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February 20, 2019 NHTSA CAMPAIGN NUMBER: 19V115000
No Visual Warning of Brake Pad Wear/FMVSS 135
If the driver is not alerted when brake pads are worn out, the driver may lose control of the vehicle while attempting to brake, increasing the risk of crash.
NHTSA Campaign Number: 19V115
Manufacturer Porsche
Cars North America, Inc.
Components ELECTRICAL SYSTEM, SERVICE BRAKES
Potential Number of Units Affected 14,110
Summary
Porsche Cars North America, Inc. (Porsche) is recalling certain 2018 Panamera 4 Executive, Panamera 4S Sport Turismo, Panamera 4 Hybrid, Panamera 4 Hybrid Executive, Panamera 4 Hybrid Sport Turismo, Panamera Turbo Sport Turismo, Panamera Turbo S Hybrid Executive, Panamera Turbo S Hybrid, Panamera 4 Sport Turismo and Panamera Turbo S Hybrid Sport Turismo vehicles, 2017-2018 Panamera, Panamera 4, Panamera Turbo Executive, Panamera 4S, Panamera Turbo and Panamera 4S Executive vehicles and 2019 Cayenne S and Cayenne vehicles. The instrument cluster may not provide a visual warning when the brake pads are worn out. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 135, “Light vehicle brake systems.”
Remedy
Porsche will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began April 19, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is AKA1/AKA0.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Porsche has a Recall
AKA1 – Re-programming Instrument Cluster (Stop Delivery/Recall Campaign)
| Important: | CRITICAL WARNING – This campaign includes steps where control unit(s) in the vehicle will be programmed with the PIWIS Tester. The vehicle voltage must be maintained between 13.5 volts and 14.5 volts during this programming. Failure to maintain this voltage could result in damaged control unit(s). Damage caused by inadequate voltage during programming is not a warrantable defect. The technician must verify the actual vehicle voltage in the PIWIS Tester before starting the campaign and also document the actual voltage on the repair order. |
| Model Year: | As of 2017 |
| Vehicle Type: | Panamera (971) |
| Subject: | Instrument cluster |
| Information: | Due to an allocation error in the instrument cluster software, there is no link between the brake-pad wear indicator and general brake warning light on the affected vehicles.
As a result, only the yellow warning message “Brake pad worn”, which can be acknowledged, will be displayed in the multi-function display on the instrument cluster when a brake pad is worn. There is no additional continuous warning using the brake warning light. |
| Remedial Action: | Re-program the instrument cluster.
Information During the campaign, the instrument cluster is re-programmed and then coded automatically. It can take up to 90 minutes, as per the tester, but on average takes around 60 minutes. |
| Affected Vehicles: | Only the vehicles assigned to the campaign (see also PIWIS Vehicle information). This campaigns affects 14,011 vehicles in North America. |
Required tools
| Tools: |
|
IMPORTANT SAFETY RECALL
April 16, 2019
This notice applies to your vehicle:
Recall Number: 19V-115
| Subject: | Porsche Safety Recall AKAI – Re-programming instrument cluster — 2017 and 2018 Model Year Porsche Panamera and 2019 Cayenne Vehicles |
Dear Mr.
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that certain 2017 and 2018 Porsche Panamera and 2019 Model Year Porsche Cayenne vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 135, “Light vehicle brake systems.”. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Due to a software issue, the red brake warning lamp will not illuminate when the brakes are worn. If the driver is not alerted when brake pads are worn out, the driver may lose control of the vehicle while attempting to brake, increasing the risk of crash. |
| What will we do? | Porsche will remedy this issue by having dealers re-program the affected software, free of charge. |
| What should you do? | If the yellow “Brake pads worn” information message is illuminated in the multifunctional display, please bring your vehicle to your authorized Porsche dealer for immediate service. Otherwise, please make contact with your authorized Porsche dealership to schedule a remedy appointment, and to arrange in advance for a Porsche loaner vehicle should you require alternate transportation during the repair period. Re-programming is expected to take approximately one hour to complete. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter promptly via first-class mail to the lessee. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Reimbursement | This recall will be carried out at no expense to the customer. |
| Can we assist you further? | Please be aware that if, after we have notified you that replacement parts for your vehicle are available, you require any assistance in making an appointment to have this recall performed, please call or write:
Porsche |
If you still cannot obtain satisfaction, and your dealer or Porsche is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
or call the toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause you. However, we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Very truly yours,
PORSCHE CARS NORTH AMERICA, INC.
Glenn Garde
Vice President, After Sales
SEOCONTENT-START
Technical Information
Service
11/19 ENU AKA1 9
AKA1 – Re-programming Instrument Cluster (Stop Delivery/Recall Campaign)
Important: CRITICAL WARNING – This campaign includes steps where control unit(s) in the vehicle will be
programmed with the PIWIS Tester. The vehicle voltage must be maintained between 13.5 volts and 14.5
volts during this programming. Failure to maintain this voltage could result in damaged control unit(s).
Damage caused by inadequate voltage during programming is not a warrantable defect. The technician
must verify the actual vehicle voltage in the PIWIS Tester before starting the campaign and also document
the actual voltage on the repair order.
Model Year: As of 2017
Vehicle Type: Panamera (971)
Subject: Instrument cluster
Information: Due to an allocation error in the instrument cluster software, there is no link between the
brake-pad wear indicator and general brake warning light on the affected vehicles.
As a result, only the yellow warning message “Brake pad worn”, which can be acknowledged, will be
displayed in the multi-function display on the instrument cluster when a brake pad is worn. There is no
additional continuous warning using the brake warning light.
Remedial
Action:
Re-program the instrument cluster.
Information
During the campaign, the instrument cluster is re-programmed and then coded automatically.
It can take up to 90minutes, as per the tester, but on average takes around 60 minutes.
Affected
Vehicles:
Only the vehicles assigned to the campaign (see also PIWIS Vehicle information). This campaigns affects
14,011 vehicles in North America.
Required tools
Tools: • 9900 – PIWIS Tester 3 with PIWIS Tester software version 38.100.050 (or higher) installed.
• The user must be logged in to PPN and the tester must be online to complete this campaign.
• Battery Charger/Power Supply – Suitable for AGM Type batteries, recommended current rating of
70A fixed voltage 13.5V to 14.5V.
AfterSales Mar 8, 2019
Page 1 of 5
Service 9 AKA1 ENU 11/19
Technical Information
Preparatory work
Work Procedure: 1 Carry out general preliminary work for control unit programming as described in Workshop
Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS
Tester’.
Re-programming instrument cluster
NOTICE
Fault entry in the faultmemory and control unit programming aborted due to low-voltage.
• Increased current draw during diagnosis or control unit programming can cause a drop in voltage, which
can result in one ormore fault entries and the abnormal termination of the programming process.
Before starting control unit programming, connect a suitable battery charger with a current rating of at
least 90 A to the vehicle.
NOTICE
Control unit programming will be aborted if theWLAN connection is unstable.
• An unstableWiFi connection can interrupt communication between the PIWIS Tester and the vehicle
communicationmodule (VCI). As a result, control unit programming may be aborted.
During control unit programming, always connect the PIWIS Tester to the vehicle communicationmodule
(VCI) via the USB cable.
NOTICE
Control unit programming will be aborted if the driver’s key is not recognized
• If the driver’s key is not recognized in the vehicle, programming cannot be started or will be interrupted.
Place the driver’s key with the back facing down into the front left storage compartment in the center
console to guarantee a continuous radio link between the vehicle and the driver’s key.
Work Procedure: 1 Re-programthe instrument cluster.
The basic procedure for control unit programming is described in the Workshop Manual
Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the
PIWIS Tester’.
Information
The procedure described here is based on the PIWIS Tester 3 software version 38.100.050.
The PIWIS Tester instructions take precedence and in the event of a discrepancy, these are the
instructions that must be followed.
A discrepancy may arise with later software versions for example.
Mar 8, 2019
Page 2 of 5 AfterSales
Technical Information
Service
11/19 ENU AKA1 9
For specific information on control unit programming during this campaign, see table below.
Required PIWIS Tester software version: 38.100.050 (or higher)
Type of control unit programming: Control unit programming using the “Campaign”
function in the Additionalmenu on the PIWIS Tester
by entering a programming code.
Programming code: F4G2Z
Programming sequence: Read and follow the information and instructions
on the PIWIS Tester during the guided programming
sequence.
The instrument cluster is re-programmed and then
re-codedautomatically during the programming
sequence.
The display in the instrument cluster is switched off
during programming. The ignition is still active in the
background.
The display in the instrument cluster will be switched
on again automatically as soon as programming is
complete.
Switch the ignition off and then on again only
when prompted to do so by the PIWIS Tester
because otherwise, programming will be interrupted
and will then have to be started again.
Programming time (approx): 60minutes
Instrument cluster with
hardware version 9
and original software
version 0133 – 0140
0144
Instrument cluster with
hardware version 9
and original software
version 02XX
0218
Instrument cluster with
hardware version 11
and original software
version 0152 – 0156
0254
Instrument cluster with
hardware version 11
0311
Software version programmed during this
campaign:
AfterSales Mar 8, 2019
Page 3 of 5
Service 9 AKA1 ENU 11/19
Technical Information
and original software
version 0302 – 0309
Instrument cluster with
hardware version 11
and original software
version 04XX
0254
Procedure in the event of abnormal termination
of control unit programming:
• Switch ignition off and then on again.
• Read out and erase fault memories Workshop
Manual ‘9X00IN Basic instructions and procedure
for control unit programming using the PIWIS Tester –
section on “Subsequent work”‘.
• Repeat control unit programming by entering the
programming code again.
Procedure in the event of error messages
appearing during the programming
sequence:
Workshop Manual ‘9X00IN Basic instructions and
procedure for control unit programming using the
PIWIS Tester – section on “Fault finding”‘.
Concluding work
Information
The values for the Tire Pressure Monitoring (TPM) system may be lost during re-coding of the instrument
cluster.
If the Tire Pressure Monitoring (TPM) system is reset, the wheel electronics must be re-taught and
adapted to the system.
Preconditions and procedure for teaching the wheel electronics units:
• Vehicle is stationary for at least 5 minutes.
• Select the type of tires fitted (type and size) in the TPM menu in the instrument cluster. The message
“No monitoring. System is learning from 15 mph (25 km/h)” then appears in the multi-function
display.
• Drive at a speed of more than 15 mph (25 km/h) – ideally without stopping – until the tire pressure
values are displayed (learning time: less than 2 minutes).
The system learns the wheel electronics only while driving. Intermediate stops and deviations from the
described teaching procedure can result in a much longer learning time.
Teaching can be performed during the test drive or later while the customer is driving. Please inform your
customer about this if necessary.
Work Procedure: 1 Carry out general subsequent work for control unit programming as described under Workshop
Manual ‘9X00IN Basic instructions and procedure for control unit programming using the PIWIS
Tester’.
Mar 8, 2019
Page 4 of 5 AfterSales
Technical Information
Service
11/19 ENU AKA1 9
2 Enter the campaign in the Warranty and Maintenance booklet.
Warranty processing
Information
The specified working times were determined specifically for carrying out this campaign and include all
required preliminary and subsequent work.
The working times may differ from the working times published in the Labor Operation List in PIWIS.
Scope 1: Re-programming instrument cluster
Working time:
Re-programming instrument cluster
Includes: Connecting and disconnecting battery charger
Connecting and disconnecting PIWIS Tester
Reading out and erasing fault memories
Labor time: 56 TU
Damage Code AKA1 099 000 1
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2019 Porsche Cars North America, Inc.
AfterSales Mar 8, 2019
Page 5 of 5
SEOCONTENT-END
24 Affected Products
Vehicles
| PORSCHE | CAYENNE | 2019 |
| PORSCHE | CAYENNE S | 2019 |
| PORSCHE | PANAMERA | 2017-2018 |
| PORSCHE | PANAMERA 4 | 2017-2018 |
| PORSCHE | PANAMERA 4 EXECUTIVE | 2018 |
| PORSCHE | PANAMERA 4 HYBRID | 2018 |
| PORSCHE | PANAMERA 4 HYBRID EXECUTI | 2018 |
| PORSCHE | PANAMERA 4 HYBRID SPORT T | 2018 |
| PORSCHE | PANAMERA 4 SPORT TURISMO | 2018 |
| PORSCHE | PANAMERA 4S | 2017-2018 |
| PORSCHE | PANAMERA 4S EXECUTIVE | 2017-2018 |
| PORSCHE | PANAMERA 4S SPORT TURISMO | 2018 |
| PORSCHE | PANAMERA TURBO | 2017-2018 |
| PORSCHE | PANAMERA TURBO EXECUTIVE | 2017-2018 |
| PORSCHE | PANAMERA TURBO S HYBRID | 2018 |
| PORSCHE | PANAMERA TURBO S HYBRID E | 2018 |
| PORSCHE | PANAMERA TURBO S HYBRID S | 2018 |
| PORSCHE | PANAMERA TURBO SPORT TURI | 2018 |
8 Associated Documents
Remedy Instructions and TSB
RCRIT-19V115-5016.pdf 43.221KB
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ISSUED Owner Notification Letter(Part 577)- Spanish
RCONL-19V115-9454.pdf 1560.273KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V115-1942.pdf 1216.405KB
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Non-Compliance Notice 573 Report FMVSS 135
RCLRPT-19V115-7702.PDF 222.199KB
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Recall Acknowledgement
RCAK-19V115-8052.pdf 246.167KB
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Recall Quarterly Report #1, 2019-2
RCLQRT-19V115-5063.PDF 211.16KB
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Recall Quarterly Report #2, 2019-3
RCLQRT-19V115-3473.PDF 211.263KB
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Manufacturer Notices(to Dealers,etc) – AKA1 Stop Sale – Re-programming instrument cluster dated 2-15-19 through 7-3-19
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Latest Recalls Documents
Reprogramming
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