AKA1/AKA0 – No Visual Warning of Brake Pad Wear/FMVSS 135 – 2017-2018 Porsche Panamera & 2019 Cayenne

February 20, 2019 NHTSA CAMPAIGN NUMBER: 19V115000

No Visual Warning of Brake Pad Wear/FMVSS 135

If the driver is not alerted when brake pads are worn out, the driver may lose control of the vehicle while attempting to brake, increasing the risk of crash.

 

NHTSA Campaign Number: 19V115

Manufacturer Porsche Cars North America, Inc.

Components ELECTRICAL SYSTEM, SERVICE BRAKES

Potential Number of Units Affected 14,110

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2018 Panamera 4 Executive, Panamera 4S Sport Turismo, Panamera 4 Hybrid, Panamera 4 Hybrid Executive, Panamera 4 Hybrid Sport Turismo, Panamera Turbo Sport Turismo, Panamera Turbo S Hybrid Executive, Panamera Turbo S Hybrid, Panamera 4 Sport Turismo and Panamera Turbo S Hybrid Sport Turismo vehicles, 2017-2018 Panamera, Panamera 4, Panamera Turbo Executive, Panamera 4S, Panamera Turbo and Panamera 4S Executive vehicles and 2019 Cayenne S and Cayenne vehicles. The instrument cluster may not provide a visual warning when the brake pads are worn out. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 135, “Light vehicle brake systems.”

 

Remedy

Porsche will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began April 19, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is AKA1/AKA0.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall


AKA1 – Re-programming Instrument Cluster (Stop Delivery/Recall Campaign)

Important: CRITICAL WARNING – This campaign includes steps where control unit(s) in the vehicle will be programmed with the PIWIS Tester. The vehicle voltage must be maintained between 13.5 volts and 14.5 volts during this programming. Failure to maintain this voltage could result in damaged control unit(s). Damage caused by inadequate voltage during programming is not a warrantable defect. The technician must verify the actual vehicle voltage in the PIWIS Tester before starting the campaign and also document the actual voltage on the repair order.
Model Year: As of 2017
Vehicle Type: Panamera (971)
Subject: Instrument cluster
Information: Due to an allocation error in the instrument cluster software, there is no link between the brake-pad wear indicator and general brake warning light on the affected vehicles.

As a result, only the yellow warning message “Brake pad worn”, which can be acknowledged, will be displayed in the multi-function display on the instrument cluster when a brake pad is worn. There is no additional continuous warning using the brake warning light.

Remedial Action: Re-program the instrument cluster.

Information

During the campaign, the instrument cluster is re-programmed and then coded automatically.

It can take up to 90 minutes, as per the tester, but on average takes around 60 minutes.

Affected Vehicles: Only the vehicles assigned to the campaign (see also PIWIS Vehicle information). This campaigns affects 14,011 vehicles in North America.

 

Required tools

Tools:
  • 9900 – PIWIS Tester 3 with PIWIS Tester software version 38.100.050 (or higher) installed.
  • The user must be logged in to PPN and the tester must be online to complete this campaign.
  • Battery Charger/Power Supply – Suitable for AGM Type batteries, recommended current rating of 70A fixed voltage 13.5V to 14.5V.

IMPORTANT SAFETY RECALL

April 16, 2019

This notice applies to your vehicle:
Recall Number: 19V-115

Subject: Porsche Safety Recall AKAI – Re-programming instrument cluster — 2017 and 2018 Model Year Porsche Panamera and 2019 Cayenne Vehicles

 

Dear Mr.

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that certain 2017 and 2018 Porsche Panamera and 2019 Model Year Porsche Cayenne vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 135, “Light vehicle brake systems.”. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Due to a software issue, the red brake warning lamp will not illuminate when the brakes are worn. If the driver is not alerted when brake pads are worn out, the driver may lose control of the vehicle while attempting to brake, increasing the risk of crash.
What will we do? Porsche will remedy this issue by having dealers re-program the affected software, free of charge.
What should you do? If the yellow “Brake pads worn” information message is illuminated in the multifunctional display, please bring your vehicle to your authorized Porsche dealer for immediate service. Otherwise, please make contact with your authorized Porsche dealership to schedule a remedy appointment, and to arrange in advance for a Porsche loaner vehicle should you require alternate transportation during the repair period. Re-programming is expected to take approximately one hour to complete.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter promptly via first-class mail to the lessee. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Reimbursement This recall will be carried out at no expense to the customer.
Can we assist you further? Please be aware that if, after we have notified you that replacement parts for your vehicle are available, you require any assistance in making an appointment to have this recall performed, please call or write:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354
1-800-PORSCHE

If you still cannot obtain satisfaction, and your dealer or Porsche is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590

or call the toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.

We apologize for any inconvenience this matter may cause you. However, we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Very truly yours,

PORSCHE CARS NORTH AMERICA, INC.

Glenn Garde
Vice President, After Sales


24 Affected Products

Vehicles

MAKE MODEL YEAR
PORSCHE CAYENNE 2019
PORSCHE CAYENNE S 2019
PORSCHE PANAMERA 2017-2018
PORSCHE PANAMERA 4 2017-2018
PORSCHE PANAMERA 4 EXECUTIVE 2018
PORSCHE PANAMERA 4 HYBRID 2018
PORSCHE PANAMERA 4 HYBRID EXECUTI 2018
PORSCHE PANAMERA 4 HYBRID SPORT T 2018
PORSCHE PANAMERA 4 SPORT TURISMO 2018
PORSCHE PANAMERA 4S 2017-2018
PORSCHE PANAMERA 4S EXECUTIVE 2017-2018
PORSCHE PANAMERA 4S SPORT TURISMO 2018
PORSCHE PANAMERA TURBO 2017-2018
PORSCHE PANAMERA TURBO EXECUTIVE 2017-2018
PORSCHE PANAMERA TURBO S HYBRID 2018
PORSCHE PANAMERA TURBO S HYBRID E 2018
PORSCHE PANAMERA TURBO S HYBRID S 2018
PORSCHE PANAMERA TURBO SPORT TURI 2018

5 Associated Documents

Remedy Instructions and TSB

RCRIT-19V115-5016.pdf 43.221KB

Download (PDF, 42KB)


Non-Compliance Notice 573 Report FMVSS 135

RCLRPT-19V115-7702.PDF 222.199KB

Download (PDF, 217KB)


Recall Acknowledgement

RCAK-19V115-8052.pdf 246.167KB

Download (PDF, 240KB)


ISSUED Owner Notification Letter(Part 577)- Spanish

RCONL-19V115-9454.pdf 1560.273KB

Download (PDF, 1.49MB)


ISSUED Owner Notification Letter(Part 577)

RCONL-19V115-1942.pdf 1216.405KB

Download (PDF, 1.16MB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V115&docType=RCL


 

For reprogramming and flashing Porsche vehicles without a factory diagnostic device, Porsche recommends the following devices:

Recommended Pass Thru Devices:

J2534 Device

CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool

Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Drew Tech CarDaq-M 2 SAE J2534-1/2 Reflash Reprogramming Tool OEM Diagnostics
VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Autel (AULMF2534) MaxiFlash Pro
Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool

 

Porsche is not responsible for any content on these two external sites

Pass Thru – Check ECU

Pass Thru – ECU Check verifies the vehicle compliance with the latest air polution restrictions of the following organisations:

Environmental Protection Agency (EPA)
California Air Resources Board (CARB).

Pass Thru – Check ECU checks the Vehicle Identification Number (VIN) stored in the vehicles Digital Motor Electronic (ECU) against the PAG database.

Pass Thru – Check ECU is free of charge and does not require any login.

How to perform a Pass Thru – ECU Check:

  • Enter the Vehicle Identification Number (VIN).
  • In case of EPA offical enter the CVN ID.
  • In case of CARB offical enter the Cal ID.
  • Click the “CHECK ECU Version” button.

If the VIN is valid you see:

VIN IS VALID – User has the latest Update

How to find the VIN:

The VIN is labeled inside the windscreen at the bottom right side: see sample.

How to get the CVN ID / Cal ID:

CVN / Cal IDs can be retrieved with a generic scan tool device.

techinfo2.porsche.com

 

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Last update on 2019-07-15 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-07-15 / Affiliate links / Images from Amazon Product Advertising API

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