2022 – FEB 16, 2022 Planned Owner Notification Date : APR 01, 2022 – APR 01, 2022 * NR – Not Reported
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