Strut Pin May Fracture – Ohlins Front Struts – 1999-2012 Porsche 911 Carrera & 2001-2013 Porsche 911 Turbo

December 11, 2020 NHTSA CAMPAIGN NUMBER: 20E091000

Strut Pin May Fracture

If the pin fails, it will cause separation of the strut from the vehicle, affecting vehicle control and increasing the risk of a crash.

 

NHTSA Campaign Number: 20E091

Manufacturer Tenneco Automotive

Components SUSPENSION

Potential Number of Units Affected 584

 

Summary

Ohlins USA, Inc (Ohlins) is recalling certain Front Struts, part number POS 5N20. These struts were sold as part of Ohlins strut kits part number POZ MN02, intended for installation on 1999-2005 Porsche 911 Carrera 4 and 4S (generation 996), and 2001-2006 Porsche 911 Turbo / Turbo S (generation 996) and kit part number POZ MN05, intended for installation on 2005-2012 Porsche 911 Carrera 4 and 4S (generation 997), and 2006-2013 Porsche 911 Turbo / Turbo S (generation 997). The pin of the strut may experience excessive stress during maximum steering, possibly resulting breakage of the pin.

 

Remedy

Ohlins will notify owners, and dealers will request the return of all unsold kits containing the subject part from dealer/distributor inventory for a full refund. All owners who purchased one of the kits (POZ MN02 or POZ MN05) will receive replacement front struts (POS 5N20 or POS 5N21 – These parts are interchangeable), along with new top mount interface solutions, free of charge. The recall began December 22, 2020. Owners may contact Ohlins customer service at 1-800-336-9029.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


IMPORTANT SAFETY RECALL

NHTSA RECALL NO. 20E091

December 2020

 

Dear Valued Öhlins Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Öhlins USA, Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain Öhlins suspension struts, Part No. POS 5N20, intended for aftermarket installation on certain Porsche models. We are conducting a voluntary safety recall to address the issue.

The recalled front struts were shipped to customers as part of the suspension kits identified below. Each kit contained two of the affected front struts, along with two rear struts, springs, and associated hardware. (These other components are not affected by this recall.)

Distribution records indicate that you may have purchased one or more of the kits that included the recalled front struts.  Therefore, please review this letter carefully.

 

What Products are Involved?

This recall involves Öhlins front struts, Part No. POS 5N20, which were shipped with the following kits:

Kit Part No. Intended Vehicle Application
Part No. POZ MN02 1999 – 2005 Porsche 911 Carrera 4 and 4S, generation 996

2001 – 2006 Porsche 911 Turbo / Turbo S, generation 996

Part No. POZ MN05 2005 – 2012 Porsche 911 Carrera 4 and 4S, generation 997

2006 – 2013 Porsche 911 Turbo / Turbo S, generation 997

 

What is the Problem?

Due to a design compatibility issue related to the interface between the vehicle’s top mount and the strut, the pin of the strut may experience excessive stress during maximum steering, which can lead to fatigue and, potentially, breakage of the pin. If the pin fails, it will result in the separation of the strut from the vehicle and compromise front-wheel control, increasing the risk of a vehicle crash.

 

What should you do?

If you own one of the recalled struts, please contact the place of purchase to arrange to receive a new strut, along with a new top mount interface solution that will address the compatibility issue, free of charge. Replacement parts may be ordered by your Öhlins dealer. The new, replacement strut will be either Part No. POS 5N20 or POS 5N21, which are interchangeable.  (Replacement Part No. POS 5N20/21 struts will be uniquely and permanently marked to distinguish them from the recalled POS 5N20 parts.)

 

Recalled part no marking

Replacement product is identified by two parallel marks on top of the pin, visible from the luggage compartment in the installed position.

 

If you no longer own the vehicle in which these parts were installed, please contact Öhlins and provide the contact information for the new owner so that we can notify them of this recall.

 

If you previously paid to remedy the specific condition that is the subject of this recall, you may be eligible for reimbursement. Please contact the Warranty Department of Öhlins USA at 1-800-336-9029 or ohlins_us_info@driv.com for more information.

 

Questions or Concerns?

For the most efficient service, your distributor has been instructed how to manage the return of these parts. As such, they should be your first point of contact related to this recall. If you do not obtain the service required, you may contact Öhlins USA at 1-800-336-9029. If you are unable to obtain a remedy without charge within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424- 9153); or go to http://www.safercar.gov.

 

We apologize for any inconvenience this may cause, but we are taking this action in the interest of your personal safety and satisfaction with our products.

Sincerely,

Öhlins US

 


IMPORTANT SAFETY RECALL

NHTSA RECALL NO. 20E091

December 2020

 

Dear Valued Öhlins Customer:

We are writing to inform you that Öhlins USA, Inc. is conducting a voluntary safety recall of certain Öhlins front struts intended for aftermarket installation on certain Porsche models.  These front struts were shipped to customers as part of the suspension kits identified below. Each kit contained two of the affected front struts (Part No. POS 5N20) along with two rear struts, springs, and associated hardware. (These other components are not affected by this recall.) Our records indicate that some of these kits were shipped to you. Please review this letter carefully.

 

What Products are Involved?

This recall involves Öhlins front struts, Part No. POS 5N20, which were shipped with the following kits:

Kit Part No. Intended Vehicle Application
Part No. POZ MN02 1999 – 2005 Porsche 911 Carrera 4 and 4S, generation 996

2001 – 2006 Porsche 911 Turbo / Turbo S, generation 996

Part No. POZ MN05 2005  – 2012 Porsche 911 Carrera 4 and 4S, generation 997

2006  – 2013 Porsche 911 Turbo / Turbo S, generation 997

 

What is the Problem?

Due to a design compatibility issue related to the interface between the vehicle’s top mount and the strut, the pin of the strut may experience excessive stress during maximum steering, which can lead to fatigue and, potentially, breakage of the pin.  If the pin fails, it will result in the separation of the strut from the vehicle and compromise front-wheel control, increasing the risk of a vehicle crash.

 

What should you do? 

  • Product Remaining in Your Inventory: If any of these strut kits remain in your inventory, you should promptly return them to Öhlins for a full refund. Note: It is a violation of federal law to sell the recalled products.
  • Products You Sold to Other Resellers: If you sold any of these kits to reselling customers, you must forward a copy of this letter to them within five (5) business days of receipt. The kits should be returned to you, the original point of purchase, for a refund.
  • Products You Installed or Sold to Consumers: You must immediately check your sale records to identify any consumers to whom you sold the recalled product and provide that information to Bob Schuetz of Öhlins USA at 1-800-336-9029 or ohlins_us_info@driv.com, so that we may notify them of this recall. As it is not possible to determine whether an installed strut has experienced excess stress during its life, consumers will receive a replacement front strut free of charge, along with a new top mount interface solution that will resolve the incompatibility. The new, replacement strut will be either Part No. POS 5N20 or POS 5N21, which are interchangeable.  (Replacement Part No. POS 5N20/21 struts will be uniquely and permanently marked to distinguish them from the recalled POS 5N20 parts.)

 

When contacted by a consumer, please do the following:

  • Inspect the customer’s front struts to confirm that they are covered by this recall. Only POS 5N20 struts without the markings should be replaced;
  • If the product is covered, arrange to have the strut replaced with a new Öhlins front strut, Part No. POS 5N20 or POS 5N21, and the new OE / top mount interface solution, all included in a recall kit that will be provided by Öhlins, at no cost to the customer;
  • Submit a claim under the Öhlins warranty claims process and according to instructions included in the recall kit.

 

If you have any questions, please contact Bob Schuetz of Öhlins USA at 1-800-336-9029 or ohlins_us_info@driv.com.  We apologize for any inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products.

 

Sincerely,

Öhlins USA, Inc.

 


IMPORTANT SAFETY RECALL

NHTSA RECALL NO. 20E091

December 2020

 

Dear Valued Öhlins Customer:

We are writing to inform you that Öhlins USA, Inc. is conducting a voluntary safety recall of certain Öhlins front struts intended for aftermarket installation on certain Porsche models.  These front struts were shipped to customers as part of the suspension kits identified below. Each kit contained two of the affected front struts (Part No. POS 5N20) along with two rear struts, springs, and associated hardware. (These other components are not affected by this recall.) Our records indicate that some of these kits were shipped to you. Please review this letter carefully.

 

What Products are Involved?

This recall involves Öhlins front struts, Part No. POS 5N20, which were shipped with the following kits:

Kit Part No. Intended Vehicle Application
Part No. POZ MN02 1999 – 2005 Porsche 911 Carrera 4 and 4S, generation 996

2001 – 2006 Porsche 911 Turbo / Turbo S, generation 996

Part No. POZ MN05 2005  – 2012 Porsche 911 Carrera 4 and 4S, generation 997

2006  – 2013 Porsche 911 Turbo / Turbo S, generation 997

 

What is the Problem?

Due to a design compatibility issue related to the interface between the vehicle’s top mount and the strut, the pin of the strut may experience excessive stress during maximum steering, which can lead to fatigue and, potentially, breakage of the pin.  If the pin fails, it will result in the separation of the strut from the vehicle and compromise front-wheel control, increasing the risk of a vehicle crash.

 

What should you do?

 

  • Product Remaining in Your Inventory: If any of these strut kits remain in your inventory, you should promptly return them to Öhlins for a full refund. Note: It is a violation of federal law to sell the recalled products.

 

  • Products You Sold to Other Resellers: If you sold any of these kits to reselling customers, you must forward a copy of this letter to them within five (5) business days of receipt. The kits should be returned to you, the original point of purchase, for a refund.

 

  • Products You Installed or Sold to Consumers: You must immediately check your sale records to identify any consumers to whom you sold the recalled product and provide that information to Bob Schuetz of Öhlins USA at 1-800-336-9029 or ohlins_us_info@driv.com, so that we may notify them of this recall. As it is not possible to determine whether an installed strut has experienced excess stress during its life, consumers will receive a replacement front strut free of charge, along with a new top mount interface solution that will resolve the incompatibility. The new, replacement strut will be either Part No. POS 5N20 or POS 5N21, which are interchangeable.  (Replacement Part No. POS 5N20/21 struts will be uniquely and permanently marked to distinguish them from the recalled POS 5N20 parts.)

 

When contacted by a consumer, please do the following:

  • Inspect the customer’s front struts to confirm that they are covered by this recall. Only POS 5N20 struts without the markings should be replaced;
  • If the product is covered, arrange to have the strut replaced with a new Öhlins front strut, Part No. POS 5N20 or POS 5N21, and the new OE / top mount interface solution, all included in a recall kit that will be provided by Öhlins, at no cost to the customer;
  • Submit a claim under the Öhlins warranty claims process and according to instructions included in the recall kit.

 

If you have any questions, please contact Bob Schuetz of Öhlins USA at 1-800-336-9029 or ohlins_us_info@driv.com.  We apologize for any inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products.

 

Sincerely,

Öhlins USA, Inc.

 


28 Affected Products

Equipment

BRAND PART NO. PRODUCTION DATES
OHLINS FRONT STRUT

 


Vehicles

MAKE MODEL YEAR
PORSCHE 911 CARRERA 1999-2012
PORSCHE 911 TURBO 2001-2013

 


11 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-20E091-4395.pdf 941.004KB

RCMN-20E091-4395

 


Recall Quarterly Report #1, 2020-4

RCLQRT-20E091-7401.PDF 211.109KB

RCLQRT-20E091-7401

 


Defect Notice 573 Report

RCLRPT-20E091-3212.PDF 216.196KB

RCLRPT-20E091-3212

 


Recall Acknowledgement

RCAK-20E091-1494.pdf 348.483KB

RCAK-20E091-1494

 


Recall 573 Report – Amendment 1

RCLRPT-20E091-7029.PDF 216.133KB

RCLRPT-20E091-7029

 


Recall Quarterly Report #2, 2021-1

RCLQRT-20E091-2642.PDF 211.21KB

RCLQRT-20E091-2642

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20E091-5980.pdf 603.642KB

RCONL-20E091-5980

 


Manufacturer Notices(to Dealers,etc)

RCMN-20E091-7785.pdf 705.231KB

RCMN-20E091-7785

 


Recall Quarterly Report #3, 2021-2

RCLQRT-20E091-3191.PDF 211.299KB

RCLQRT-20E091-3191

 


Recall Quarterly Report #4, 2021-3

RCLQRT-20E091-5163.PDF 211.404KB

RCLQRT-20E091-5163

 


Recall Quarterly Report #5, 2021-4

RCLQRT-20E091-7728.PDF 211.512KB

RCLQRT-20E091-7728

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20E091&docType=RCL

 


 

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