ALA8 – Front Axle Differential Bracket May Come Loose – 2020 Porsche 911 Carrera 4S Coupe

July 1, 2020 NHTSA CAMPAIGN NUMBER: 20V381000

Front Axle Differential Bracket May Come Loose

Components such as the fuel tank or drive shafts may become damaged from the loose differential. Damage to the fuel tank can result in fuel leakage, which in the presence of an ignition source may increase the risk of a fire.

 

NHTSA Campaign Number: 20V381

Manufacturer Porsche Cars North America, Inc.

Components POWER TRAIN

Potential Number of Units Affected 14

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2020 Porsche 911 Carrera 4S Coupe vehicles. The front axle differential bracket may not have been tightened correctly. If it comes loose, the differential could potentially cause damage to surrounding components.

 

Remedy

Porsche will notify owners, and dealers will remove the front axle differential to check the screw threads, and to inspect surrounding components for any consequential damage. Depending on the inspection result, the front axle differential will be reinstalled or replaced using new screw joints torqued to the required specification. All work will be performed free of charge. The recall began August 20, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is ALA8.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall

 

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URGENT SAFETY RECALL This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.

 

August 20, 2020

This notice applies to your vehicle:

 

IMPORTANT SAFETY RECALL

Certain 2020 Model Year Porsche 911 Carrera 4S Coupe Vehicles
Front Axle Differential Bracket May Come Loose
NHTSA ID 20V-381

Dear,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect that relates to motor vehicle safety exists in certain 2020 Porsche 911 Carrera 4S vehicles.

 

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner of a vehicle affected by this action.

 

What is the issue?

On some of the affected vehicles, the front axle differential bracket may not have been tightened to the required specification. If it comes loose, the differential could potentially cause damage to surrounding components. If the fuel tank is struck by a loose component, it could result in fuel leakage, which in the presence of an ignition source could increase the risk of a fire.

 

What should you do? 

Please contact any authorized Porsche dealer to schedule an appointment to have the remedy performed as soon as possible and to arrange for alternate transportation during the repair period, if needed.

 

To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa

 

If you require further assistance, you may contact us at 1-800-PORSCHE or email customer.commitment@porsche.us

 

What will Porsche do?

The front axle differential and bracket will be removed and inspected, along with surrounding components. Depending on the inspection result, the front axle differential will be reinstalled or replaced using new screw joints torqued to the required specification. These repairs will be covered free of charge.

 

This is an important Safety Recall.

The remedy will take up to 7 hours to perform; however, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

 

What if you are not the owner or operator of this vehicle? 

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt.

 

If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.

If you believe that the dealer or Porsche has failed or is unable to remedy the defect without charge or within

a reasonable amount of time, you may file a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to: https://www.safercar.gov.

 

We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.

 

Very truly yours,

Porsche Cars North America, Inc.

 

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ALA8 Stop Delivery / Recall campaign – Retighten four-wheel final drive and replace it if necessary

ALA8 Stop Delivery/Recall campaign – Rescrewing all-wheel final drive and replacing allwheel final drive if necessary

 

Important Reminder

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.

DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

 

Overview

There is a possibility that the all-wheel final drive was not fastened to the transmission support according to specifications on the affected vehicles due to a process error by the supplier.

If this is the case, the threaded joint between the final drive and transmission support can sometimes loosen after the vehicle has been in service for just a short time. The customer may notice significant rumbling or knocking noises and vibrations from around the body front section.

If the customer continues to drive the vehicle, the final drive can move out of its installation position, causing damage to adjacent components such as the fuel tank or drive shafts. If the fuel tank is damaged in this way, fuel can also leak out. A potential risk of fire cannot be completely ruled out if leaking fuel comes into contact with a source of ignition.

To prevent this from happening, the fastening screws for the final drive must be replaced. To do this, the all-wheel final drive must be removed and re-installed correctly using new screws. If the threaded joint between the final drive and transmission support has already loosened, the all-wheel final drive must also be replaced and adjacent components must be checked for possible signs of damage.

Model type	911 Carrera 4S (992)
Model year	2020
Number	14

 

Parts required

Part No.	Designation	Quantity/vehicle	Parts return*
PAF008637	Hexagon-head bolt, M10 x 26	2 ea.	No
PAF008660	Hexagon nut, M10	6 ea.	No
N 10629602	Hexagon flange bolt, M10 x 35	4 ea.	No
PAF107190	Collared cheese head bolt	12 ea.	No
9P1407306	Plate	6 ea.	No
992521225	Boot	1 ea.	No
PAF911439	Cheese head bolt, M8 x 16	4 ea.	No
PAF009267	Hexagon-head bolt, M10 x 40	4 ea.	No

 

* The parts must be stored until such a time as the related warranty or campaign claim has been credited. If a barcode is generated with the credit note, the affected part must be sent to Porsche AG as usual. If no barcode is generated with the credit note, the part can go directly into the genuine remanufactured parts process or be scrapped.

 

Ordering required parts

Please order required parts (above) as needed, without the requirement of PRMS or email.

Please refrain from ordering the additional part (all-wheel final drive below) until the affected vehicle has been inspected and it is found that part replacement is required per TI instruction.

 

Additional parts required if the all-wheel final drive has to be replaced:

Please order the all-wheel final drive only if you need it.

Due to the limited availability of parts and the low number of affected vehicles , this part will not be stocked automatically.

The expected replacement rate for the final drive is approx. 15% of the affected vehicles.

If new information about the replacement quota becomes available during the course of this campaign, this will be communicated as part of a PPN update and any additional measures required for the supply and ordering of parts will be taken.

Part No.	Designation	Quantity/vehicle	Parts return*
PAB409505	All-wheel final drive, complete	1 ea.	No

 

* The parts must be stored until such a time as the related warranty or campaign claim has been credited. If a barcode is generated with the credit note, the affected part must be sent to Porsche AG as usual. If no barcode is generated with the credit note, the part can go directly into the genuine remanufactured parts process or be scrapped.

 

Warranty processing

Scope 1: Checking all-wheel final drive and re-screwing final drive– The final drive does not have to be replaced

Damage code	ALA8 99 000
Repair code	1
Working time	535 TU

 

Scope 2: Checking all-wheel final drive and replacing final drive

Damage code	ALA8 99 000
Repair code	2
Working time	540 TU

 

Please enter the campaign that was carried out in the Warranty and Maintenance booklet for the vehicle.

Information on warranty processing if the fuel tank and/or drive shaft(s) have to be replaced:

Due to the small number of vehicles involved and the low expected replacement rate, replacement of the fuel tank and drive shafts is not part of this campaign.

For this reason, please send the following information about the relevant vehicle by PRMS to PCNA Warranty for warranty processing for replacement of these parts due to consequential damage, if necessary:

• Vehicle identification number (VIN)
• Repair date
• Photos of damage to the fuel tank or to the drive shafts
• List of parts used including part numbers

You will then receive further information on warranty processing based on your feedback.

Scope 1 or 2 should not be invoiced in this case.

 

Porsche Mobility

If requested, the mobility of the affected customer can be assured by offering a suitable replacement vehicle.

Please invoice this additional service with the campaign scope via WWS.

 

Further information

Work instruction	TI No. 105/20, Group 3, Service, ALA8
Vehicle list and allocation	See PCSS or attached VIN list for reference
Technical Information*	See PCSS or attached TI for reference

 

* Please find attached the Technical Information as a PDF file. Please bear in mind that this is provided for your information only. The version published in PCSS is the definitive version.

 

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Technical Information

Service 105/20ENU

ALA8

3

 

ALA8 – Re-Screwing All-Wheel Final Drive and Replacing All-Wheel Final Drive if Necessary (Stop Delivery/Recall Campaign)

Vehicle Type:	911 Carrera 4S (992) 911 Carrera 4S Cabriolet (992)
Model Year:	2020
Subject:	All-wheel final drive on the front axle
Information:	There is a possibility that the all-wheel final drive was not screwed to the transmission support according to specifications on the affected vehicles due to a process error by the supplier. If this is the case, the threaded joint between the final drive and transmission support can sometimes loosen after the vehicle has been in service for just a short time. The customer may notice significant rumbling or knocking noises and vibrations from around the body front section. If the customer continues to drive the vehicle, the final drive can move out of its installation position, causing damage to adjacent components such as the fuel tank or drive shafts. If the fuel tank is damaged in this way, fuel can also leaked out. A potential risk of fire cannot be completely ruled out if leaking fuel comes into contact with a source of ignition.
Remedial Action:	Remove all-wheel final drive, re-screw bracket for final drive and install final drive again. Information If one or both fastening screws on the final drive bracket have already loosened, the final drive must be replaced. The vehicle must also be checked for signs of damage and the relevant components must be replaced.
Affected Vehicles:	Only vehicles assigned to the campaign (see also PCSS Vehicle Information). This campaign affects 14 vehicles in North America.

 

Installation position:

 

Installation position overview

1 – All-wheel final drive (replace if necessary)

2 – Bracket for final drive

3 – Fastening screws (replace)

 

Required parts and materials

Part No.	Designation – Location	Qty.
PAF008637	⇒ Hexagon-head bolt, M10 x 26 – Bracket to all-wheel final drive	2 ea.
PAF008660	⇒ Hexagon nut, M10 –  Bracket for final drive to body –  Transmission support to body	6 ea.
N 10629602	⇒ Hex flange bolt, M10 x 35 – Rear final drive bracket to body	4 ea.
PAF107190	⇒ Collared cheese head bolt – Drive shaft to final drive	12 ea.
9P1407306	⇒ Plate – Drive shaft to final drive	6 ea.
992521225	⇒ Boot – Cardan shaft	1 ea.
PAF911439	⇒ Cheese head bolt, M8 x 16 – Cardan shaft to transmission (PDK)	4 ea.
PAF009267	⇒ Hexagon-head bolt, M10 x 40 – Transmission longitudinal member to body	4 ea.
Additional parts required if the all-wheel final drive has to be replaced:
PAB409505	⇒ All-wheel final drive, complete – Front-axle final drive	1 ea.

 

Materials:

Required materials (usually already available at the Porsche dealer):

Part No.	Designation – Use	Qty.
00004330516	⇒ Coolant additive, 20-litre container – All-wheel final drive, cooling system	As much as required (approx. 1 litre required per vehicle)

 

Required tools

Tools:

• Suitable transmission and engine jack, e.g. VAS 6931 Engine and gearbox jack

• Support plate for engine and gearbox jack, e.g. VAS 6867 support plate

• Strapping belts for securing the final drive, e.g. 9454 – strapping belts

• Suitable hose clamps for coolant hoses, e.g. 3093 – hose clamp or 3094 – hose clamp

• 9910 – Release screw for parking lock on PDK transmission

• 9255 – Assembly sleeve for cardan shaft

• Torque screwdriver, 1.5–3 Nm (1–2 ftlb.), e.g. VAS 6494 Torque screwdriver, 1.5-3.0 Nm (1-2 ftlb.)

• Torque wrench, 2–10 Nm (1.5–7.5 ftlb.), e.g. VAG 1783 Torque wrench, 2-10 Nm (1.5-7.5 ftlb.)

• Torque wrench, 6–50 Nm (4.5–37 ftlb.), e.g. VAG 1331A Torque wrench, 6-50 Nm (4.5-37 ftlb.)

• Torque wrench, 40–200 Nm (30–148 ftlb.), e.g. VAG 1332 Torque wrench, 40-200 Nm (30-148 ftlb.)

• Electronic torque angle torque wrench, 2-100 Nm (1.5-74 ftlb.), e.g. 9768 – Electronic torque wrench, 2 – 100 Nm (1.5 – 74 ftlb.)

• Electronic torque angle torque wrench, 20-400 Nm (15-296 ftlb.), e.g. VAS 6942 Torque angle torque wrench, 20-400 Nm (15-296 ftlb.) or equivalent

• Flashlight (commercially available)

 

Removing all-wheel final drive and re-screwing bracket for final drive

 

Work Procedure:

 

1 Raise the vehicle using a lifting platform ⇒ Workshop Manual ‘4X00IN Lifting the vehicle’.

 

2 Remove underbody covers.

 

2.1 Remove cover for front underbody ⇒ Workshop Manual ‘519219 Removing and installing front cover’.

2.2 Remove cover for center underbody ⇒ Workshop Manual ‘519319 Removing and installing centre cover’.

2.3 Remove cover for rear underbody ⇒ Workshop Manual ‘519419 Removing and installing rear cover’.

 

NOTICE

Lowering all-wheel final drive instead of removing it

• Risk of damage to the cardan shaft
• Risk of damage to the cardan joints
• Risk of damage to the drive shafts

 

⇒ Always remove cardan shaft and loosen drive shafts at the final drive.

⇒ Remove all-wheel final drive completely.

⇒ Never lower the final drive with cardan shaft and drive shafts installed.

 

3 Remove cardan shaft ⇒ Workshop Manual ‘390219 Removing and installing cardan shaft’.

 

4 Remove front-axle support ⇒ Workshop Manual ‘400819 Removing and installing front-axle support’.

 

5 Remove the all-wheel final drive ⇒ Workshop Manual ‘398819 Removing and installing all-wheel final drive’.

 

Information

The fastening screws can loosen over the service life of the vehicle because the all-wheel final drive bracket was not tightened according to specifications.

 

If one or both fastening screws have loosened, this can damage the final drive and also cause damage to adjacent components.

The threaded joint must therefore be checked after removing the final drive.

Further work may then be required, depending on the result of the check.

 

6 Check threaded joint on front bracket for final drive.

 

CAUTION

Heavy components

• Risk of pinching

⇒ Wear personal protective gear.

⇒ Get someone to help if necessary.

 

6.1 Place final drive on a suitable workbench. Get another person to help you secure the final drive.

6.2 Check threaded joint on front bracket for final drive and then loosen the bracket ⇒ Threaded joint for final drive bracket -1- at the all-wheel final drive.

To do this, measure the loosening torque of the fastening screws ⇒ Threaded joint for final drive bracket -2- using 9768 – electronic torque wrench, 2 – 100 Nm (1.5 74 ftlb.) or a similar torque wrench.

• • The loosening torque of both screws is at least 3 Nm (2 ftlb.): The fastening screws have not loosened. Continue Threaded joint for final drive bracket with Step 6.3.

• • If the loosening torque of one of the two screws is less than 3 Nm (2 ftlb.), the all-wheel final drive must be replaced. To do this, continue with ⇒ Technical Information ‘398819 Replacing all-wheel final drive and checking vehicle for damage’.

 

6.3 Unscrew fastening screws ⇒ Threaded joint for final drive bracket -2- fully and remove them.

6.4 Secure bracket ⇒ Threaded joint for final drive bracket -1- with new fastening screws on the all-wheel final drive.

 

Tightening torque 65 Nm (48 ftlb.)

Part No.	Designation	Qty.
PAF008637	Hexagon-head bolt, M10 x 26	2 ea.

 

7 Install the all-wheel final drive ⇒ Workshop Manual ‘398819 Removing and installing all-wheel final drive’.

 

8 Install front-axle support ⇒ Workshop Manual ‘400819 Removing and installing front-axle support’.

 

9 Install cardan shaft ⇒ Workshop Manual ‘390219 Removing and installing cardan shaft’.

 

10 Install underbody covers.

 

10.1 Install cover for rear underbody ⇒ Workshop Manual ‘519419 Removing and installing rear cover’

10.2 Install cover for center underbody ⇒ Workshop Manual ‘519319 Removing and installing centre cover’.

10.3 Install cover for front underbody ⇒ Workshop Manual ‘519219 Removing and installing front cover’.

 

11 Lower the vehicle and remove it from the lifting platform.

 

12 Enter the campaign in the Warranty and Maintenance booklet.

 

End of action required

For warranty processing, see Scope 1 under ⇒ Technical Information ‘519219 Warranty processing’.

 

Replacing all-wheel final drive and checking vehicle for damage

Information

If one or both fastening screws on the bracket for the all-wheel final drive have loosened, the final drive can move out of its installation position.

This can result in damage to the final drive and adjacent components such as the fuel tank or the drive shafts can also be damaged.

The final drive must therefore be replaced in this case.

In addition, the vehicle must be checked for signs of damage around the final drive installation position and the damaged parts must be replaced if necessary.

 

Work Procedure:

 

1 Perform a visual inspection around the installation position of the final drive to see whether there are signs of damage on the vehicle.

Always pay particular attention to the following points:

1.1 Check the fuel tank ⇒ Checking fuel tank for damage -1- for grinding and chafing marks caused by contact with the drive shaft flanges ⇒ Checking fuel tank for damage -2- and/or the final drive.

If grinding or chafing marks ⇒ Checking fuel tank for damage -Arrows- are visible, the fuel tank must be replaced.

For instructions, see ⇒ Workshop Manual ‘201019 Removing and installing fuel tank’. Additional parts required for this: see Porsche Parts Catalogue – PET.

1.2 Check drive shafts ⇒ Checking drive shafts for damage -2- for grinding and chafing marks caused by contact with the fastening points on the body side of the final drive and/or the fuel tank ⇒ Checking drive shafts for damage -1-.

If grinding or chafing marks ⇒ Checking drive shafts for damage -Arrows- are visible, the relevant drive shaft must be replaced.

Checking fuel tank for damage

For instructions, see ⇒ Workshop Manual ‘404119 Removing and installing front drive shaft’.

Additional parts required for this: see Porsche Parts Catalogue – PET.

 

2 Install new all-wheel final drive ⇒ Workshop Manual ‘398819 Removing and installing all-wheel final drive’.

 

Information

Please note:

The bracket for final drive is already installed and secured correctly on the new all-wheel final drive. The bracket that previously became loose on the original all-wheel final drive is therefore not required.

 

3 Install front-axle support ⇒ Workshop Manual ‘400819 Removing and installing front-axle support’.

 

4 Install cardan shaft ⇒ Workshop Manual ‘390219 Removing and installing cardan shaft’.

 

5 Install underbody covers.

5.1 Install cover for rear underbody ⇒ Workshop Manual ‘519419 Removing and installing rear cover’

5.2 Install cover for center underbody ⇒ Workshop Manual ‘519319 Removing and installing centre cover’.

5.3 Install cover for front underbody ⇒ Workshop Manual ‘519219 Removing and installing front cover’.

 

6 Lower the vehicle and remove it from the lifting platform.

 

7 Enter the campaign in the Warranty and Maintenance booklet.

 

End of action required

If only the all-wheel final drive was replaced, see Scope 2 under ⇒ Technical Information ‘519219 Warranty processing’ for information on warranty processing.

If other signs of damage were found on the vehicle, please read the information on warranty processing for the required parts and working time at the end of this Technical Information.

 

Warranty processing

Scope 1:

Checking all-wheel final drive and re-screwing final drive – the final drive does not have to be replaced

 

Working time:

Checking threaded joint on all-wheel final drive and re-screwing final drive Includes: Raising and lowering the vehicle Removing and installing cover for front underbody Removing and installing cover for center underbody Removing and installing cover for rear underbody Removing and installing cardan shaft Removing and installing front-axle support Removing and installing all-wheel final drive

Labor time: 535 TU

 

Parts required:

PAF008637	Hexagon-head bolt, M10 x 26	2 ea.
PAF008660	Hexagon nut, M10	6 ea.
N 10629602	Hex flange bolt, M10 x 35	4 ea.
PAF107190	Collared cheese head bolt	12 ea.
9P1407306	Plate	6 ea.
992521225	Boot	1 ea.
PAF911439	Cheese head bolt, M8 x 16	4 ea.
PAF009267	Hexagon-head bolt, M10 x 40	4 ea.

 

⇒ Damage Code ALA8 099 000 1

 

Required materials:

00004330516

Coolant additive, 20-litre container

0.05 ea.

 

Scope 2:

Checking all-wheel final drive and replacing final drive

 

Working time:

Checking threaded joint on all-wheel final drive and replacing final drive Includes: Raising and lowering the vehicle Removing and installing cover for front underbody Removing and installing cover for center underbody Removing and installing cover for rear underbody Removing and installing cardan shaft Removing and installing front-axle support Removing all-wheel final drive Installing new all-wheel final drive Checking vehicle for damage   Without: Replacing fuel tank Replacing drive shafts

Labor time: 540 TU

 

Parts required:

PAB409505	All-wheel final drive, complete	1 ea.
PAF008637	Hexagon-head bolt, M10 x 26	2 ea.
PAF008660	Hexagon nut, M10	6 ea.
N 10629602	Hex flange bolt, M10 x 35	4 ea.
PAF107190	Collared cheese head bolt	12 ea.
9P1407306	Plate	6 ea.
992521225	Boot	1 ea.
PAF911439	Cheese head bolt, M8 x 16	4 ea.
PAF009267	Hexagon-head bolt, M10 x 40	4 ea.

 

Required materials:

00004330516

Coolant additive, 20-litre container

0.05 ea.

 

⇒ Damage Code ALA8 099 000 2

 

Information:

Information on warranty processing if the fuel tank and/or drive shaft(s) were replaced:

Due to the small number of vehicles involved and the low expected replacement quota, replacement of the fuel tank and drive shafts is not part of this campaign.

For this reason, please send the following information about the relevant vehicle to PCNA Warranty via PRMS for warranty processing for this measure, if necessary:

• Vehicle identification number (VIN)
• Repair date
• Photos of damage to the fuel tank or to the drive shafts
• List of parts used including part numbers

You will then receive further information on warranty processing based on your feedback.

Scope 1 or 2 must not be invoiced in this case.

 

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General Reimbursement Plan of Porsche Cars North America Inc.

Porsche Cars North America, Inc. (“PCNA”) submits the following general reimbursement plan in accordance with 49 U.S.C. S 80120(d) and 49 C.F.R S 573.6(c)(8)(i) to reimburse owners and purchasers for costs incurred for remedies in advance of PCNA’s notification of safety-related defects and noncompliance with Federal Motor Vehicle Safety Standards under subsection (b) or (c) of 49 U.S.C. S 301 18 (“the Plan”).

1. Reimbursement Period.

a. The beginning date for reimbursement shall be determined as follows:

(i) For a noncompliance with a Federal Motor Vehicle Safety Standard, the beginning date for reimbursement shall be the date of the first test or observation by either NHTSA or the manufacturer indicating that a noncompliance may exist.

(ii) For a safety-related defect that is determined to exist following the opening of an Engineering Analysis (EA) by NHTSA’s Office of Defects Investigation (ODI), the beginning date for reimbursement shall be the date the EA was opened, or one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R. S 573.6, whichever is earlier.

(iii) For a safety-related defect that is determined to exist in the absence of the opening of an EA, the beginning date for reimbursement shall be one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R S 578.6.

b. The ending date for reimbursement shall be ten (10) calendar days after the date on which PCNA mailed the last of its owner notifications pursuant to 49 C.F.R. Part 577.

c. PCNA may choose to extend the reimbursement periods for a particular recall in its discretion.

 

2. Reimbursement Conditions.

PCNA will reimburse owners and purchasers for pre-notification repair or replacement subject to the following conditions:

a. PCNA will not reimburse for costs incurred within the period during which a PCNA original or a PCNA issued extended warranty would have provided for a free repair without any payment by the consumer of the defect addressed by the recall unless (i) the customer submitted the vehicle to a franchised dealer or authorized representative of PCNA, who then denied warranty coverage or (ii) the repair made under warranty did not remedy the defect addressed by the recall. Any warranty covered by this subsection must be in writing.

b. PCNA will not reimburse owners or purchasers:

(i) If the pre-recall notification repair was not of the same type (repair, replacement or refund of purchase price) as the recall remedy;

(ii) If the pre-recall notification repair did not address the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance; or

(iii) If the pre-recall notification repair was not reasonably necessary to correct the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance.

However, nothing stated in subsection 2.b shall require that the pre-recall notification repair be identical to the recall remedy.

 

3. Amount of Reimbursement.

The amount of reimbursement shall be limited to out of pocket costs incurred by the owner of the vehicle at the time of the pre-recall notification repair as set forth below:

a. For parts, labor, and miscellaneous fees such as disposal of waste and taxes for the pre-recall notification repair;

b. Regardless of subsection 8.a., the reimbursed costs for labor shall be limited to the standard local labor rate at the time of the pre-recall notification repair charged by the nearest authorized Porsche dealership for such a repair.

c. Regardless of subsection 8.a., the reimbursed costs for parts shall be limited to PCNA’s retail price for authorized parts at the time of the pre-recall notification repair.

d. Any other costs, whether associated, consequential, or otherwise, will not be reimbursed.

 

4. Documentation Necessary to Obtain Reimbursement.

The following documentation must be submitted to obtain reimbursement:

a. Name and address of the claimant;

b. Documentation establishing vehicle ownership by the claimant at the time of the pre-recall notification repair;

c. Documentation establishing vehicle make, model, model year and Vehicle Identification Number (VIN);

d. PCNA’s recall number or NHTSA’s recall number;

e. A receipt, such as a dealership Repair Order, invoice, or payment information for the pre-recall notification repair.

(i) Such documentation should provide sufficient information to reflect that the pre-recall notification repair addressed the same defect or noncompliance that is to be addressed by the recall. If the documentation does not do that, additional documentation should be provided by the claimant to make such connection clear.

(ii) If reimbursement is sought for the replacement of a vehicle part, the receipt must identify the replaced part and state the total amount paid for the part that replaced the defective or noncompliant part.

f. If the pre-recall notification remedy was obtained at a time when the vehicle could have been repaired or replaced at no charge under PCNA’s original or extended warranty program, the claimant must provide documentation indicating that (a) an authorized Porsche dealer or repair facility refused to remedy the problem addressed by the recall under the warranty or (b) the repair obtained under warranty did not correct the problem addressed by the recall.

 

5. Where Reimbursement Documents are to be Submitted.

PCNA will not reimburse claimants who do not submit adequate documentation to PCNA at the following address:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354

 

6. Response to Request for Reimbursement.

a. PCNA will act upon a claim for reimbursement within sixty (60) days of its receipt. If PCNA denies the claim, PCNA will send a notice to the claimant within sixty (60) days of receipt of the claim, which will contain a clear, concise statement of the reasons for the denial.

b. If the claim for reimbursement was incomplete when originally submitted, PCNA will advise the claimant within sixty (60) days of receipt of the claim of the documentation that is needed and offer the claimant an opportunity in writing to resubmit the claim with complete documentation.

c. Any disputes over the denial in whole or in part of a claim for reimbursement shall be resolved between the claimant and PCNA. PCNA acknowledges NHTSA’s statement that it will not mediate or resolve any disputes regarding the eligibility for, or the amount of, reimbursement.

 

7. Form of Reimbursement.

If the claim is approved in whole or in part, reimbursement will be provided in the form of a check.

 

8. Non-application.

Reimbursement for a pre-recall notification remedy shall not be provided to an owner pursuant to this Plan if the vehicle was bought by the first purchaser more than 15 calendar years before notice was given by PCNA under 49 U.S.C. S 301 18(c) or an order was issued under 49 U.S.C. S 301 181b).

 

9. Recalls Concerning Labels.

PCNA will not reimburse owners or purchasers for recalls based solely on noncompliant or defective labels.

 

10. Reimbursement Plan Availability to the Public.

PCNA will make a copy of this Plan available to members of the public upon request.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
PORSCHE	911 CARRERA	2020

 

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10 Associated Documents

Manufacturer Reimbursement Plan

RMRP-20V381-2730.pdf 4067.841KB

 

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Recall Acknowledgement

RCAK-20V381-5599.pdf 244.892KB

 

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Defect Notice 573 Report

RCLRPT-20V381-1401.PDF 215.608KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V381-1172.PDF 211.149KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V381-6909.PDF 211.252KB

 

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Remedy Instructions and TSB

RCRIT-20V381-0733.pdf 486.582KB

 

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Manufacturer Notices(to Dealers,etc) – ALA8 Stop Delivery / Recall campaign

RCMN-20V381-0961.pdf 135.164KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V381-6793.PDF 211.335KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V381-7835.pdf 6004.803KB

 

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Part 577 Owner Notification Envelope

RONE-20V381-7693.pdf 579.709KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V381&docType=RCL

 

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Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API

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