AKB8 Stop Delivery – Re-Programming Instrument Cluster – 2017-2018 Porsche Panamera & 2019-2020 Cayenne

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October 16, 2019 NHTSA CAMPAIGN NUMBER: 19V735000

No Visual Warning of Brake Pad Wear/FMVSS 135

If the driver is not alerted when brake pads are worn out, the vehicle may not respond as expected when braking, increasing the risk of crash.

 

NHTSA Campaign Number: 19V735

Manufacturer Porsche Cars North America, Inc.

Components ELECTRICAL SYSTEM, SERVICE BRAKES

Potential Number of Units Affected 44,128

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Panamera 4, Panamera Turbo, Panamera Turbo Executive, 2017-2018 Panamera, Panamera 4S Executive, Panamera 4S, 2018 Panamera Turbo S Hybrid, Panamera 4 Hybrid Sport Turismo, Panamera 4 Sport Turismo, Panamera Turbo S Hybrid Sport Turismo, Panamera 4 Hybrid, Panamera 4 Executive, 2019 Cayenne Hybrid, 2019-2020 Cayenne, Cayenne S, Cayenne Turbo, 2020 Cayenne Coupe, Cayenne Turbo Coupe, and Cayenne S Coupe vehicles. The instrument cluster may not provide a visual warning when the brake pads are worn out. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 135, “Light vehicle brake systems.”

 

Remedy

Porsche will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall is began December 13, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is AKB8. Note: This recall supersedes recall 19V115 and includes vehicles that were previously remedied under that campaign.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall

 


Technical Information

Service

132/19 ENU AKB8

9

 

AKB8 – Re-programming Instrument Cluster (Stop Delivery/Recall Campaign)

Model Line: Panamera (971)
Model Year: As of 2017 up to 2020
Subject: Instrument cluster
Important: CRITICAL WARNING – This campaign includes steps where control unit(s) in the vehicle will be programmed with the PIWIS Tester. The vehicle voltage must be maintained between 13.5 volts and 14.5 volts during this programming. Failure to maintain this voltage could result in damaged control unit(s). Damage caused by inadequate voltage during programming is not a warrantable defect. The technician must verify the actual vehicle voltage in the PIWIS Tester before starting the campaign and also document the actual voltage on the repair order.
Information: The legally required display logic of the brake wear indicator cannot be sufficiently met at present.

Only the yellow “Brake pad worn” warning, which can be acknowledged, would be displayed at present in the “Map” and “Night Vision Assist” submenus in the Car & Info display on the instrument cluster if a brake pad is worn. These display settings do not provide an additional permanent warning by displaying the brake pad wear symbol.

Remedial Action: Re-program the instrument cluster using the PIWIS Tester with test software version 38.900.010 (or higher) installed.

Information

Please note that the instrument cluster in some vehicles must be replaced before re-programming.

Specific campaign scopes have therefore been defined for this purpose.

Every vehicle is clearly assigned just one campaign scope.

To find out which campaign scope is assigned to the relevant vehicle, see PCSS Vehicle Information.

For an overview of the campaign scopes, see ⇒ Technical Information ‘Warranty processing’

  • Scope 1: Re-programming instrument cluster (programming takes about 60 minutes)
  • Scope 2: Not valid for this vehicle type.
  • Scope 3: Replacing instrument cluster, checking software version and re-programming instrument cluster if necessary, depending on the software version
  • Scope 4: Carry out workshop campaign WJ14 and submit warranty claim for recall campaign AKB8.*

* Vehicles for which workshop campaign WJ14 is still open in addition to this recall campaign AKB8 are assigned Scope 4. Workshop campaign WJ14 must therefore be carried out as a remedial measure for both campaigns. The instrument cluster is re-programmed, for example, as part of campaign WJ14. For instructions, seeTechnical Information ‘WJ14 Workshop campaign Checking total mileage in instrument cluster. Once campaign WJ14 has been carried out, a warranty claim must only be submitted for this campaign AKB8 so that the campaign is flagged as completed, see ⇒ Technical Information ‘Warranty processing’ -Scope 4.

 

Affected Vehicles: Only the vehicles assigned to the campaign (see also PCSS Vehicle Information). There are 49,670 vehicles affected by this campaign in North America.

 

Required tools

Tools:
  •  9900 – PIWIS Tester 3 with PIWIS Tester software version 38.900.010 (or higher) installed
  • Battery charger with a current rating of at least 90 A and – if required – also with a current and voltage-controlled charge map for lithium starter batteries, e.g. VAS 5908 – Battery charger, 90 A or equivalent

 

Preparatory work

NOTICE

Fault entry in the fault memory and control unit programming aborted due to low-voltage.

  • Increased current draw during diagnosis or control unit programming can cause a drop in voltage, which can result in one or more fault entries and the abnormal termination of the programming process.

⇒ Before starting control unit programming, connect a suitable battery charger with a current rating of at least 90 A to the vehicle.

 

NOTICE

Control unit programming will be aborted if the WLAN connection is unstable.

  • An unstable WiFi connection can interrupt communication between the PIWIS Tester and the vehicle communication module (VCI). As a result, control unit programming may be aborted.

⇒ During control unit programming, always connect the PIWIS Tester to the vehicle communication module (VCI) via the USB cable.

 

NOTICE

Control unit programming will be aborted if the driver’s key is not recognized

  • If the driver’s key is not recognized in the vehicle, programming cannot be started or will be interrupted.

⇒ Place the driver’s key with the back facing down into the front left storage compartment in the center console to guarantee a continuous radio link between the vehicle and the driver’s key.

 

Work Procedure: 1

Carry out general preliminary work for control unit programming as described in ⇒ Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester’.

 

Information

Programming can cause the individual customer settings to be lost. Always check these and write them down if necessary before getting started.

2 Check customer settings in the instrument cluster and write them down if necessary.

 

Re-programming instrument cluster – vehicles with assigned Scope 1

Work Procedure: 1

Re-program the instrument cluster.

The basic procedure for control unit programming is described in the Workshop Manual ⇒ Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester.

 

For specific information on control unit programming during this campaign, see table below.

 

Information

The procedure described here is based on the PIWIS Tester 3 software version 38.900.010.

The PIWIS Tester instructions take precedence and in the event of a discrepancy, these are the instructions that must be followed.

A discrepancy may arise with later software versions for example.

 

Required PIWIS Tester software version: 38.900.010 (or higher)
Type of control unit programming: Control unit programming using the “Campaign” function in the Additional menu on the PIWIS Tester by entering a programming code.
Programming code: H9W3B
Programming sequence: Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence.

The instrument cluster is re-programmed and then re-coded automatically during the programming sequence.

The display in the instrument cluster is switched off during programming. The ignition is still active in the background.

The display in the instrument cluster will be switched on again automatically as soon as programming is complete.

Switch the ignition off and then on again only when prompted to do so by the PIWIS Tester because otherwise, programming will be interrupted and will then have to be started again.

Programming time (approx): 60 minutes
Software version programmed during this campaign: Instrument cluster with hardware version 9 and original software version 01xx 0145
Instrument cluster with hardware version 9 and original software version 02xx 0219
Instrument cluster with hardware version 9 and original software version 03xx 0312
Instrument cluster with hardware version 11 – irrespective of original software version 0255
Procedure in the event of abnormal termination of control unit programming:
  • Switch ignition off and then on again.
  • Read out and erase fault memories Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester section on “Subsequent work”‘.
  • Repeat control unit programming by entering theprogramming code again.
Procedure in the event of error messages appearing during the programming sequence: Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – section on “Fault finding”‘.

 

Once programming has been carried out successfully, continue withTechnical Information ‘9X00IN Concluding work’.

 

Replacing and re-programming instrument cluster – vehicles with assigned Scope 3

Work Procedure: 1

Replace instrument cluster.

For instructions, see Workshop Manual ‘9X00IN Replacing instrument cluster.

 

Information

The part number of the required instrument cluster can be determined based on the vehicle identification number (VIN) in the Parts Catalog PET.

 

Information

Once the instrument cluster has been replaced, use the PIWIS Tester to check the software version of the new instrument cluster by selecting the “Extended identification” menu for the instrument cluster.

Result of check Action required
The instrument cluster software is 0145, 0219, 0255 or 0312 – End of action required –

Continue with Technical Information ‘9X00IN Concluding work’.

Software version is not any of the software versions specified above. Continue with Step 2 – Re-program the instrument cluster.

 

2 Re-program the instrument cluster.

The basic procedure for control unit programming is described in the Workshop Manual  Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester.

For specific information on control unit programming during this campaign, see table below.

 

Information

The procedure described here is based on the PIWIS Tester 3 software version 38.900.010.

The PIWIS Tester instructions take precedence and in the event of a discrepancy, these are the instructions that must be followed.

A discrepancy may arise with later software versions for example.

Required PIWIS Tester software version: 38.900.010 (or higher)
Type of control unit programming: Control unit programming using the “Campaign” function in the Additional menu on the PIWIS Tester by entering a programming code.
Programming code: H9W3B
Programming sequence: Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence.

The instrument cluster is re-programmed and then re-coded automatically during the programming sequence.

The display in the instrument cluster is switched off during programming. The ignition is still active in the background.

The display in the instrument cluster will be switched on again automatically as soon as programming is complete.

Switch the ignition off and then on again only when prompted to do so by the PIWIS Tester because otherwise, programming will be interrupted and will then have to be started again.

Programming time (approx): 60 minutes
Software version programmed during this campaign: Instrument cluster with hardware version 9 and original software version 01xx 0145
Instrument cluster with hardware version 9 and original software version 02xx 0219
Instrument cluster with hardware version 9 0312
and original software version 03xx
Instrument cluster with hardware version 11 – irrespective of original software version 0255
Procedure in the event of abnormal termination of control unit programming:
  • Switch ignition off and then on again.
  • Read out and erase fault memories Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester section on “Subsequent work”‘.
  • Repeat control unit programming by entering the programming code again.
Procedure in the event of error messages appearing during the programming sequence: Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – section on “Fault finding”‘.

 

Concluding work

Work Procedure: 1

Carry out general subsequent work for control unit programming as described under Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester’.

 

Information

The values for the Tire Pressure Monitoring (TPM) system may be lost during re-coding of the instrument cluster.

If the Tire Pressure Monitoring (TPM) system is reset, the wheel electronics must be re-taught and adapted to the system.

 

Preconditions and procedure for teaching the wheel electronics units:

  • Vehicle is stationary for at least 5 minutes.
  • Select the type of tires fitted (type and size) in the TPM menu in the instrument cluster. The message “No monitoring. System is learning from 15 mph (25 km/h)” then appears in the multi-function display.
  • Drive at a speed of more than 15 mph (25 km/h) – ideally without stopping – until the tire pressure values are displayed (learning time: less than 2 minutes).

The system learns the wheel electronics only while driving. Intermediate stops and deviations from the described teaching procedure can result in a much longer learning time.

Teaching can be performed during the test drive or later while the customer is driving. Please inform your customer about this if necessary.

  • Restore customer settings if necessary.
  • Enter the campaign in the Warranty and Maintenance booklet.

 

Warranty processing

Information

The specified working times were determined specifically for carrying out this campaign and include all required preliminary and subsequent work.

The working times may differ from the working times published in the Labor Operation List in PIWIS.

 

Scope 1:

Re-programming instrument cluster

Working time:

Re-programming instrument cluster

Includes: Connecting and disconnecting battery charger Connecting and disconnecting PIWIS Tester Checking customer settings and restoring them if necessary

Reading out and erasing fault memories

⇒ Damage Code AKB8 099 000 1

Labor time: 73 TU

 

Scope 2:

Not relevant for this vehicle type.

 

Scope 3:

Replacing instrument cluster and re-programming if necessary

Working time:

Replacing instrument cluster and re-programming if necessary

Includes: Connecting and disconnecting battery charger

Connecting and disconnecting PIWIS Tester

Removing and installing instrument cluster Checking customer settings and restoring them if necessary

Reading out and erasing fault memories

⇒ Damage Code AKB8 099 000 2

Labor time: 274 TU

 

Scope 4:

Submitting warranty claim

– The required measure is carried out by completing workshop campaign WJ14.

Working time:

Warranty processing for recall campaign AKB8

⇒ Damage Code AKB8 099 000 1

Labor time: 5 TU

 

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.

 


Stop Delivery

Cayenne (9YA und 9YB), Panamera (971)

AKB8 Stop Delivery – Re-programming instrument cluster

 

Reason:

Software programming error

The subject vehicles do not meet the requirements of S5.5.3 of FMVSS No. 135 because the brake wear warning indicator is not continually illuminated in the subject vehicles in all instrument cluster display menu sub-levels.

The instrument cluster must be re-programmed with updated software, to ensure the required display of worn-out brake pads.

 

Remedial action:

Re-programming the instrument cluster with PIWIS Tester 3.

 

Required tools:

  • Battery charger with a current rating of at least 90 A and a current and voltage-controlled
    charge map for lithium starter batteries, e.g. VAS 5908 – Battery charger 90A
  • 9900 – PIWIS Tester 3 with PIWIS Tester test software version 38.750.025 (or higher)
    installed

 

Information

The new Cayenne is equipped as standard with a lithium starter battery, which must only be charged using suitable battery chargers.

For further information about the battery chargers to be used, see:

⇒ Workshop Manual ‘2706IN General information on the 12-volt lithium-ion battery

⇒ Workshop Manual ‘270689 Charging vehicle electrical system battery

 

Preliminary work


  1. Follow the safety instructions for control unit programming ⇒ Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming‘
  2. Connect a battery charger that is suitable for lithium starter batteries with a current rating of at least 90 A (e.g. VAS 5908 – Battery charger 90A) to the jump-start terminals in the engine compartment.
  3. Position the driver’s key in the rear area of the left cupholder in the centre console between the holding struts (emergency start tray) in order to guarantee a permanent radio link between the vehicle and driver’s key
  4. Switch on the ignition.
  5. 9900 – PIWIS Tester 3 must be connected to the vehicle communication module (VCI) via the cable. Then connect the communication module to the vehicle and switch on the PIWIS Tester.
  6. On the PIWIS Tester start screen, call up the ‘Diagnostics‘ application. The vehicle type is then read out, the diagnostic application starts and the control unit selection screen is populated.

 

Re-programming instrument cluster


1. For specific information on control unit programming during this campaign, see the table below:

The basic procedure for control unit programming is described in the Workshop Manual ⇒ Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester.

Required PIWIS Tester software version: 38.750.025 (or higher)
Type of control unit programming: Control unit programming using the “Campaign” function in the Additional menu on the PIWIS Tester by entering a programming code.
Programming code: Cayenne (9YA and 9YB): Y5L2W

Panamera (971): H9W3B

Programming sequence: Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence.

The instrument cluster is re-programmed and then recoded automatically during the programming sequence.

Do not interrupt programming and coding.

 

Programming time (approx.): 60 minutes
Software version programmed during this campaign: Instrument cluster (Cayenne) 0907

Instrument cluster (Panamera): 0255

Following control unit programming, the software version can be read out of the instrument cluster in the ‘Extended identification’ menu using the PIWIS Tester.

Procedure in the event of abnormal termination of control unit programming: Repeat control unit programming by entering the programming code again.
Procedure in the event of error messages appearing during the programming sequence: ⇒ Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester – section on “Fault finding”‘.

 

Subsequent work


  1. Read out and erase all fault memories.

1.1 In the control unit selection screen (‘Overview‘ menu), press F7 to call up the ‘Additionalmenu‘.

1.2 Select the function “Read all fault memories and erase if required” and press F12 (“Next”) to confirm your selection

1.3 Once you have read out the fault memories, check the fault memory entries.

 

Information

If control units are found to have faults that are not caused by control unit programming, these must first be found and corrected. This work cannot be invoiced under the workshop campaign number.

1.4 Press F8 to delete fault memory entries..

1.5 Press F12 (“Yes”) in response to the question as to whether you really want to delete all fault memory entries. The faults stored in the fault memories of the various control units are deleted.

1.6 Switch off the ignition.

1.7 Disconnect the PIWIS Tester from the vehicle.

1.8 Switch off and disconnect the battery charger.

1.9 Enter the campaign in the Warranty and Maintenance booklet.

 

Information

The values for the Tire Pressure Monitoring (TPM) system may be lost during re-coding of the instrument cluster. If the Tire Pressure Monitoring (TPM) system is reset, the wheel electronics must be re-taught and adapted to the system.

Preconditions and procedure for teaching the wheel electronics units:

  • Vehicle is stationary for at least 5 minutes.
  • Select the type of tires fitted (type and size) in the TPM menu in the PCM. The message “No monitoring. System is learning from 25 km/h or 15 mph” then appears in the multi-function display.
  • Drive at a speed of more than 25 km/h (15 mph) – ideally without stopping – until the tire pressure values are displayed (learning time: less than 2 minutes)

The system learns the wheel electronics only while driving. Intermediate stops and deviations from the described teaching procedure can result in a much longer learning time.

Teaching can be performed during the test drive or later while the customer is driving. Please inform your customer about this if necessary.

 

Warranty processing

Scope 1: Re-programming instrument clusterPanamera (971)

Working time:

Includes: Connecting and disconnecting battery charger

Connecting and disconnecting PIWIS

Tester Reading out and erasing fault memory

73 TU

 

Invoicing: Damage Code AKB8 99 000, Repair Code 1

 

Scope 2: Re-programming instrument clusterCayenne (9YA and 9YB)

Working time:

Includes: Connecting and disconnecting battery charger

Connecting and disconnecting PIWIS

Tester Reading out and erasing fault memory

74 TU

 

Invoicing: Damage Code AKB8 99 000, Repair Code 1

 


URGENT SAFETY RECALL 

This is an important Safety Recall.

The remedy will be performed FREE OFCHARGE to you.

 

December 13, 2019

This notice applies to your vehicle:

 

IMPORTANT SAFETY RECALL

Certain 2017 – 2018 Model Year Porsche Panamera and
Certain 2019 – 2020 Cayenne Vehicles
Reprogramming Instrument Cluster

 

Dear Mr.

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that certain 2017-2018 Porsche Panamera and 2019-2020 Porsche Cayenne vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 135 “Light vehicle brake systems.”

 

You received this notice because our records indicate that you are the current owner of a vehicle affected by this recall.

 

What is the issue?

In the affected vehicles, the brake wear warning indicator is not continually illuminated in all instrument cluster display menu sub-levels. If the driver is not alerted when brake pads are worn out, the driver may lose control of the vehicle while attempting to brake, increasing the risk of crash.

 

What will Porsche do?

Porsche is conducting a safety recall to reprogram the instrument cluster to ensure the required display of worn brake pads in all menu sub-levels.

 

This is an important Safety Recall.

This recall will take approximately 90 minutes to complete and will be carried out at no expense to you.

 

What if you are not the owner or operator of this vehicle? 

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt of this notice.

If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.

 

Can we assist you further? 

Please be aware that if you require any assistance in making an appointment to have this recall performed, please call or write:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354 1-800-PORSCHE
customer.commitment@porsche.us

 

If you believe that the dealer or Porsche has failed or is unable to perform the remedy without charge or within a reasonable amount of time, you may file a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 {TTY: 1-800- 424-9153) or go to: https://www.safercar.gov.

 

We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.

 

Very truly yours,
Porsche Cars North America, Inc.

 


General Reimbursement Plan of Porsche Cars North America Inc.

Porsche Cars North America, Inc. (“PCNA”) submits the following general reimbursement plan in accordance with 49 U.S.C. S 80120(d) and 49 C.F.R S 573.6(c)(8)(i) to reimburse owners and purchasers for costs incurred for remedies in advance of PCNA’s notification of safety-related defects and noncompliance with Federal Motor Vehicle Safety Standards under subsection (b) or (c) of 49 U.S.C. S 301 18 (“the Plan”).

1. Reimbursement Period.

a. The beginning date for reimbursement shall be determined as follows:

(i) For a noncompliance with a Federal Motor Vehicle Safety Standard, the beginning date for reimbursement shall be the date of the first test or observation by either NHTSA or the manufacturer indicating that a noncompliance may exist.

(ii) For a safety-related defect that is determined to exist following the opening of an Engineering Analysis (EA) by NHTSA’s Office of Defects Investigation (ODI), the beginning date for reimbursement shall be the date the EA was opened, or one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R. S 573.6, whichever is earlier.

(iii) For a safety-related defect that is determined to exist in the absence of the opening of an EA, the beginning date for reimbursement shall be one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R S 578.6.

b. The ending date for reimbursement shall be ten (10) calendar days after the date on which PCNA mailed the last of its owner notifications pursuant to 49 C.F.R. Part 577.

c. PCNA may choose to extend the reimbursement periods for a particular recall in its discretion.

 

2. Reimbursement Conditions.

PCNA will reimburse owners and purchasers for pre-notification repair or replacement subject to the following conditions:

a. PCNA will not reimburse for costs incurred within the period during which a PCNA original or a PCNA issued extended warranty would have provided for a free repair without any payment by the consumer of the defect addressed by the recall unless (i) the customer submitted the vehicle to a franchised dealer or authorized representative of PCNA, who then denied warranty coverage or (ii) the repair made under warranty did not remedy the defect addressed by the recall. Any warranty covered by this subsection must be in writing.

b. PCNA will not reimburse owners or purchasers:

(i) If the pre-recall notification repair was not of the same type (repair, replacement or refund of purchase price) as the recall remedy;

(ii) If the pre-recall notification repair did not address the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance; or

(iii) If the pre-recall notification repair was not reasonably necessary to correct the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance.

However, nothing stated in subsection 2.b shall require that the pre-recall notification repair be identical to the recall remedy.

 

3. Amount of Reimbursement.

The amount of reimbursement shall be limited to out of pocket costs incurred by the owner of the vehicle at the time of the pre-recall notification repair as set forth below:

a. For parts, labor, and miscellaneous fees such as disposal of waste and taxes for the pre-recall notification repair;

b. Regardless of subsection 8.a., the reimbursed costs for labor shall be limited to the standard local labor rate at the time of the pre-recall notification repair charged by the nearest authorized Porsche dealership for such a repair.

c. Regardless of subsection 8.a., the reimbursed costs for parts shall be limited to PCNA’s retail price for authorized parts at the time of the pre-recall notification repair.

d. Any other costs, whether associated, consequential, or otherwise, will not be reimbursed.

 

4. Documentation Necessary to Obtain Reimbursement.

The following documentation must be submitted to obtain reimbursement:

a. Name and address of the claimant;

b. Documentation establishing vehicle ownership by the claimant at the time of the pre-recall notification repair;

c. Documentation establishing vehicle make, model, model year and Vehicle Identification Number (VIN);

d. PCNA’s recall number or NHTSA’s recall number;

e. A receipt, such as a dealership Repair Order, invoice, or payment information for the pre-recall notification repair.

(i) Such documentation should provide sufficient information to reflect that the pre-recall notification repair addressed the same defect or noncompliance that is to be addressed by the recall. If the documentation does not do that, additional documentation should be provided by the claimant to make such connection clear.

(ii) If reimbursement is sought for the replacement of a vehicle part, the receipt must identify the replaced part and state the total amount paid for the part that replaced the defective or noncompliant part.

f. If the pre-recall notification remedy was obtained at a time when the vehicle could have been repaired or replaced at no charge under PCNA’s original or extended warranty program, the claimant must provide documentation indicating that (a) an authorized Porsche dealer or repair facility refused to remedy the problem addressed by the recall under the warranty or (b) the repair obtained under warranty did not correct the problem addressed by the recall.

 

5. Where Reimbursement Documents are to be Submitted.

PCNA will not reimburse claimants who do not submit adequate documentation to PCNA at the following address:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354

 

6. Response to Request for Reimbursement.

a. PCNA will act upon a claim for reimbursement within sixty (60) days of its receipt. If PCNA denies the claim, PCNA will send a notice to the claimant within sixty (60) days of receipt of the claim, which will contain a clear, concise statement of the reasons for the denial.

b. If the claim for reimbursement was incomplete when originally submitted, PCNA will advise the claimant within sixty (60) days of receipt of the claim of the documentation that is needed and offer the claimant an opportunity in writing to resubmit the claim with complete documentation.

c. Any disputes over the denial in whole or in part of a claim for reimbursement shall be resolved between the claimant and PCNA. PCNA acknowledges NHTSA’s statement that it will not mediate or resolve any disputes regarding the eligibility for, or the amount of, reimbursement.

 

7. Form of Reimbursement.

If the claim is approved in whole or in part, reimbursement will be provided in the form of a check.

 

8. Non-application.

Reimbursement for a pre-recall notification remedy shall not be provided to an owner pursuant to this Plan if the vehicle was bought by the first purchaser more than 15 calendar years before notice was given by PCNA under 49 U.S.C. S 301 18(c) or an order was issued under 49 U.S.C. S 301 181b).

 

9. Recalls Concerning Labels.

PCNA will not reimburse owners or purchasers for recalls based solely on noncompliant or defective labels.

 

10. Reimbursement Plan Availability to the Public.

PCNA will make a copy of this Plan available to members of the public upon request.

 

 



4 Affected Products

Vehicles

MAKE MODEL YEAR
PORSCHE CAYENNE 2019-2020
PORSCHE PANAMERA 2017-2018

 


13 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V735-8237.PDF 211.258KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V735-2245.PDF 211.159KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V735-9328.PDF 211.35KB

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Remedy Instructions and TSB

RCRIT-19V735-1515.pdf 104.557KB

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Manufacturer Reimbursement Plan

RMRP-19V735-3091.pdf 4067.841KB

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Remedy Instructions and TSB

RCRIT-19V735-3098.pdf 144.556KB

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Remedy Instructions and TSB

RCRIT-19V735-0170.pdf 1258.913KB

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Recall Acknowledgement

RCAK-19V735-9326.pdf 286.961KB

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Manufacturer Notices(to Dealers,etc) – announcement to dealers_PPN

RCMN-19V735-2118.pdf 343.003KB

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Owner Notification Letter(Part 577)

RCONL-19V735-6851.pdf 97.588KB

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Part 577 Owner Notification Envelope

RONE-19V735-4841.pdf 38.276KB

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Non-Compliance Notice 573 Report

RCLRPT-19V735-1282.PDF 215.82KB

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V735-9391.PDF 211.456KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V735&docType=RCL

 


 

Reprogramming

For reprogramming and flashing Porsche vehicles without a factory diagnostic device, Porsche recommends the following devices:

Recommended Pass Thru Devices:

 

J2534 Device

AKB8 Stop Delivery - Re-Programming Instrument Cluster - 2017-2018 Porsche Panamera & 2019-2020 Cayenne | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
AKB8 Stop Delivery - Re-Programming Instrument Cluster - 2017-2018 Porsche Panamera & 2019-2020 Cayenne | small light RAP2 OEM J2534 Remote Reprogramming Tool
AKB8 Stop Delivery - Re-Programming Instrument Cluster - 2017-2018 Porsche Panamera & 2019-2020 Cayenne | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
AKB8 Stop Delivery - Re-Programming Instrument Cluster - 2017-2018 Porsche Panamera & 2019-2020 Cayenne | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
AKB8 Stop Delivery - Re-Programming Instrument Cluster - 2017-2018 Porsche Panamera & 2019-2020 Cayenne | small light Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
AKB8 Stop Delivery - Re-Programming Instrument Cluster - 2017-2018 Porsche Panamera & 2019-2020 Cayenne | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
AKB8 Stop Delivery - Re-Programming Instrument Cluster - 2017-2018 Porsche Panamera & 2019-2020 Cayenne | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
AKB8 Stop Delivery - Re-Programming Instrument Cluster - 2017-2018 Porsche Panamera & 2019-2020 Cayenne | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
GODIAG J2534

 

Porsche is not responsible for any content on these two external sites

 


Pass Thru - Check ECU

Pass Thru - ECU Check verifies the vehicle compliance with the latest air polution restrictions of the following organisations:

- Environmental Protection Agency (EPA)
- California Air Resources Board (CARB).

 

Pass Thru - Check ECU checks the Vehicle Identification Number (VIN) stored in the vehicles Digital Motor Electronic (ECU) against the PAG database.

Pass Thru - Check ECU is free of charge and does not require any login.

 

How to perform a Pass Thru - ECU Check:

  • Enter the Vehicle Identification Number (VIN).
  • In case of EPA offical enter the CVN ID.
  • In case of CARB offical enter the Cal ID.
  • Click the "CHECK ECU Version" button.

If the VIN is valid you see:

VIN IS VALID - User has the latest Update

 

How to find the VIN:

The VIN is labeled inside the windscreen at the bottom right side: see sample.

 

How to get the CVN ID / Cal ID:

CVN / Cal IDs can be retrieved with a generic scan tool device.

 

techinfo2.porsche.com

 


 

Bestseller No. 1
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
  • ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
  • J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
  • TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
  • J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
  • FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
Bestseller No. 2
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Vehicle Communication Interface,Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MK908 Pro II, MS908CV, MK908P and PC
  • 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
  • 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
  • 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
  • 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
  • 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
Bestseller No. 3
Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
  • Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Bestseller No. 4
Latest Version ECUs Programmer SM2Pro J2534VCI Read Write 67IN1 Dongle Suiatble for Efficient ECUs Programming Durable Diagnostic Tool Plastic ECUs Programmer Vehicle Repair Tool Engine Diagnostic
  • Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
  • The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
  • The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
  • With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
  • Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
Bestseller No. 5
OBDLink EX FORScan OBD Adapter
  • CUSTOM-DESIGNED FOR USE WITH FORSCAN and recommended by the FORScan Team
  • DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
  • ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
  • MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
  • ROCK-SOLID CONNECTION avoids data corruption and dropped packets
Bestseller No. 6
VXDIAG VCX Nano GDS2 and Tech2Win Diagnostic Tool Compatible for GM/OPEL with Global Diagnostic Programming System GDS & GDS2 Blue
  • 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
  • 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
  • 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●Supports Windows 7● CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
  • 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
  • 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.

Last update on 2024-05-17 / Affiliate links / Images from Amazon Product Advertising API

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