ALA2 Delivery Stop/Recall Campaign – Reworking/Replacing Service Cover of Fuel Pump – 2015-2018 Porsche Macan

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February 12, 2020 NHTSA CAMPAIGN NUMBER: 20V077000

Possible Fuel Leak

Fuel leakage in the presence of an ignition source may increase the risk of a fire.

 

NHTSA Campaign Number: 20V077

Manufacturer Porsche Cars North America, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 70,117

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2015-2018 Macan vehicles. The fuel pump service cover may contact the flow nozzle on the filter flange of the fuel pump, potentially causing cracks and a fuel leak.

 

Remedy

Porsche will rework or replace and apply a protective film to the fuel pump flange. in addition, the fuel pump flange will be inspected and replaced if cracks are present. The recall began April 10, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is ALA2.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall

 


ALA2 Delivery Stop/Recall Campaign – Reworking/replacing service cover of fuel pump

Vehicle type: Macan/Macan S/Macan GTS/Macan Turbo
Model Year: As of 2014 up to 2019
Subject: Service cover of fuel pump
Situation: Due to unfavourable tolerances and exertion of an external force, there is a possibility that contact could occur between the underside of the service cover and the fuel supply port at the filter flange of the fuel pump on the affected vehicles.

If the above-mentioned conditions occur and if an external force is applied (e.g. through use of the rear seat system), the fuel supply port can become damaged over the service life of the vehicle resulting in a fuel leak. In such cases, customers could perceive the odour of fuel.

Remedial action:
  • Remove the service cover of the fuel pump. Depending on the parts availability of the service cover, either rework the service cover or replace the service cover to avoid possible contact between the underside of the service cover and the fuel supply port.
  • Before fitting the service cover again, check the fuel supply port at the filter flange of the fuel pump for damage (cracks):

– If the fuel supply port is damaged: replace the filter flange of the fuel pump and affix a protective film to the replacement piece.

– If the fuel supply port is not damaged: check whether a protective film is already affixed to the filter flange of the fuel pump. If there is no protective film, affix it later.

Affected Vehicles: Only vehicles assigned to the campaign (see also PCSS Vehicle Information).

 

Required parts and materials

Information

Before ordering the necessary parts, note the following points:

  • Depending on part availability, the service cover of the fuel pump must be either reworked or replaced during the campaign. In the case of restricted availability of the new service cover, the service cover installed in the vehicle must be reworked. In this case, no new service cover is required. The resulting scopes are described in the section Warranty processingTechnical Information ‘Warranty processing’.
  • The protective film is only required if no protective film has been affixed to the filter flange of the fuel pump or if the filter flange is being replaced.
Part No.:
Part No. Designation
– Use
Qty.
V04015005A ⇒ Service cover
– filter flange of fuel pump
1 ea.

 

Additional parts required only in certain cases:

00004330404 ⇒ Protective film
– Filter flange of fuel pump
1 ea.
(only if required)
9A791913340 ⇒ Seal
– Filter flange of fuel pump
1 ea.
(only if required)
8R0919679E ⇒ Flange with fuel filter
– Vehicles without auxiliary heater (I-no. 9M0)
1 ea.
(only if required)
or
8R0919679D ⇒ Flange with fuel filter
– Vehicles with auxiliary heater (I-no. 9M1/9M9)
1 ea.
(only if required)

 

Materials: Plastic cleaner

 

Required tools

Tools:
  • Plastic wedge
  • Torch
  • inset

Tools required for reworking the service cover:

  • Hot-Air Blower
  • Commercially available grinder or cutting tool
  • Commercially available scribe

Additional tools required – only required if the filter flange of the fuel pump must be replaced:

 

 



ALA2 Delivery Stop/Recall campaign – Reworking/replacing service cover for fuelpump

Version 1

 

Important Reminder

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.

PORSCHE STRONGLY ADVISES DEALERS TO NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

 

Overview

Issue:

In certain rare circumstances, the fuel pump service cover can de ect and put pressure on the ow nozzle on the filter flange of the fuel pump. This can result in hairline cracks potentially leading to fuel seepage and fuel odor.

Remedy:

The service cover for the fuel pump will be reworked or replaced, and a protective lm will be applied to the fuel pump ange. In addition, the fuel pump flange will be inspected and replaced if cracks are present.

 

Model type Macan (95B)
Model year 2015 to 2018
Number 70,117

 

Parts Required

Before reviewing the necessary parts, note the following points:

  • Depending on part availability, the service cover for the fuel pump must be either reworked or replaced during the campaign. In the case of restricted availability of the new service cover, the service cover installed in the vehicle must be reworked. In this case, no new service cover is required. The resulting scopes are described in the section “Warranty processing”.

The protective film is only required if no protective film has been affixed at the filter flange of the fuel pump or if the filter flange is being replaced.

Part No. Designation Quantity/vehicle Parts return*
V04015005B Service cover

– Filter flange of the fuel pump

1 qty No
Additional parts required only in certain cases:
Part No. Designation Quantity/vehicle Parts return*
00004330404 Protective film

– Filter flange of the fuel pump

1 unit

(only if required)

No
9A791913340 Seal

– Filter flange of the fuel pump

1 unit

(only if required)

No
8R0919679E Flange with fuel filter – Vehicles without auxiliary heater (I-no. 9M0) 1 unit

(only if required)

No
or
8R0919679D Flange with fuel filter

– Vehicles with auxiliary heater (I-no. 9M1/9M9)

1 unit

(only if required)

No

 

* Please ensure that any parts that are not requested are scrapped in compliance with the relevant regulations in order to rule out any possibility of the parts being re-used.

 

Ordering required parts

An initial shipment of the protective film has been received to PDCs, and each dealer will be auto-allocated an initial quantity for priority cases. Larger quantities of the film are currently expected to arrive around mid-April. They too will be allocated to dealers based on share of affected vehicles.

Existing stock of protective film (part # 00004330404) may be used to complete ALA2 if already available in your dealer inventory. Please refrain from attempting orders for these protective film parts, as orders will be denied.

Fuel flange parts are available in a limited supply, if required. Estimated replacement rate of fuel flange parts is <1%. If needed, fuel flange parts may be ordered by emailing recallrelease@porsche.us. As always, please include the affected VIN and your dealer number in the subject line of your email.

 

Warranty processing

Please enter the completed campaign into the Warranty and Maintenance booklet of the vehicle.

 

Scope 2: Reworking service cover of fuel pump

Damage Code ALA2 99 000 1
Working time 71 TU

 

Scope 5: Reworking service cover and replacing filter flange of the fuel pump – Vehicles with auxiliary heater (I-no. 9M0)

Damage Code ALA2 99 000 2
Working time 143 TU

 

Scope 6: Reworking service cover and replacing filter flange of the fuel pump– Vehicles with auxiliary heater (I-no. 9M1 / 9M9)

Damage Code ALA2 99 000 2
Working time 143 TU

 

Scope 7: Replacing service cover of fuel pump

Damage Code ALA2 99 000 2
Working time 64 TU

 

Scope 8: Replacing service cover and replacing filter flange of the fuel pump – Vehicles without auxiliary heater (I-no. 9M0)

Damage Code ALA2 99 000 2
Working time 136 TU

 

Scope 9: Replacing service cover and replacing filter flange of the fuel pump – Vehicles with auxiliary heater (I-no. 9M1 / 9M9)

Damage Code ALA2 99 000 2
Working time 136 TU

 

Further information

Work instruction TI No. 27/19, Group 2, Service, ALA2
Vehicle list and allocation See PCSS or attached list for reference
Technical Information* See PCSS or attached PDF for reference

 

* Please find attached the Technical Information as a PDF file. Please bear in mind that this is provided for your information only. The version published in PCSS is the definitive version.

 

Porsche Mobility

If requested, the mobility of the affected customer can be guaranteed by offering a suitable replacement vehicle.

Please invoice this additional service with the campaign scope via WWS.

 


URGENT SAFETY RECALL

This is an important Safety Recall.

The remedy will be performed FREE OF CHARGE to you.

 

April 10, 2020

 

This notice applies to your vehicle: WP1

 

IMPORTANT SAFETY RECALL

Certain 2015 – 2018Model Year Porsche Macan Vehicles
Cover for Fuel Pump Flange
NHTSA ID 20V-077

 

Dear Mr.

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect that relates to motor vehicle safety exists in certain 20 15- 2018 Porsche Macan vehicles.

You received this notice because our records, which are based primarilyon state registration and tit le data, indicate that you are the current owner of a vehicle affected by this action.

 

What is the issue?

Under high load, the fuel pump service cover can contact the filter flange of the fuel pump. Over time, this can result in cracks potentially leading to fuel seepage and fuel odor, increasing therisk of fire.

 

What will Porsche do?

To prevent contact between the fuel pump service cover and the fuel flange on the fuel pump, the service cover will be reworked or replaced, and a protective film will be applied to the fuel pump flange. In addition, the fuel pump flange will be inspected and replaced if cracks are present. These repairs will be covered free of charge.

 

What should you do?

Please contact any authorized Porsche dealer to schedule an appointment to have the remedy performed as soon as possible and to arrange for alternate transportation during the repair period, if needed.

Until you have the remedy performed, you can prevent any possible damage by ensuring that excessiveforce and load is not applied to the right rear seat. If you smell fuel from your vehicle, pleasepark outdoors and contact your nearest Porsche dealer.

To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa

If you require further assistance, you may contact us at 1-800-PORSCHE or email customer.commitment@porsch.ues

 

What if you are not the owner or operator of this vehicle?

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt.

If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.

 

If you believe that the dealer or Porsche has failed or is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to: https://www.safercar.gov.

 

We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.

 

Very truly yours,

Porsche Cars North America, Inc.

 



4 Affected Products

Vehicle

MAKE MODEL YEAR
PORSCHE MACAN 2015-2018

 


12 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-20V077-6167.PDF 215.439KB

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Defect Notice 573 Report

RCLRPT-20V077-4999.PDF 214.571KB

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Recall Acknowledgement

RCAK-20V077-5450.pdf 244.052KB

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Remedy Instructions and TSB

RCRIT-20V077-5410.pdf 733.101KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V077-1567.pdf 142.921KB

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Recall 573 Report – Amendment 2

RCLRPT-20V077-2243.PDF 215.5KB

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Part 577 Owner Notification Envelope

RONE-20V077-0247.pdf 43.963KB

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ISSUED Owner Notification Letter(Part 577)-ALA2 Final send_EN_Redacted

RCONL-20V077-1085.pdf 143.201KB

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ISSUED Owner Notification Letter(Part 577) – ALA2 Final send_ES_Redacted

RCONL-20V077-0441.pdf 160.964KB

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V077-1689.PDF 211.133KB

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V077-0952.PDF 211.323KB

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V077-3196.PDF 211.233KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V077&docType=RCL

 


 

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