AMA8 – Front/Rear Shock Absorbers Not Tightened Properly – 2021 Porsche Macan

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March 31, 2021 NHTSA CAMPAIGN NUMBER: 21V224000

Front/Rear Shock Absorbers Not Tightened Properly

A failed screw connection may cause damage to the braking system, driving instability, and the potential loss of control, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V224

Manufacturer Porsche Cars North America, Inc.

Components SUSPENSION

Potential Number of Units Affected 10

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2021 Porsche Macan, Macan S, Macan GTS, and Macan Turbo vehicles. The screw connection on the shock absorbers of the front and rear axle might not be tightened properly.

 

Remedy

Porsche will notify owners, and dealers will rework and tighten the screw connections, free of charge. Owners are advised not to drive their vehicle until the remedy has been performed. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is AMA8.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall

 


URGENT SAFETY RECALL

This is an important Safety Recall. 

The remedy will be performed FREE OF CHARGE to you.

 

May 07, 2021

This notice applies to your vehicle: 

 

IMPORTANT SAFETY RECALL

Certain 2021 Model Year Porsche Macan Vehicles

Shock Absorber Connections

NHTSA ID 21V-224

 

Dear Ms.

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  Porsche has decided that a defect that relates to motor vehicle safety exists in certain 2021 Model Year Porsche Macan vehicles.  Our records show that you are the current owner of a vehicle affected by this recall.

 

What is the issue?

The screw connection on the shock absorbers of the front and rear axle of your vehicle may not be tightened according to the specification.  If the screw connection fails it could potentially cause damage to the braking system, driving instability and the potential loss of control, increasing the risk of an accident.

 

What should you do?

Porsche recommends that you do not drive your vehicle affected by this recall until the repair to remedy this concern has been performed. 

Please contact any authorized Porsche dealer to schedule an appointment to have this recall performed as soon as possible, and to arrange for collection of your vehicle through our Porsche Roadside Assistance tow provider.

Porsche-provided alternate transportation will also be provided to you during the repair period, if requested.        

To locate your nearest authorized Porsche dealer, visit: www.porsche.com/usa

 

What will Porsche do?

Porsche is conducting a safety recall to rework and tighten the affected front and rear shock absorber screw connections. This remedy will be carried out free of charge.

 

This is an important Safety Recall.

The remedy will take up to one business day to perform, however depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

 

What if you are not the owner or operator of this vehicle?

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt. If you have changed your address or sold the vehicle, please contact customer support so we can update our records.

 

Can we assist you further?

Please be aware that if you require any assistance in making an appointment to have this recall performed, please call or write:

Porsche Cars North America, Inc.
Attn: Customer Support
One Porsche Drive
Atlanta, GA 30354
1-800-PORSCHE
customersupport@porsche.com

 

If you still cannot obtain satisfaction, and your dealer or Porsche is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with:

Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, D.C. 20590

or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 [TTY: 1-800-424-9153) or go to
http:/ /www.safercar.gov.

 

We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Very truly yours,

Porsche Cars North America, Inc.

 


AMA8 – Reworking Threaded Joints of the Shock Absorbers on the Front and Rear Axles
(Stop Delivery/Stop Use/Recall Campaign)

 

Model Line:

Macan (95B)

 

Model Year:

2021

 

Concerns:

Shock absorbers on front and/or rear axle

 

Information:

Due to a failure in the software of the screwdriver in vehicle production, the screw connection may not be tightened according to the specification.

As a result, the durability of the relevant threaded connections cannot be guaranteed.

 

Action required:

Replace the affected fastening screws and tighten them according to specifications. On vehicles on which the front axle is affected, also replace the bearing brackets.

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
PORSCHE MACAN 2021

 


9 Associated Documents

Recall Quarterly Report #1, 2021-2

RCLQRT-21V224-1901.PDF 211.147KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V224-4798.pdf 128.878KB

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Part 577 Owner Notification Envelope

RONE-21V224-5917.pdf 76.896KB

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Remedy Instructions and TSB

RCRIT-21V224-8750.pdf 786.084KB

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Defect Notice 573 Report

RCLRPT-21V224-2999.PDF 215.997KB

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Recall Acknowledgement

RCAK-21V224-2710.pdf 645.262KB

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Recall 573 Report-Amendment 1

RCLRPT-21V224-7984.PDF 216.027KB

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V224-3748.PDF 211.25KB

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V224-7029.PDF 211.332KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V224&docType=RCL

 


 

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