AKC0 – Improper CRS Instructions in Owner’s Manual – 2014-2016, 2018-2019 Porsche 911 GT3 & Cayman

December 11, 2019 NHTSA CAMPAIGN NUMBER: 19V875000

Improper CRS Instructions in Owner’s Manual

Improper CRS installation increases the risk of an injury to the occupant in the event of a crash.

 

NHTSA Campaign Number: 19V875

Manufacturer Porsche Cars North America, Inc.

Components EQUIPMENT, CHILD SEAT

Potential Number of Units Affected 15,501

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2014 Cayman and Cayman S, 2014-2016 911 GT3, 2016 911 GT3 RS and 911 R, 2018 911 GT3 and 911 GT2 RS and 2019 911 GT3 RS, 911 GT3, and 911 GT2 RS vehicles. The Child Restraint System (CRS) instructions within the Owner’s Manual may not provide enough specificity for proper installation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, “Child Restraint Anchorage Systems.”

 

Remedy

Porsche will notify owners, and dealers will provide a an Owner’s Manual supplement with proper CRS installation instructions, free of charge. The recall began February 7, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is AKC0.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall

 


February 7, 2020

This notice applies to your vehicle: 

 

IMPORTANT SAFETY RECALL

 

Certain 2014 Model Year Porsche Cayman and
Certain 2014- 2019 911 Carrera Vehicles
Supplying Owner’s Manual Supplement
NHTSA Recall 19V-875

 

Dear Mr.·

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act Porsche has decided that certain 2014 Porsche Cayman and 2014-2019 Porsche 911 Carrera vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 225 “Child restraint anchorage systems.”

 

What should you do? 

Please insert the enclosed supplement into your Owner’s Manual to ensure that your vehicle is equipped with a complete Owner’s Manual.

You received this notice because our records indicate that you are the current owner of a vehicle affected by this recall.

 

What is the issue?

The description for installing a Child Restraint System (CRS) in the Owner’s Manual are not detailed enough to meet the applicable requirements. Corrected instructions are enclosed.

 

What will Porsche do?

Porsche is supplying you with an Owner’s Manual supplement with additional CRS installation instructions. If you have any additional questions concerning CRS installation, we encourage you to call at the number below.

 

What if you are not the owner or operator of this vehicle?

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt of this notice.

If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.

 

Can we assist you further?

Please be aware that if you require any assistance in making an appointment to have this recall performed, please call or write:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354 1-800-PORSCHE
customer.commitment@porsche.us

 

If you believe that the dealer or Porsche has failed or is unable to perform the remedy without charge or within a reasonable amount of time, you may file a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 7-888-327-4236 (TTY: 1-800-424-9753) or go to: https://www.safercar.gov.

 

We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.

 

 

Very truly yours,

Porsche Cars North America, Inc.

 


 

 


General Reimbursement Plan of Porsche Cars North America Inc.

Porsche Cars North America, Inc. (“PCNA”) submits the following general reimbursement plan in accordance with 49 U.S.C. S 80120(d) and 49 C.F.R S 573.6(c)(8)(i) to reimburse owners and purchasers for costs incurred for remedies in advance of PCNA’s notification of safety-related defects and noncompliance with Federal Motor Vehicle Safety Standards under subsection (b) or (c) of 49 U.S.C. S 301 18 (“the Plan”).

1. Reimbursement Period.

a. The beginning date for reimbursement shall be determined as follows:

(i) For a noncompliance with a Federal Motor Vehicle Safety Standard, the beginning date for reimbursement shall be the date of the first test or observation by either NHTSA or the manufacturer indicating that a noncompliance may exist.

(ii) For a safety-related defect that is determined to exist following the opening of an Engineering Analysis (EA) by NHTSA’s Office of Defects Investigation (ODI), the beginning date for reimbursement shall be the date the EA was opened, or one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R. S 573.6, whichever is earlier.

(iii) For a safety-related defect that is determined to exist in the absence of the opening of an EA, the beginning date for reimbursement shall be one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R S 578.6.

b. The ending date for reimbursement shall be ten (10) calendar days after the date on which PCNA mailed the last of its owner notifications pursuant to 49 C.F.R. Part 577.

c. PCNA may choose to extend the reimbursement periods for a particular recall in its discretion.

 

2. Reimbursement Conditions.

PCNA will reimburse owners and purchasers for pre-notification repair or replacement subject to the following conditions:

a. PCNA will not reimburse for costs incurred within the period during which a PCNA original or a PCNA issued extended warranty would have provided for a free repair without any payment by the consumer of the defect addressed by the recall unless (i) the customer submitted the vehicle to a franchised dealer or authorized representative of PCNA, who then denied warranty coverage or (ii) the repair made under warranty did not remedy the defect addressed by the recall. Any warranty covered by this subsection must be in writing.

b. PCNA will not reimburse owners or purchasers:

(i) If the pre-recall notification repair was not of the same type (repair, replacement or refund of purchase price) as the recall remedy;

(ii) If the pre-recall notification repair did not address the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance; or

(iii) If the pre-recall notification repair was not reasonably necessary to correct the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance.

However, nothing stated in subsection 2.b shall require that the pre-recall notification repair be identical to the recall remedy.

 

3. Amount of Reimbursement.

The amount of reimbursement shall be limited to out of pocket costs incurred by the owner of the vehicle at the time of the pre-recall notification repair as set forth below:

a. For parts, labor, and miscellaneous fees such as disposal of waste and taxes for the pre-recall notification repair;

b. Regardless of subsection 8.a., the reimbursed costs for labor shall be limited to the standard local labor rate at the time of the pre-recall notification repair charged by the nearest authorized Porsche dealership for such a repair.

c. Regardless of subsection 8.a., the reimbursed costs for parts shall be limited to PCNA’s retail price for authorized parts at the time of the pre-recall notification repair.

d. Any other costs, whether associated, consequential, or otherwise, will not be reimbursed.

 

4. Documentation Necessary to Obtain Reimbursement.

The following documentation must be submitted to obtain reimbursement:

a. Name and address of the claimant;

b. Documentation establishing vehicle ownership by the claimant at the time of the pre-recall notification repair;

c. Documentation establishing vehicle make, model, model year and Vehicle Identification Number (VIN);

d. PCNA’s recall number or NHTSA’s recall number;

e. A receipt, such as a dealership Repair Order, invoice, or payment information for the pre-recall notification repair.

(i) Such documentation should provide sufficient information to reflect that the pre-recall notification repair addressed the same defect or noncompliance that is to be addressed by the recall. If the documentation does not do that, additional documentation should be provided by the claimant to make such connection clear.

(ii) If reimbursement is sought for the replacement of a vehicle part, the receipt must identify the replaced part and state the total amount paid for the part that replaced the defective or noncompliant part.

f. If the pre-recall notification remedy was obtained at a time when the vehicle could have been repaired or replaced at no charge under PCNA’s original or extended warranty program, the claimant must provide documentation indicating that (a) an authorized Porsche dealer or repair facility refused to remedy the problem addressed by the recall under the warranty or (b) the repair obtained under warranty did not correct the problem addressed by the recall.

 

5. Where Reimbursement Documents are to be Submitted.

PCNA will not reimburse claimants who do not submit adequate documentation to PCNA at the following address:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354

 

6. Response to Request for Reimbursement.

a. PCNA will act upon a claim for reimbursement within sixty (60) days of its receipt. If PCNA denies the claim, PCNA will send a notice to the claimant within sixty (60) days of receipt of the claim, which will contain a clear, concise statement of the reasons for the denial.

b. If the claim for reimbursement was incomplete when originally submitted, PCNA will advise the claimant within sixty (60) days of receipt of the claim of the documentation that is needed and offer the claimant an opportunity in writing to resubmit the claim with complete documentation.

c. Any disputes over the denial in whole or in part of a claim for reimbursement shall be resolved between the claimant and PCNA. PCNA acknowledges NHTSA’s statement that it will not mediate or resolve any disputes regarding the eligibility for, or the amount of, reimbursement.

 

7. Form of Reimbursement.

If the claim is approved in whole or in part, reimbursement will be provided in the form of a check.

 

8. Non-application.

Reimbursement for a pre-recall notification remedy shall not be provided to an owner pursuant to this Plan if the vehicle was bought by the first purchaser more than 15 calendar years before notice was given by PCNA under 49 U.S.C. S 301 18(c) or an order was issued under 49 U.S.C. S 301 181b).

 

9. Recalls Concerning Labels.

PCNA will not reimburse owners or purchasers for recalls based solely on noncompliant or defective labels.

 

10. Reimbursement Plan Availability to the Public.

PCNA will make a copy of this Plan available to members of the public upon request.


11 Affected Products

Vehicles

MAKE MODEL YEAR
PORSCHE 911 GT2 RS 2018-2019
PORSCHE 911 GT3 2014-2016, 2018-2019
PORSCHE 911 GT3 RS 2016, 2019
PORSCHE 911 R 2016
PORSCHE CAYMAN 2014

 


10 Associated Documents

Recall Quarterly Report #1, 2020-1

RCLQRT-19V875-3276.PDF 211.149KB

RCLQRT-19V875-3276

 


Recall Quarterly Report #2, 2020-2

RCLQRT-19V875-2075.PDF 211.249KB

RCLQRT-19V875-2075

 


Part 577 Owner Notification Envelope

RONE-19V875-6809.pdf 323.318KB

RONE-19V875-6809

 


Miscellaneous Document – Cayman OM Insert

RMISC-19V875-4078.pdf 3641.087KB

RMISC-19V875-4078

 


ISSUED Owner Notification Letter(Part 577)

RCONL-19V875-6904.pdf 101.59KB

RCONL-19V875-6904

 


Miscellaneous Document – 911 OM Insert

RMISC-19V875-7127.pdf 3221.678KB

RMISC-19V875-7127

 


Non-Compliance Notice 573 Report

RCLRPT-19V875-4080.PDF 221.354KB

RCLRPT-19V875-4080

 


Recall Acknowledgement

RCAK-19V875-7038.pdf 334.055KB

RCAK-19V875-7038

 


Manufacturer Reimbursement Plan

RMRP-19V875-0342.pdf 4067.841KB

RMRP-19V875-0342

 


Recall Quarterly Report #3, 2020-3

RCLQRT-19V875-4906.PDF 211.339KB

RCLQRT-19V875-4906

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V875&docType=RCL

 


 

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