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February 20, 2019 NHTSA CAMPAIGN NUMBER: 19V112000
Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
NHTSA Campaign Number: 19V112
Manufacturer Porsche
Cars North America, Inc.
Components SUSPENSION
Potential Number of Units Affected 1
Summary
Porsche Cars North America, Inc. (Porsche) is recalling one 2019 Cayenne Turbo vehicle. The affected vehicle has shock absorber forks that may allow the shock absorbers to loosen.
Remedy
Porsche will notify the owner, and a dealers will replace the shock absorber forks, free of charge. The recall began April 19, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is AKA2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Porsche has a Recall
AKA2 – Replacing Shock Absorber fork on the Front Axle (Stop Delivery/Recall Campaign)
| Model Line: | Cayenne (9YA) | ||
| Model Year: | As of 2019 | ||
| Subject: | Shock absorber forks on front axle | ||
| Infomation: | Shock absorber forks with casting defects were installed on the front axle of the affected vehicles.
These casting defects may affect the durability of the shock absorber forks. Cracks can appear in the shock absorber clamp area, causing it to break. In extreme driving situations, the wheel could then tilt in an undefined manner and touch against components around it. This would restrict the steering. | ||
| Remedial Action: | Replace shock absorber fork on the front axle. | ||
| Affected Vehicles:
| Only the vehicles assigned to the campaign (see also PIWIS Vehicle information). This campaign affects 1 vehicle in North America.
Information Please note that only one shock absorber fork (front left or front right) must be replaced on each vehicle. Specific campaign scopes have therefore been defined for replacing the shock absorber forks. Every vehicle is clearly assigned just one campaign scope. To find out which campaign scope is assigned to the respective vehicle for replacing the front shock absorber fork on the front axle, see PIWIS Vehicle Information.
For an overview of the campaign scopes, see ⇒Technical Information ‘Warranty processing’.
| ||
Parts required
| Parts Info: | Parts required for replacing the front left shock absorber fork (Scope 1):
Parts required for replacing the front right shock absorber fork (Scope 2):
|
Required tools
| Tools: |
|
IMPORTANT SAFETY RECALL
Mr.
April 16, 2019
This notice applies to your vehicle: WPIAF2AY5Y
Recall Number: 19V-112
| Subject: | Porsche Safety Recall AKA2 – Replacing shock absorber fork on the front axle -2019 Model Year Porsche Cayenne Turbo Vehicles |
Dear Mr.
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect which relates to motor vehicle safety exists in certain 2019 Model Year Porsche Cayenne Turbo vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Due to a potential durability issue with the front shock absorbers, the absorber can become cracked and, in some cases even break. This can affect steering in certain driving conditions, increasing the risk of a crash. |
| What will we do? | Porsche will remedy this issue by having dealers re-program the affected software for free to prevent this issue from recurring. |
| What should you do? | If you hear any unusual noises from the front suspension, please bring your vehicle to your authorized Porsche dealer for immediate service. Please make contact with your authorized Porsche dealership to schedule a repair appointment, and to arrange in advance for a Porsche loaner vehicle should you require alternate transportation during the repair period. Replacing the affected parts is expected to take approximately two hours to complete. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Reimbursement | This recall will be carried out at no expense to the customer. |
| Can we assist you further? | Please be aware that if, after we have notified you that replacement parts for your vehicle are available, you require any assistance in making an appointment to have this recall performed, please call or write::
Porsche |
If you still cannot obtain satisfaction, and your dealer or Porsche is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
or call the toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause you. However, we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Very truly yours,
PORSCHE CARS NORTH AMERICA, INC
Glenn Garde
Vice President, After Sales
SEOCONTENT-START
Technical Information
Service
194/18ENU AKA2 4
AKA2 – Replacing Shock Absorber fork on the Front Axle (Stop Delivery/Recall Campaign)
Model Line: Cayenne (9YA)
Model Year: As of 2019
Subject: Shock absorber forks on front axle
Infomation: Shock absorber forks with casting defects were installed on the front axle of the affected
vehicles.
These casting defects may affect the durability of the shock absorber forks. Cracks can appear in the
shock absorber clamp area, causing it to break. In extreme driving situations, the wheel could then tilt in
an undefined manner and touch against components around it. This would restrict the steering.
Remedial
Action:
Replace shock absorber fork on the front axle.
Affected
Vehicles:
Only the vehicles assigned to the campaign (see also PIWIS Vehicle information). This campaign affects 1
vehicle in North America.
Information
Please note that only one shock absorber fork (front left or front right) must be replaced on each vehicle.
Specific campaign scopes have therefore been defined for replacing the shock absorber forks. Every
vehicle is clearly assigned just one campaign scope.
To find out which campaign scope is assigned to the respective vehicle for replacing the front shock
absorber fork on the front axle, see PIWIS Vehicle Information.
• Scope 1: Replacing shock absorber fork on the left of the front axle.
• Scope 2: Replacing shock absorber fork on the right of the front axle.
For an overview of the campaign scopes, see Technical Information ‘Warranty processing’.
Parts required
Parts Info: Parts required for replacing the front left shock absorber fork (Scope 1):
Part No. Designation
– Use
Qty.
958413037H Shock absorber bracket
– left
1 ea.
AfterSales Mar 20, 2019
Page 1 of 5
4 AKA2 ENU
Seervic
194/18
Technical Information
N 10272202 Hexagon-head bolt, M12 x 1.5 x 95
– Spring strut to shock absorber fork
1 ea.
N 10106402 Hexagon collar nut, M12
– Spring strut to shock absorber fork
1 ea.
N 10784702 Hexagon flange bolt,M12 x 1.5 x 85
– Spring strut to lower trailing arm
1 ea.
PAF001987 Hexagon nut with washer, M12
– Spring strut to lower trailing arm
1 ea.
WHT007061 12 point socket, M10 x 85
– Connecting link to spring strut
1 ea.
N 10286110 Hexagon collar nut, M10
– Connecting link to spring strut
1 ea.
WHT006542 Hexagon flange bolt, M10 x 130 x 26
– Upper trailing arm to wheel bearing housing
1 ea.
N 10272302 Hexagon collar nut, M10
– Upper trailing arm to wheel bearing housing
1 ea.
9Y0615447C Air guide
– left
1 ea.
9A700837900 Tie-wrap, A8.0 x 337
– Air guide to shock absorber fork
2 ea.
Parts required for replacing the front right shock absorber fork (Scope 2):
Part No. Designation
– Use
Qty.
958413038H Shock absorber bracket
– right
1 ea.
N 10272202 Hexagon-head bolt, M12 x 1.5 x 95
– Spring strut to shock absorber fork
1 ea.
N 10106402 Hexagon collar nut, M12
– Spring strut to shock absorber fork
1 ea.
N 10784702 Hexagon flange bolt,M12 x 1.5 x 85
– Spring strut to lower trailing arm
1 ea.
PAF001987 Hexagon nut with washer, M12
– Spring strut to lower trailing arm
1 ea.
WHT007061 12 point socket, M10 x 85
– Connecting link to spring strut
1 ea.
Mar 20, 2019
Page 2 of 5 AfterSales
Technical Information
Service
194/18ENU AKA2 4
N 10286110 Hexagon collar nut, M10
– Connecting link to spring strut
1 ea.
WHT006542 Hexagon flange bolt, M10 x 130 x 26
– Upper trailing arm to wheel bearing housing
1 ea.
N 10272302 Hexagon collar nut, M10
– Upper trailing arm to wheel bearing housing
1 ea.
9Y0615448C Air guide
– right
1 ea.
9A700837900 Tie-wrap, A8.0 x 337
– Air guide to shock absorber fork
2 ea.
Required tools
Tools: • VAS 6931 – Transmission and Engine Jack
• Torque wrench, 4.5 – 37 ftlb. (6 – 50 Nm), e.g. V.A.G 1331A – Torque wrench, 4.5-37 ftlb.
(6-50 Nm)
• Torque wrench, 30 – 148 ftlb. (40 – 200 Nm), e.g. V.A.G 1332 – Torque wrench, 30-148 ftlb.
(40-200 Nm)
• 3424 – Spreader
• VAS 6927 – Tie-wrap pliers
Replacing shock absorber fork on the front axle
Work Procedure: 1 Raise the vehicle on a lifting platform Workshop Manual ‘Lifting the vehicle’.
2 Depending on which side of the vehicle is affected, remove the front left or front right wheel
Workshop Manual ‘Removing and installing wheel’.
3 Replace shock absorber fork on the front axle.
For instructions, see Workshop Manual ‘Removing and installing shock absorber forks’.
4 Install wheel on the front axle Workshop Manual ‘Removing and installing wheel’.
5 Lower the vehicle and remove it from the lifting platform Workshop Manual ‘Lifting the vehicle’.
AfterSales Mar 20, 2019
Page 3 of 5
4 Technical Information
Working time:
Replacing shock absorber fork on the left of the front axle Labor time: 91 TU
Includes:
Raising and lowering the vehicle
Removing and installing wheel on left of front axle
Parts required:
958413037H Shock absorber bracket (left) 1 ea.
N 10272202 Hexagon-head bolt, M12 x 1.5 x 95 1 ea.
N 10106402 Hexagon collar nut, M12 1 ea.
N 10784702 Hexagon flange bolt, M12 x 1.5 x 85 1 ea.
PAF001987 Hexagon nut with washer, M12 1 ea.
WHT007061 12 point socket, M10 x 85 1 ea.
N 10286110 Hexagon collar nut, M10 1 ea.
WHT006542 Hexagon flange bolt, M10 x 130 x 26 1 ea.
N 10272302 Hexagon collar nut, M10 1 ea.
9Y0615447C Air guide (left) 1 ea.
9A700837900 Tie-wrap, A8.0 x 337 2 ea.
Damage Code AKA2 066 000 2
Mar 20, 2019
Page 4 of 5 AfterSales
AKA2 ENU
Seervic
194/18
Warranty processing
Scope 1: Replacing shock absorber fork on the left of the front axle
Technical Information
Service
194/18ENU AKA2 4
WHT007061 12 point socket, M10 x 85 1 ea.
N 10286110 Hexagon collar nut, M10 1 ea.
WHT006542 Hexagon flange bolt, M10 x 130 x 26 1 ea.
N 10272302 Hexagon collar nut, M10 1 ea.
9Y0615448C Air guide (right) 1 ea.
9A700837900 Tie-wrap, A8.0 x 337 2 ea.
Damage Code AKA2 066 000 2
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2019 Porsche Cars North America, Inc.
AfterSales Mar 20, 2019
Page 5 of 5
Scope 2: Replacing shock absorber fork on the right of the front axle
Labor time: 91 TU
Working time:
Replacing shock absorber fork on the right of the front axle
Includes:
Raising and lowering the vehicle
Removing and installing wheel on right of front axle
1 ea.
1 ea.
1 ea.
1 ea.
Parts required:
958413038H
N 10272202
N 10106402
N 10784702
PAF001987
Shock absorber bracket (right)
Hexagon-head bolt, M12 x 1.5 x 95
Hexagon collar nut, M12
Hexagon flange bolt, M12 x 1.5 x 85
Hexagon nut with washer, M12 1 ea.
SEOCONTENT-END
1 Affected Product
Vehicle
| PORSCHE | CAYENNE | 2019 |
7 Associated Documents
Recall Acknowledgement
RCAK-19V112-9547.pdf 245.622KB
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Defect Notice 573 Report
RCLRPT-19V112-9066.PDF 212.861KB
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Remedy Instructions and TSB
RCRIT-19V112-0713.pdf 77.019KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V112-7313.pdf 1174.626KB
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Recall Quarterly Report #1, 2019-2
RCLQRT-19V112-4941.PDF 211.134KB
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Recall Quarterly Report #2, 2019-3
RCLQRT-19V112-5568.PDF 211.23KB
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Manufacturer Notices(to Dealers,etc) – AKA2 Stop Delivery / Recall Campaign – Replacing shock absorber fork on the front axle dated 3-13-19 though 8-13-19.
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