February 12, 2020 NHTSA CAMPAIGN NUMBER: 20V077000
Fuel leakage in the presence of an ignition source may increase the risk of a fire.
NHTSA Campaign Number: 20V077
Manufacturer Porsche
Cars North America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 70,117
Summary
Porsche Cars North America, Inc. (Porsche) is recalling certain 2015-2018 Macan vehicles. The fuel pump service cover may contact the flow nozzle on the filter flange of the fuel pump, potentially causing cracks and a fuel leak.
Remedy
Porsche will rework or replace and apply a protective film to the fuel pump flange. in addition, the fuel pump flange will be inspected and replaced if cracks are present. The recall began April 10, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is ALA2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Porsche has a Recall
ALA2 Delivery Stop/Recall Campaign – Reworking/replacing service cover of fuel pump
| Vehicle type: | Macan/Macan S/Macan GTS/Macan Turbo |
| Model Year: | As of 2014 up to 2019 |
| Subject: | Service cover of fuel pump |
| Situation: | Due to unfavourable tolerances and exertion of an external force, there is a possibility that contact could occur between the underside of the service cover and the fuel supply port at the filter flange of the fuel pump on the affected vehicles.
If the above-mentioned conditions occur and if an external force is applied (e.g. through use of the rear seat system), the fuel supply port can become damaged over the service life of the vehicle resulting in a fuel leak. In such cases, customers could perceive the odour of fuel. |
| Remedial action: |
– If the fuel supply port is damaged: replace the filter flange of the fuel pump and affix a protective film to the replacement piece. – If the fuel supply port is not damaged: check whether a protective film is already affixed to the filter flange of the fuel pump. If there is no protective film, affix it later. |
| Affected Vehicles: | Only vehicles assigned to the campaign (see also PCSS Vehicle Information). |
Required parts and materials
Information
Before ordering the necessary parts, note the following points:
- Depending on part availability, the service cover of the fuel pump must be either reworked or replaced during the campaign. In the case of restricted availability of the new service cover, the service cover installed in the vehicle must be reworked. In this case, no new service cover is required. The resulting scopes are described in the section Warranty processingTechnical Information ‘Warranty processing’.
- The protective film is only required if no protective film has been affixed to the filter flange of the fuel pump or if the filter flange is being replaced.
| Part No.: |
Additional parts required only in certain cases:
| |||||||||||||||||||||
| Materials: | Plastic cleaner |
Required tools
| Tools: |
Tools required for reworking the service cover:
Additional tools required – only required if the filter flange of the fuel pump must be replaced:
|
SEOCONTENT-START
Preparatory work
Procedure: 1 Switch off ignition and remove ignition key.
2 Remove rear seat Workshop Manual ‘724819 Removing and installing rear seat’.
3 Foldprotectivemat Service cover of fuel pump -1- aside and open service cover Service
cover of fuel pump -2-.
©Dr. Ing. h.c. F. Porsche AG
Printed in Germany After Sales Page 3 of 14
Service 2 ALA2 EN 27/20
Technical Information
Service cover of fuel pump
To do this, carefully unclip the cover Service
cover of fuel pump -2- in the area with recessed
circles Service cover of fuel pump -3- one
after the other using a plastic wedge Service
cover of fuel pump -4-.
4 Depending on whether the service cover is reworked
or replaced, go to the next step as described
below.
• If the service cover is reworked, continue with Technical Information ‘724819 Reworking
service cover of fuel pump’.
• If the service cover is replaced, continue with Technical Information ‘724819 Checking filter
flange of fuel pump’.
Reworking service cover of fuel pump
Procedure:
Service cover marking
1 Use a hot-air blower to heat a commercially available
scribe and use it to carefully invalidate the
existing position marking (Δ) on the top of the
service cover Service cover marking -1- with
an “X”.
Make sure that the marking depth created with
the warm scribe is max. 1mm.
2 Carefully place a new position marking (Δ)
Service cover marking -2- on the top of the service
cover using the warm scribe.
Position of the new marking: 90 mm or 60
° away from the old marking anti-clockwise
Service cover marking -1-.
WARNING
Foreign bodies flying around and arising from dust during grinding, drilling andmilling
• Risk of eye injuries
• Irritation to respiratory system
Wear personal protective equipment consisting of protective goggles, breathing mask and protective
gloves.
NOTICE
Reworking service cover
Page 4 of 14 After Sales ©Dr. Ing. h.c. F. Porsche AG
Printed in Germany
Technical Information
Service
27/20 EN ALA2 2
• Damage to service cover and sealing lip
Do not remove rib with positioning lug completely
Do not damage sealing lip during grinding
Underside of service cover
3 On the underside of the service cover, use a commercially
available grinder Underside of service
cover -1- to take the rib with the positioning
lug Underside of service cover -arrow- down
to approx. 1mmin height. Make sure not to
take down the rib completely and do not damage
the sealing lip Underside of service cover -2-.
Then, continue with Technical Information ‘724819
Checking filter flange of fuel pump’.
Checking filter flange of fuel pump
Procedure: 1 Expose filter flange of the fuel pump.
While doing this, move the lines aside as far as possible without disconnecting the electric plug
connections.
• Ifa protective film is already applied to the filter flange of the fuel pump Fuel filter flange with
protective film, continuewith Step 6.
• Ifthereisno protective film applied to the filter flange of the fuel pump, continue with Step 2.
Fuel filter flange with protective film
©Dr. Ing. h.c. F. Porsche AG
Printed in Germany After Sales Page 5 of 14
Service 2 ALA2 EN 27/20
Technical Information
Cleaning top of filter flange of fuel pump
2 Clean the top of the filter flange of the fuel pump
using a cleaning cloth and a suitable plastic
cleaner Cleaning top of filter flange of fuel
pump.
Information
Do not spray plastic cleaner directly on the filter
flange, but only on the cleaning cloth you are using.
Checking filter flange of fuel pump
3 Check the top of the filter flange of the fuel
pump Checking filter flange of fuel pump -Aas
well as the fuel supply port Checking filter
flange of fuel pump -B- for cracks Checking
filter flange of fuel pump -Arrows- or distinct
yellow discolouration using a commercially
available magnifying glass and a torch or hand
lamp.
Actual condition Next steps
No cracks and no yellow discolouration
found
Continue with Step 5 – Affix protective film.
Cracks or yellow discolouration present on
the top of the filter flange or on the fuel supply
port
Continue with Step 4 – Replace flange with
integrated fuel filter and then affix protective
film.
4 Replace flange of the fuel pump with integrated fuel filter Workshop Manual ‘724819 Removing
and installing fine fuel filter’.
Page 6 of 14 After Sales ©Dr. Ing. h.c. F. Porsche AG
Printed in Germany
Technical Information
Service
27/20 EN ALA2 2
Information
The protective filmmust be affixed to the top of the flange only when the fuel pump is installed
and the locking ring is fitted in order to ensure that no protective film gets between the filter flange
of the fuel pump and the locking ring.
Affix protective film
5 Affix protective film to the top of the filter flange
of the fuel pump as shown in the illustration
Affix protective film -marked area- and remove
any bubbles.
Continue with Technical Information ‘724819
Concluding work’.
Area of fuel supply port
6 Clean the area of the fuel supply port on the filter
flange of the fuel pump Area of fuel supply
port -circle- using a cleaning cloth and a suitable
plastic cleaner.
©Dr. Ing. h.c. F. Porsche AG
Printed in Germany After Sales Page 7 of 14
Service 2 ALA2 EN 27/20
Technical Information
Checking supply port of fuel pump
7 Check the area of the fuel supply port for cracks
Checking supply port of fuel pump -arrowusing
a commercially available magnifying glass
and a pocket or hand lamp.
Actual condition Next steps
No cracks present Continue with Technical Information
‘724819 Concluding work’
Cracks present Continue with Step 8 – Replace flange with
integrated fuel filter and then affix protective
film.
8 Replace flange of the fuel pump with integrated fuel filter Workshop Manual ‘724819 Removing
and installing fine fuel filter’.
Information
The protective filmmust be affixed to the top of the flange only when the fuel pump is installed
and the locking ring is fitted in order to ensure that no protective film gets between the filter flange
of the fuel pump and the locking ring.
Page 8 of 14 After Sales ©Dr. Ing. h.c. F. Porsche AG
Printed in Germany
Technical Information
Service
27/20 EN ALA2 2
Affix protective film
9 Affix protective film to the top of the filter flange
of the fuel pump as shown in the illustration
Affix protective film -marked area- and remove
any bubbles.
Continue with Technical Information ‘724819 Concluding
work’.
Concluding work
Procedure:
Installing service cover of fuel pump
1 Install the service cover Installing service
cover of fuel pump -1-.
When doing so, make sure that the position marking
on the service cover is at the same position
as the marking on the body panel of the vehicle.
In the case of a reworked service cover, position
the previously re-affixed marking at the correct
position Installing service cover of fuel pump
-arrow-.
Then fold up the protective mat Installing service
cover of fuel pump -2-.
2 Install rear seat Workshop Manual ‘724819
Removing and installing rear seat’.
3 Enter the campaign in the Warranty and Maintenance
booklet.
Warranty processing
Information
The specified working times were determined specifically for carrying out this campaign and include
all necessary preliminary and subsequent work.
The working times may differ from the working times published in the Labour Operation List in PCSS.
©Dr. Ing. h.c. F. Porsche AG
Printed in Germany After Sales Page 9 of 14
Service 2 ALA2 EN 27/20
Technical Information
Scope 1: Replacing service cover of fuel pump
• The fuel supply port on the filter flange of the fuel pump has no damage and does not have to be
replaced.
Working time:
Replacing service cover of fuel pump
Includes: Removing and installing rear seat
Detaching carpet
Removing and installing cover of fuel pump
Cleaning and checking filter flange of fuel pump
Affixing protective film to filter flange of fuel pump (if
required)
Labor time: 64 TU
Parts required:
V04015005A Service cover 1 ea.
00004330404 Protective film 1 ea.
(only if required)
Invoicing: Damage Code ALA2 99 000, Repair Code 2
Scope 2: Reworking service cover of fuel pump
• The fuel supply port on the filter flange of the fuel pump has no damage and does not have to be
replaced.
Working time:
Reworking service cover of fuel pump
Includes: Removing and installing rear seat
Detaching carpet
Removing and installing cover of fuel pump
Cleaning and checking filter flange of fuel pump
Affixing protective film to filter flange of fuel pump (if
required)
Labor time: 71 TU
Parts required:
00004330404 Protective film 1 ea.
(only if required)
Invoicing: Damage Code ALA2 99 000, Repair Code 1
Scope 3: Replacing service cover and replacing filter flange of fuel pump
Page 10 of 14 After Sales ©Dr. Ing. h.c. F. Porsche AG
Printed in Germany
Technical Information
Service
27/20 EN ALA2 2
– Vehicles without auxiliary heater (I-no. 9M0)
Working time:
Replacing service cover and replacing filter flange of fuel pump
Includes: Removing and installing rear seat
Detaching carpet
Removing and installing cover of fuel pump
Cleaning and checking filter flange of fuel pump
Disconnecting and connecting battery
Draining and filling fuel
Removing and installing fuel pump
Affixing protective film to filter flange of fuel pump
Labor time: 136 TU
Parts required:
V04015005A Service cover 1 ea.
00004330404 Protective film 1 ea.
9A791913340 Seal 1 ea.
8R0919679E Flange with fuel filter 1 ea.
Invoicing: Damage Code ALA2 99 000, Repair Code 2
Scope 4: Replacing service cover and replacing filter flange of fuel pump
– Vehicles with auxiliary heater (I-no. 9M1 / 9M9)
Working time:
Replacing service cover and replacing filter flange of fuel pump
Includes: Removing and installing rear seat
Detaching carpet
Removing and installing cover of fuel pump
Cleaning and checking filter flange of fuel pump
Disconnecting and connecting battery
Draining and filling fuel
Removing and installing fuel pump
Affixing protective film to filter flange of fuel pump
Labor time: 136 TU
Parts required:
V04015005A Service cover 1 ea.
00004330404 Protective film 1 ea.
9A791913340 Seal 1 ea.
8R0919679D Flange with fuel filter 1 ea.
©Dr. Ing. h.c. F. Porsche AG
Printed in Germany After Sales Page 11 of 14
Service 2 ALA2 EN 27/20
Technical Information
Invoicing: Damage Code ALA2 99 000, Repair Code 2
Scope 5: Reworking service cover and replacing filter flange of fuel pump
– Vehicles without auxiliary heater (I-no. 9M0)
Working time:
Reworking service cover and replacing filter flange of fuel pump
Includes: Removing and installing rear seat
Detaching carpet
Removing and installing cover of fuel pump
Cleaning and checking filter flange of fuel pump
Disconnecting and connecting battery
Draining and filling fuel
Removing and installing fuel pump
Affixing protective film to filter flange of fuel pump
Labor time: 143 TU
Parts required:
00004330404 Protective film 1 ea.
9A791913340 Seal 1 ea.
8R0919679E Flange with fuel filter 1 ea.
Invoicing: Damage Code ALA2 99 000, Repair Code 2
Scope 6: Reworking service cover and replacing filter flange of fuel pump
– Vehicles with auxiliary heater (I-no. 9M1 / 9M9)
Working time:
Reworking service cover and replacing filter flange of fuel pump
Includes: Removing and installing rear seat
Detaching carpet
Removing and installing cover of fuel pump
Cleaning and checking filter flange of fuel pump
Disconnecting and connecting battery
Draining and filling fuel
Removing and installing fuel pump
Affixing protective film to filter flange of fuel pump
Labor time: 143 TU
Parts required:
00004330404 Protective film 1 ea.
Page 12 of 14 After Sales ©Dr. Ing. h.c. F. Porsche AG
Printed in Germany
Technical Information
Service
27/20 EN ALA2 2
9A791913340 Seal 1 ea.
8R0919679D Flange with fuel filter 1 ea.
Invoicing: Damage Code ALA2 99 000, Repair Code 2
Information: Scopes 7 to 9 only valid for USAmarket:
Scope 7: Replacing service cover of fuel pump
• The fuel supply port on the filter flange of the fuel pump has no damage and does not have to be
replaced.
Working time:
Replacing service cover of fuel pump
Includes: Removing and installing rear seat
Detaching carpet
Removing and installing cover of fuel pump
Cleaning and checking filter flange of fuel pump
Affixing protective film to filter flange of fuel pump (if
required)
Labor time: 64 TU
Parts required:
V04015005B Service cover 1 ea.
00004330404 Protective film 1 ea.
(only if required)
Invoicing: Damage Code ALA2 99 000, Repair Code 2
Scope 8: Replacing service cover and replacing filter flange of fuel pump
– Vehicles without auxiliary heater (I-no. 9M0)
Working time:
Replacing service cover and replacing filter flange of fuel pump
Includes: Removing and installing rear seat
Detaching carpet
Removing and installing cover of fuel pump
Cleaning and checking filter flange of fuel pump
Disconnecting and connecting battery
Draining and filling fuel
Removing and installing fuel pump
Affixing protective film to filter flange of fuel pump
Labor time: 136 TU
©Dr. Ing. h.c. F. Porsche AG
Printed in Germany After Sales Page 13 of 14
Service 2 ALA2 EN 27/20
Technical Information
Parts required:
V04015005B Service cover 1 ea.
00004330404 Protective film 1 ea.
9A791913340 Seal 1 ea.
8R0919679E Flange with fuel filter 1 ea.
Invoicing: Damage Code ALA2 99 000, Repair Code 2
Scope 9: Replacing service cover and replacing filter flange of fuel pump
– Vehicles with auxiliary heater (I-no. 9M1 / 9M9)
Working time:
Replacing service cover and replacing filter flange of fuel pump
Includes: Removing and installing rear seat
Detaching carpet
Removing and installing cover of fuel pump
Cleaning and checking filter flange of fuel pump
Disconnecting and connecting battery
Draining and filling fuel
Removing and installing fuel pump
Affixing protective film to filter flange of fuel pump
Labor time: 136 TU
Parts required:
V04015005B Service cover 1 ea.
00004330404 Protective film 1 ea.
9A791913340 Seal 1 ea.
8R0919679D Flange with fuel filter 1 ea.
Invoicing: Damage Code ALA2 99 000, Repair Code 2
Page 14 of 14 After Sales ©Dr. Ing. h.c. F. Porsche AG
Printed in Germany
SEOCONTENT-END
ALA2 Delivery Stop/Recall campaign – Reworking/replacing service cover for fuelpump
Version 1
Important Reminder
IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.
PORSCHE STRONGLY ADVISES DEALERS TO NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.
Overview
Issue:
In certain rare circumstances, the fuel pump service cover can de ect and put pressure on the ow nozzle on the filter flange of the fuel pump. This can result in hairline cracks potentially leading to fuel seepage and fuel odor.
Remedy:
The service cover for the fuel pump will be reworked or replaced, and a protective lm will be applied to the fuel pump ange. In addition, the fuel pump flange will be inspected and replaced if cracks are present.
| Model type | Macan (95B) |
| Model year | 2015 to 2018 |
| Number | 70,117 |
Parts Required
Before reviewing the necessary parts, note the following points:
- Depending on part availability, the service cover for the fuel pump must be either reworked or replaced during the campaign. In the case of restricted availability of the new service cover, the service cover installed in the vehicle must be reworked. In this case, no new service cover is required. The resulting scopes are described in the section “Warranty processing”.
The protective film is only required if no protective film has been affixed at the filter flange of the fuel pump or if the filter flange is being replaced.
| Part No. | Designation | Quantity/vehicle | Parts return* |
| V04015005B | Service cover
– Filter flange of the fuel pump | 1 qty | No |
| Additional parts required only in certain cases: | |||
| Part No. | Designation | Quantity/vehicle | Parts return* |
| 00004330404 | Protective film
– Filter flange of the fuel pump | 1 unit
(only if required) | No |
| 9A791913340 | Seal
– Filter flange of the fuel pump | 1 unit
(only if required) | No |
| 8R0919679E | Flange with fuel filter – Vehicles without auxiliary heater (I-no. 9M0) | 1 unit
(only if required) | No |
| or | |||
| 8R0919679D | Flange with fuel filter
– Vehicles with auxiliary heater (I-no. 9M1/9M9) | 1 unit
(only if required) | No |
* Please ensure that any parts that are not requested are scrapped in compliance with the relevant regulations in order to rule out any possibility of the parts being re-used.
Ordering required parts
An initial shipment of the protective film has been received to PDCs, and each dealer will be auto-allocated an initial quantity for priority cases. Larger quantities of the film are currently expected to arrive around mid-April. They too will be allocated to dealers based on share of affected vehicles.
Existing stock of protective film (part # 00004330404) may be used to complete ALA2 if already available in your dealer inventory. Please refrain from attempting orders for these protective film parts, as orders will be denied.
Fuel flange parts are available in a limited supply, if required. Estimated replacement rate of fuel flange parts is <1%. If needed, fuel flange parts may be ordered by emailing recallrelease@porsche.us. As always, please include the affected VIN and your dealer number in the subject line of your email.
Warranty processing
Please enter the completed campaign into the Warranty and Maintenance booklet of the vehicle.
Scope 2: Reworking service cover of fuel pump
| Damage Code | ALA2 99 000 1 |
| Working time | 71 TU |
Scope 5: Reworking service cover and replacing filter flange of the fuel pump – Vehicles with auxiliary heater (I-no. 9M0)
| Damage Code | ALA2 99 000 2 |
| Working time | 143 TU |
Scope 6: Reworking service cover and replacing filter flange of the fuel pump– Vehicles with auxiliary heater (I-no. 9M1 / 9M9)
| Damage Code | ALA2 99 000 2 |
| Working time | 143 TU |
Scope 7: Replacing service cover of fuel pump
| Damage Code | ALA2 99 000 2 |
| Working time | 64 TU |
Scope 8: Replacing service cover and replacing filter flange of the fuel pump – Vehicles without auxiliary heater (I-no. 9M0)
| Damage Code | ALA2 99 000 2 |
| Working time | 136 TU |
Scope 9: Replacing service cover and replacing filter flange of the fuel pump – Vehicles with auxiliary heater (I-no. 9M1 / 9M9)
| Damage Code | ALA2 99 000 2 |
| Working time | 136 TU |
Further information
| Work instruction | TI No. 27/19, Group 2, Service, ALA2 |
| Vehicle list and allocation | See PCSS or attached list for reference |
| Technical Information* | See PCSS or attached PDF for reference |
* Please find attached the Technical Information as a PDF file. Please bear in mind that this is provided for your information only. The version published in PCSS is the definitive version.
Porsche Mobility
If requested, the mobility of the affected customer can be guaranteed by offering a suitable replacement vehicle.
Please invoice this additional service with the campaign scope via WWS.
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed FREE OF CHARGE to you.
April 10, 2020
This notice applies to your vehicle: WP1
IMPORTANT SAFETY RECALL
Certain 2015 – 2018Model Year Porsche Macan Vehicles
Cover for Fuel Pump Flange
NHTSA ID 20V-077
Dear Mr.
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect that relates to motor vehicle safety exists in certain 20 15- 2018 Porsche Macan vehicles.
You received this notice because our records, which are based primarilyon state registration and tit le data, indicate that you are the current owner of a vehicle affected by this action.
What is the issue?
Under high load, the fuel pump service cover can contact the filter flange of the fuel pump. Over time, this can result in cracks potentially leading to fuel seepage and fuel odor, increasing therisk of fire.
What will Porsche do?
To prevent contact between the fuel pump service cover and the fuel flange on the fuel pump, the service cover will be reworked or replaced, and a protective film will be applied to the fuel pump flange. In addition, the fuel pump flange will be inspected and replaced if cracks are present. These repairs will be covered free of charge.
What should you do?
Please contact any authorized Porsche dealer to schedule an appointment to have the remedy performed as soon as possible and to arrange for alternate transportation during the repair period, if needed.
Until you have the remedy performed, you can prevent any possible damage by ensuring that excessiveforce and load is not applied to the right rear seat. If you smell fuel from your vehicle, pleasepark outdoors and contact your nearest Porsche dealer.
To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa
If you require further assistance, you may contact us at 1-800-PORSCHE or email [email protected]
What if you are not the owner or operator of this vehicle?
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt.
If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
If you believe that the dealer or Porsche has failed or is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to: https://www.safercar.gov.
We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Very truly yours,
Porsche Cars North America, Inc.
SEOCONTENT-START
RETIRADA DEL MERCADO POR
MOTIVOS DE SEGURIDAD URGENTE
Porsche Cars North America, Inc.
One Porsche Drive
Atlanta, Georgia 30354
1-800-PORSCHE
Esta es una retirada del mercado por
motivos de seguridad importante. La
reparaci6n se realizara DE MANERA
April 10, 2020 GRATUIT A para usted ..
Este aviso se aplica a su vehiculo:
WP1
IMPORTANTE RETIRADA DEL MERCADO POR MOTIVOS DE SEGURIDAD
Ciertos vehiculos Porsche Macan modelo 2015 a 2018
Tapa para la brida de la bomba de combustible
NHTSA ID 20V-077
Estimado(a) Mr.-
Se le envfa este aviso de conformidad con los requisites de la
Ley Nacional de Seguridad del Trafico y de Vehfculos de
Motor (National Traffic and Motor Vehicle Safety Act). Porsche
ha decidido que existe un defecto relacionado con la
seguridad de los vehfculos motorizados en ciertos vehfculos
Porsche Ma can modelos 2015 a 2018.
Recibi6 este aviso porque nuestros registros, que se basan
principalmente en informaci6n estatal sabre registro y
titularidad, indican que usted es el propietario actual de un
vehfculo afectado per esta acci6n.
,cual es el problema?
Sometida a una carga fuerte, la tapa de servicio de la bomba de
combustible puede entrar en contacto con la brida del filtro de
la bomba de combustible. Con el tiempo, esto puede dar lugar a
grietas que pueden ocasionar la filtraci6n y el olor a
combustible, aumentando el riesgo de incendio.
Wue hara Porsche?
Para evitar el contacto entre la tapa de servicio de la bomba de
combustible y la brida de la bomba de combustible, la tapa de
servicio se revisara o reemplazara y se aplicara una pelfcula
protectora a la brida de la bomba de combustible. Ademas, la
brida de la bomba de combustible sera inspeccionada y
reemplazada si se evidencian grietas. Estas reparaciones se
haran de forma gratuita.
Wue deberia hacer usted?
Comunfquese con cualquier concesionario autorizado
de Porsche y programe una cita para que la reparaci6n
se realice lo antes posible y para coordinar un
transporte alternative durante el perfodo de
reparaci6n, si fuera necesario.
Hasta que se realice la reparaci6n, puede prevenir
cualquier posible dano asegurandose de que nose
aplique una fuerza y una carga excesivas en el asiento
trasero derecho. Si huele a combustible en su
vehfculo, estacione al aire libre y p6ngase en contacto
con su concesionario Porsche mas cercano.
Para encontrar su concesionario autorizado de
Porsche mas cercano, visite: www.porsche.com/usa
Si necesita mas ayuda, puede contactarnos al
1-800-PORSCHE o per correo electr6nico a
customer.commitment@porsche.us
800068282 – 1
¿Qué pasa si usted no es el propietario u operador de este vehículo?
Si usted es el arrendador y dueño registrado del vehículo que se identifica en esta medida, se le exige por ley que
reenvíe esta carta de inmediato al arrendatario por medio del servicio de correo de primera clase en un plazo de diez
(10) días a partir de su recepción.
Si ha cambiado de dirección o ha vendido el vehículo, complete la Tarjeta de respuesta del propietario prepagada que
se adjunta y envíenosla por correo de manera que podamos actualizar nuestros registros.
Si considera que el concesionario o Porsche no ha podido solucionar el defecto sin cargo o en un plazo razonable,
puede presentar una queja ante el administrador de National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590, llamar sin cargo a la Línea Directa de Seguridad Vehicular al 1-888-327-4236
(TTY: 1-800-424-9153) o visitar https://www.safercar.gov.
Lamentamos cualquier inconveniente que este asunto haya podido ocasionarle. Tomaremos estas medidas para
ayudar a garantizar su seguridad y continua satisfacción con su vehículo.
Atentamente,
Porsche Cars North America, Inc
Esta es una retirada del mercado por motivos de seguridad importante.
La reparación llevará aproximadamente de 1 a 2 horas; sin embargo, según el horario de trabajo del
concesionario, puede ser necesario que su vehículo esté disponible por un período más prolongado.
SEOCONTENT-END
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| PORSCHE | MACAN | 2015-2018 |
12 Associated Documents
Recall 573 Report – Amendment 1
RCLRPT-20V077-6167.PDF 215.439KB
Defect Notice 573 Report
RCLRPT-20V077-4999.PDF 214.571KB
Recall Acknowledgement
RCAK-20V077-5450.pdf 244.052KB
Remedy Instructions and TSB
RCRIT-20V077-5410.pdf 733.101KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V077-1567.pdf 142.921KB
Recall 573 Report – Amendment 2
RCLRPT-20V077-2243.PDF 215.5KB
Part 577 Owner Notification Envelope
ISSUED Owner Notification Letter(Part 577)-ALA2 Final send_EN_Redacted
RCONL-20V077-1085.pdf 143.201KB
ISSUED Owner Notification Letter(Part 577) – ALA2 Final send_ES_Redacted
RCONL-20V077-0441.pdf 160.964KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V077-1689.PDF 211.133KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V077-0952.PDF 211.323KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V077-3196.PDF 211.233KB
Latest Recalls Documents
- Proven to clean intake valves on GDI engines and turbo systems
- Easily installed through the air intake system
- Highest concentration PEA (Polyether Amine) detergency available
- Proven to remove up to 46% of GDI Intake Valve deposits in 1 hour
- 150X more concentrated than fuel additives
- BERRYMAN 2611 CLEANER – Receive one (1), 16 oz can of Berryman Intake Valve & Combustion Chamber Cleaner with Application Hose Kit (MPN 2611). Professional engine carbon cleaner spray formulated to remove carbon buildup from intake valves and combustion chambers in gasoline engines.
- DIRECT INDUCTION CLEANING TREATMENT – This intake valve cleaner spray is applied through the intake system while the engine is running, allowing the cleaner to reach intake valves and combustion chambers directly. Designed for use in fuel injected gasoline engines including PFI, TBI and modern GDI engines.
- POWERFUL PEA CARBON CLEANING – Contains polyetheramine (PEA), a professional engine cleaning agent used to break down stubborn carbon deposits. Helps remove buildup from intake valves, combustion chambers and internal engine components to restore airflow and combustion efficiency.
- RESTORE ENGINE PERFORMANCE & DRIVABILITY – Dissolves heavy carbon buildup that can reduce efficiency and cause rough idle, hesitation and reduced power. Helps restore original octane requirements and improve throttle response, acceleration and overall engine performance. Safe for catalytic converters and oxygen sensors.
- UNIVERSAL APPLICATION ACCESSORIES – Includes application hoses and adapters designed for induction cleaning treatments across a wide range of gasoline engines. Bundle also includes one (1), SMA ProQor reusable shop towel for wiping spills and keeping your workspace clean during engine maintenance.
- Proven to clean intake valves on GDI engines and turbo systems with advanced Cozol technology
- Increases horsepower and improves air/fuel ratio and MPG by cleaning mass air flow sensors
- Easily installed CRC cleaner through the air intake system to remove deposits
- CRC GDI cleaner dissolves baked-on carbon deposits for smoother idle
- Mass air flow sensor cleaner dries in seconds and is plastic safe
- Formulated for Use In All Fuel-Injected Gasoline Engines, Including GDI
- Contains Polyetheramine (“PEA”) to Dissolve Carbon Buildup in Combustion Chambers
- Cleans ALL Types of Intake Valves, Including Those Found in PFI, TBI, and GDI Engines
- Safe On Catalytic Converters and Oxygen Sensors
- Not For Use In Diesel Engines
- Removes Carbon Buildup Fast: Breaks down stubborn, baked‑on carbon deposits on intake valves and turbo components, restoring airflow and improving engine performance.
- Boosts Power & Efficiency: Regular use increases power and torque, improves MPG, and reduces rough idle, hesitation, and hard starts.
- Proven High‑Strength Formula: Delivers concentrated cleaning agents directly to intake valves—up to 150× stronger than premium fuel additives—and removes up to 46% of deposits within the first hour.
- No Engine Teardown Required: Safe for GDI and PFI engines; simply spray through the air intake system for professional‑grade cleaning without disassembly.
- Reduces Emissions & Improves Drivability: Helps restore proper combustion, reduce harmful emissions, and smooth out idle and acceleration for a cleaner‑running engine.
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