AKA2 – Shock Absorbers may Loosen – 2019 Porsche Cayenne Turbo

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February 20, 2019 NHTSA CAMPAIGN NUMBER: 19V112000

Shock Absorbers may Loosen

Loose shock absorbers may impair vehicle steering, increasing the risk of crash.

 

NHTSA Campaign Number: 19V112

Manufacturer Porsche Cars North America, Inc.

Components SUSPENSION

Potential Number of Units Affected 1

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling one 2019 Cayenne Turbo vehicle. The affected vehicle has shock absorber forks that may allow the shock absorbers to loosen.

 

Remedy

Porsche will notify the owner, and a dealers will replace the shock absorber forks, free of charge. The recall began April 19, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is AKA2.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall

 


AKA2 – Replacing Shock Absorber fork on the Front Axle (Stop Delivery/Recall Campaign)

Model Line: Cayenne (9YA)
Model Year: As of 2019
Subject: Shock absorber forks on front axle
Infomation: Shock absorber forks with casting defects were installed on the front axle of the affected vehicles.

These casting defects may affect the durability of the shock absorber forks. Cracks can appear in the shock absorber clamp area, causing it to break. In extreme driving situations, the wheel could then tilt in an undefined manner and touch against components around it. This would restrict the steering.

Remedial Action: Replace shock absorber fork on the front axle.
Affected Vehicles:

 

 

Only the vehicles assigned to the campaign (see also PIWIS Vehicle information). This campaign affects 1 vehicle in North America.

Information

Please note that only one shock absorber fork (front left or front right) must be replaced on each vehicle.

Specific campaign scopes have therefore been defined for replacing the shock absorber forks. Every vehicle is clearly assigned just one campaign scope.

To find out which campaign scope is assigned to the respective vehicle for replacing the front shock absorber fork on the front axle, see PIWIS Vehicle Information.

  • Scope 1: Replacing shock absorber fork on the left of the front axle.
  • Scope 2: Replacing shock absorber fork on the right of the front axle.

For an overview of the campaign scopes, see ⇒Technical Information ‘Warranty processing’.

 

 

Parts required

Parts Info: Parts required for replacing the front left shock absorber fork (Scope 1):

Part No. Designation
– Use
Qty.
958413037H ⇒ Shock absorber bracket
– left
1 ea.
N 10272202 ⇒ Hexagon-head bolt, M12 x 1.5 x 95
– Spring strut to shock absorber fork
1 ea.
N 10106402 ⇒ Hexagon collar nut, M12
– Spring strut to shock absorber fork
1 ea.
N 10784702 ⇒ Hexagon flange bolt, M12 x 1.5 x 85
– Spring strut to lower trailing arm
1 ea.
PAF001987 ⇒ Hexagon nut with washer, M12
– Spring strut to lower trailing arm
1 ea.
WHT007061 ⇒ 12 point socket, M10 x 85
– Connecting link to spring strut
1 ea.
N 10286110 ⇒ Hexagon collar nut, M10
– Connecting link to spring strut
1 ea.
WHT006542 ⇒ Hexagon flange bolt, M10 x 130 x 26 – Upper trailing arm to wheel bearing housing 1 ea.
N 10272302 ⇒ Hexagon collar nut, M10
– Upper trailing arm to wheel bearing housing
1 ea.
9Y0615447C ⇒ Air guide
– left
1 ea.
9A700837900 ⇒ Tie-wrap, A8.0 x 337
– Air guide to shock absorber fork
2 ea.

 

Parts required for replacing the front right shock absorber fork (Scope 2):

Part No. Designation – Use Qty.
958413038H ⇒ Shock absorber bracket
– right
1 ea.
N 10272202 ⇒ Hexagon-head bolt, M12 x 1.5 x 95
– Spring strut to shock absorber fork
1 ea.
N 10106402 ⇒ Hexagon collar nut, M12
– Spring strut to shock absorber fork
1 ea.
PAF001987 ⇒ Hexagon nut with washer, M12
– Spring strut to lower trailing arm
1 ea.
WHT007061 ⇒ 12 point socket, M10 x 85
– Connecting link to spring strut
1 ea.
N 10286110 ⇒ Hexagon collar nut, M10
– Connecting link to spring strut
1 ea.
WHT006542 ⇒ Hexagon flange bolt, M10 x 130 x 26
– Upper trailing arm to wheel bearing housing
1 ea.
N 10272302 ⇒ Hexagon collar nut, M10
– Upper trailing arm to wheel bearing housing
1 ea.
9Y0615447C ⇒ Air guide
– left
1 ea.
9A700837900 ⇒ Tie-wrap, A8.0 x 337
– Air guide to shock absorber fork
2 ea.

 

 

Required tools

Tools:

 


IMPORTANT SAFETY RECALL

Mr.

April 16, 2019

This notice applies to your vehicle: WPIAF2AY5Y
Recall Number: 19V-112

Subject: Porsche Safety Recall AKA2 – Replacing shock absorber fork on the front axle -2019 Model Year Porsche Cayenne Turbo Vehicles

 

Dear Mr.

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect which relates to motor vehicle safety exists in certain 2019 Model Year Porsche Cayenne Turbo vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Due to a potential durability issue with the front shock absorbers, the absorber can become cracked and, in some cases even break. This can affect steering in certain driving conditions, increasing the risk of a crash.
What will we do? Porsche will remedy this issue by having dealers re-program the affected software for free to prevent this issue from recurring.
What should you do? If you hear any unusual noises from the front suspension, please bring your vehicle to your authorized Porsche dealer for immediate service. Please make contact with your authorized Porsche dealership to schedule a repair appointment, and to arrange in advance for a Porsche loaner vehicle should you require alternate transportation during the repair period. Replacing the affected parts is expected to take approximately two hours to complete.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Reimbursement This recall will be carried out at no expense to the customer.
Can we assist you further? Please be aware that if, after we have notified you that replacement parts for your vehicle are available, you require any assistance in making an appointment to have this recall performed, please call or write::

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354
1-800-PORSCHE

 

If you still cannot obtain satisfaction, and your dealer or Porsche is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590

or call the toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause you. However, we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Very truly yours,

PORSCHE CARS NORTH AMERICA, INC

Glenn Garde
Vice President, After Sales



1 Affected Product

Vehicle

MAKE MODEL YEAR
PORSCHE CAYENNE 2019

 


7 Associated Documents

Recall Acknowledgement

RCAK-19V112-9547.pdf 245.622KB

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Defect Notice 573 Report

RCLRPT-19V112-9066.PDF 212.861KB

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Remedy Instructions and TSB

RCRIT-19V112-0713.pdf 77.019KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V112-7313.pdf 1174.626KB

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V112-4941.PDF 211.134KB

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V112-5568.PDF 211.23KB

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Manufacturer Notices(to Dealers,etc) – AKA2 Stop Delivery / Recall Campaign – Replacing shock absorber fork on the front axle dated 3-13-19 though 8-13-19.

RCMN-19V112-2456.pdf 62.81KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V112&docType=RCL


 

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