Porsche

Porsche Recalls, Repair & Diagnostic Tips
Menu
  • Recalls
    • Aston Martin Recalls
    • BMW Recalls
    • Bugatti Recalls
    • Chrysler Dodge Fiat Jeep Ram Alpha Romeo Recalls
    • Ferrari Recalls
    • Ford Recalls
    • GM Recalls
    • Acura & Honda Recalls
    • Hyundai Recalls
    • Isuzu Recalls
    • Jaguar & Land Rover Recalls
    • Kia Recalls
    • Lamborghini Recalls
    • Maserati Recalls
    • Mazda Recalls
    • Mercedes-Benz Recalls
    • Mitsubishi Recalls
    • Infiniti & Nissan Recalls
    • Porsche Recalls
    • Subaru Recalls
    • Suzuki Recalls
    • Tesla Recalls
    • Toyota Lexus & Scion Recalls
    • Volvo Recalls
    • VW Audi Recalls
  • Diagnostic Tips
    • Ford Diagnostic Tips
    • GM Diagnostic Tips
    • Mazda Diagnostic Tips
    • Subaru Diagnostic Tips
  • Repair Tips
    • Ford Repair Tips
    • GM Repair Tips
    • Mazda Repair Tips
    • Subaru Repair Tips
  • Links
  • E-Books
  • Store
  • oemdtc
    • Aston Martin
    • BMW
    • Bugatti
    • Chrysler Dodge Fiat Jeep Ram Alpha Romeo
    • Ferrari
    • Ford
    • GM
    • Acura & Honda
    • Hyundai
    • Isuzu
    • Jaguar & Land Rover
    • Kia
    • Lamborghini
    • Maserati
    • Mazda
    • Mercedes-Benz
    • Mitsubishi
    • Infiniti & Nissan
    • Porsche
    • Subaru
    • Suzuki
    • Tesla
    • Toyota Lexus & Scion
    • Volvo
    • VW-Audi

Amazon Sells Car & Truck Parts Search by Part Number

Buy Car & Truck Parts on Amazon
Home
Recalls
ALA4 Stop Sale / Stop Delivery – Replacing Fuel Supply Line – 2019-2020 Porsche Cayenne & 2020 Cayenne Turbo & Turbo S Hybrid
Recalls

ALA4 Stop Sale / Stop Delivery – Replacing Fuel Supply Line – 2019-2020 Porsche Cayenne & 2020 Cayenne Turbo & Turbo S Hybrid

oemdtc May 21, 2020 No Comments

May 13, 2020 NHTSA CAMPAIGN NUMBER: 20V270000

Fuel Line Quick Connector May Leak

A fuel leak in the presence of an ignition source can increase the risk of a fire.

 

NHTSA Campaign Number: 20V270

Manufacturer Porsche Cars North America, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 2,178

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2019-2020 Cayenne and 2020 Cayenne Turbo and Turbo S Hybrid vehicles. The fuel line quick connector located in the engine compartment may leak.

 

Remedy

Porsche will notify owners, and dealers will replace the fuel line and quick connector, free of charge. The recall is expected to begin July 10, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is ALA4.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall


ALA4 – Replacing the Fuel Supply Line in the Engine Compartment (Delivery Stop / Recall Campaign)

Vehicle Type: Cayenne Turbo (9YA) / Cayenne Turbo Coupé (9YB) / Cayenne Turbo S E-Hybrid Coupé (9YB)
Model Year: As of 2019 up to 2020
Subject: Fuel supply line in the engine compartment
Information: Due to a weakness in the quick connector component on the fuel supply line, the leak-tightness of the quick connector may not be guaranteed at very high engine compartment temperatures on affected vehicles.


As a result, fuel may leak from the quick connector on the fuel supply line, which can be perceived as an odor.

Remedial Action: Replace fuel supply line in the engine compartment.
Affected Vehicles: Only vehicles assigned to the campaign (see also PCSS Vehicle Information). This campaign 2,178 vehicles in North America.

Installation Position:

Installation location of fuel supply line

 

Parts required

  • Use the following section for processing Stop Delivery/ blocked vehicles (invoicing: Scope 1):
Parts Info: Designation
– Use
Qty.
PAB13398600 ⇒ Fuel supply line 1 ea.

 

  • Use the following section for processing vehicles that have already been delivered to customers (invoicing: Scope 2):

Part Info:

Part No. Designation – Use Qty.
00004391199 ⇒ Fuel supply line 1 ea.

 

Required tools

  • Suitable pliers for spring band clamps (locally available tool)

 

Preparatory work

WARNING

Flammable or explosive materials

  • Danger of fire or explosion

⇒ Avoid contact with hot parts or sources of ignition.

⇒ Use suction to remove ignitable vapors.

⇒ Attach warning sign in a clearly visible position.

 

WARNING

Toxic substances

  • Danger of poisoning or suffocation • Danger of burns to the eyes and skin  Ventilate the work area well.

⇒ Never ingest or inhale.

⇒ Read specific information on the Hazard Sheet.

⇒ Wear personal protective gear.

⇒ Do not smoke, eat or drink in the work area.


Technical Information
Service
80/20 ENU ALA4 2

1 Set up a warning sign “No naked flames, fire,
open ignition sources or smoking” in a clearly
visible position in the work area or on the vehicle
 Example of a warning sign.
2 Relieve fuel pressure in the system.
2.1 Pull out fuse for fuel pump.
Information
The position of the fuse for the fuel pump is
specified in the current wiring diagram in the
PCSS Porsche Central Service System.
PCSS Porsche Central Service System  Information media  All media  Wiring diagrams
AfterSales Jun 11, 2020
Page 3 of 6
Service 2 ALA4 ENU 80/20
Technical Information
2.2 Start the engine and wait until it cuts out.
2.3 Disconnect ground strap on the battery.
2.4 Re-insert previously removed fuse for fuel pump.
3 Have suitable aids ready for collecting emerging fuel.
4 Have suitable stoppers ready for closing off the line connections.
5 Remove engine cover (design cover)  Workshop Manual ‘108319 Removing and installing engine
cover (design cover) (V8 biturbo)’.
Replace fuel supply line in the engine compartment
Work Procedure:
Removing fuel supply line
1 Remove fuel supply line  Removing fuel supply line
-1-.
1.1 Press release buttons  Removing fuel
supply line -arrow A- and then briefly press
quick connector  Removing fuel supply
line -2- towards the fuel connection piece to
release the quick connector. Then pull the
quick connector from the fuel connection
piece  Removing fuel supply line -arrow B-.
1.2 Collect escaping fuel.
1.3 Loosen spring band clamp Removing fuel
supply line -3- at the fuel line connection
using suitable pliers and then detach the fuel line.
Information
During installation, please observe the installation marking on the fuel line and on the steel line.
Jun 11, 2020
Page 4 of 6 AfterSales
Technical Information
Service
80/20 ENU ALA4 2
Installing fuel supply line
2 Install a new fuel supply line  Installing fuel supply
line -1-.
2.1 Install fuel supply line using spring band
clamp  Installing fuel supply line -3- (
Installing fuel supply line -arrow A-).
2.2 Push quick connector  Installing fuel supply
line -2- onto fuel adapter  Installing fuel
supply line -arrow B- until it engages securely
with an audible click.
Concluding work
Work Procedure: 1 Connect ground strap to the battery  Workshop Manual ‘2X00IN Work instructions after disconnecting
the battery’.
2 Start the engine briefly and check the fuel system for leaks.
3 Install engine cover (design cover)  Workshop Manual ‘108319 Removing and installing engine
cover (design cover) (V8 biturbo)’.
4 Enter the campaign in the Warranty and Maintenance booklet (only for vehicles that have already
been delivered).
Warranty processing
Scope 1: • Only valid for vehicles in the Stop Delivery Campaign
Working time:
Replacing fuel supply line in the engine compartment
Includes: Relieving fuel pressure in fuel system
Disconnecting and connecting ground strap on the battery
Removing and installing engine cover (design cover)
Checking fuel system for leaks
Carrying out work instruction after disconnecting the
battery
Labor time: 31 TU
Parts required:
PAB13398600 Fuel supply line 1 ea.
AfterSales Jun 11, 2020
Page 5 of 6
 Damage Code ALA4 099 000 2
Service 2 ALA4 ENU 80/20
Technical Information
Scope 2: • Only valid for vehicles that have already been delivered
Working time:
Replacing fuel supply line in the engine compartment
Includes: Relieving fuel pressure in fuel system
Disconnecting and connecting ground strap on the battery
Removing and installing engine cover (design cover)
Checking fuel system for leaks
Carrying out work instruction after disconnecting the
battery
Labor time: 47 TU
Parts required:
00004391199 Fuel supply line 1 ea.
 Damage Code ALA4 099 000 2
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2020 Porsche Cars North America, Inc.
Jun 11, 2020
Page 6 of 6 AfterSales

 


ALA4 Stop Delivery/Recall – Replacing fuel supply line in engine compartment

Version 1

IMPORTANT REMINDER

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.

DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

 

Overview

On some of the a ected vehicles, the fuel line quick connector may not have met the design speci cation, potentially resulting in a fuel leak under certain conditions. A fuel leak, in the presence of an ignition source, can increase the risk of a re.

To prevent this, the fuel supply line in the engine compartment must be replaced.

Please arrange for this measure to be carried out on the a ected vehicles immediately as soon as the required parts are available.

 

Parts Situation

NOTE: Initial parts allocation for dealer inventory and urgent customer requests is being processed and shipped by Parts Distribution Centers and should arrive by next week or sooner.

Additional parts to remedy remaining a ected vehicles will be available in the near future. Please do not attempt to order additional parts at this time.

 

Model type

Cayenne Turbo (9YA)
Cayenne Turbo S E-Hybrid (9YA)
Cayenne Turbo Coupé (9YB)
Cayenne Turbo S E-Hybrid Coupé (9YB)

Model year from 2019 to 2020
Number 2,178

Important information for dealing with blocked vehicles and vehicles that have already been delivered to customers:

  • Blocked vehicles: For processing blocked vehicles or escalated customer cases, please use the fuel supply line with Part No.: PAB13398600.

Use campaign scope 1 for warranty processing.

  • Vehicles that have already been delivered to customers: For processing vehicles that have already been delivered to customers, please use the fuel supply line with Part No.: 00004391199. This should be available from week 30/2020. Use campaign scope 2 for warranty processing.

 

Parts required

  • For blocked vehicles
Part No. Designation Quantity/vehicle Parts return*
PAB13398600 Fuel supply line 1 ea. No
  • The parts must be stored until such a time as the related warranty or campaign claim has been credited. If a barcode isgenerated with the credit note, the a ected part must be sent to Porsche AG as usual. If no barcode is generated with the credit note, the part can go directly into the genuine remanufactured parts process or be scrapped.

 

Parts required

For vehicles that have already been delivered to customers

Part No. Designation Quantity/vehicle Parts return*
00004391199 Fuel supply line 1 ea. No
  • The parts must be stored until such a time as the related warranty or campaign claim has been credited. If a barcode isgenerated with the credit note, the a ected part must be sent to Porsche AG as usual. If no barcode is generated with the credit note, the part can go directly into the genuine remanufactured parts process or be scrapped.

 

Warranty processing

Scope 1: Only valid for vehicles a ected by the Stop Sale Campaign

Damage code ALA4 99 000
Repair code 2
Working time 31 TU

Scope 2:

 Damage code ALA4 99 000
Repair code 2
Working time 47 TU

Please enter the campaign that was carried out for vehicles that have already been delivered in the Warranty and Maintenance booklet.

 

Further information

Work instruction TI No. 80/20, Group 2, Service, ALA4
Vehicle list and allocation See PCSS or attached VIN list for reference
Technical Information* See PCSS or attached TI for reference

 


URGENT SAFETY RECALL

This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.

 

July 10, 2020

This notice applies to your vehicle:

 

Dear Mr.

Certain 2019 – 2020 Model Year Porsche Cayenne Turbo,
Cayenne Turbo Coupe and Cayenne Turbo S Hybrid Coupe Vehicles
Fuel Line Quick Connector may leak
NHTSA ID 20V-270

 

What should you do?

Please wait for our follow up letter to bring your vehicle in for a remedy. In the meantime, if you smell fuel odor, please immediately contact any authorized Porsche dealer to schedule an appointment and park outdoors until the remedy is performed.

To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa

If you require further assistance, you may contact us at 1-800-PORSCHE or email [email protected]

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect that relates to motor vehicle safety exists in certain 2019-2020 Porsche Cayenne vehicles.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner of a vehicle af- fected by this action.

 

What is the issue?

On some of the affected vehicles, the fuel line quick connector may not have met the design specification, potentially resulting in a fuel leak under certain conditions. A fuel leak, in the presence of an ignition source, can increase the risk of a fire.

 

What will Porsche do?

The fuel line, including quick connector will be replaced with a replacement part on all potentially affected vehicles. These repairs will be covered free of charge. At a future date, once all parts are available in a sufficient quantity, Porsche will send an additional letter asking that you contact your authorized Porsche dealer for completion of this recall.

 

What if you are not the owner or operator of this vehicle?

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt.

 

If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.

 

If you believe that the dealer or Porsche has failed or is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to: http://www.safercar.gov.

 

We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.

 

Very truly yours,

Porsche Cars North America, Inc.

 


RETIRADA DEL MERCADO POR MOTIVOS DE SEGURIDAD UR- GENTE

Esta es una retirada del mercado por motivos de seguridad impor- tante. La reparación se realizará DE MANERA GRATUITA

 

10 de Julio 2020

Este aviso se aplica a su vehículo:

 

Ciertos vehículos Porsche Cayenne Turbo,
Cayenne Turbo Coupe y Cayenne Turbo S Hybrid Coupe modelo del año 2019 y 2020
El conector rápido de la línea de combustible puede tener fugas
NHTSA ID 20V-270

 

Estimado(a): Mr.

 

¿Qué debería hacer usted?

Espere recibir nuestra carta de seguimiento para llevar a reparar su vehículo. Mientras tanto, si siente olor a combustible, póngase en contacto inmediatamente con cualquier concesionario autorizado de Porsche para concertar una cita y estacione al aire libre hasta que se realice la reparación.

 

Para encontrar su concesionario autorizado de Porsche más cercano, visite: www.porsche.com/usa

 

Si necesita más ayuda, puede contactarnos al 1-800-PORSCHE o por correo electrónico a customer. [email protected]

Se le envía este aviso de conformidad con los requisitos de la Ley Nacional de Seguridad del Tráfico y de Vehículos de Motor (National Traffic and Motor Vehicle Safety Act). Porsche ha decidido que existe un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Porsche Cayenne modelo 2019-2020.

 

Recibió este aviso porque nuestros registros, que se basan principalmente en información estatal sobre registro y titularidad, indican que usted es el propietario actual de un vehículo afectado por esta acción.

 

¿Cuál es el problema?

En algunos de los vehículos afectados, es posible que el conector rápido de la línea de combustible no haya cumplido la especificación de diseño, lo que podría dar lugar a una fuga de combustible en determinadas condiciones.

 

¿Qué hará Porsche?

La línea de combustible, incluido el conector rápido, se reemplazarán por una pieza de repuesto en todos los vehículos potencialmente afectados. Estas reparaciones se harán de forma gratuita. En una fecha futura, una vez que todas las piezas estén disponibles en cantidad suficiente, Porsche enviará una carta adicional pidiéndole que se ponga en contacto con su concesionario Porsche autorizado para realizar esta retirada.

 

¿Qué pasa si usted no es el propietario u operador de este vehículo? 

Si usted es el arrendador y dueño registrado del vehículo que se identifica en esta medida, se le exige por ley que reenvíe esta carta de inmediato al arrendatario por medio del servicio de correo de primera clase en un plazo de diez (10) días a partir de su recepción.

Si ha cambiado de dirección o ha vendido el vehículo, complete la Tarjeta de respuesta del propietario prepagada que se adjunta y envíenosla por correo de manera que podamos actualizar nuestros registros.

 

Si considera que el concesionario o Porsche no ha podido solucionar el defecto sin cargo o en un plazo razonable, puede presentar una queja ante el administrador de National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590, llamar sin cargo a la Línea Directa de Seguridad Vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar: http://www.safercar.gov.

 

Lamentamos cualquier inconveniente que este asunto haya podido ocasionarle. Tomaremos estas medidas para ayudar a garantizar su seguridad y continua satisfacción con su vehículo.

 

Atentamente,

Porsche Cars North America, Inc.

 


ALA4 Stop Delivery – Replacing fuel supply line

 

IMPORTANT REMINDER

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR

 

INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.

DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY.

DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

 

Vehicle blocking

Vehicles must not be delivered to customers until the required remedial measure has been carried out.

Therefore, please carry out following Stop Delivery, immediately.

 

Overview

On the affected vehicles, the quick connector of the fuel supply line may potentially loosen at very high temperatures in the engine compartment, which can lead to fuel leakage.

Model type Cayenne Turbo (9YA)

Cayenne Turbo S E-Hybrid (9YA)

Cayenne Turbo Coupé (9YB)

Model year 2019-2020
Number of affected vehicles 337

 

Vehicle usage

The vehicles may only be driven for loading and unloading purposes in the transport chain.

Further use is not permitted. Test drives are to be omitted.

 

Remedial measure

Will be communicated with availability of optimized parts (expected in late July 2020)

Should vehicles have already been delivered to customers in the meantime today, contrary to expectations, please report them to [email protected]porsche.us

The further procedure for these vehicles will be communicated at a later point of time.


General Reimbursement Plan of Porsche Cars North America Inc.

Porsche Cars North America, Inc. (“PCNA”) submits the following general reimbursement plan in accordance with 49 U.S.C. S 80120(d) and 49 C.F.R S 573.6(c)(8)(i) to reimburse owners and purchasers for costs incurred for remedies in advance of PCNA’s notification of safety-related defects and noncompliance with Federal Motor Vehicle Safety Standards under subsection (b) or (c) of 49 U.S.C. S 301 18 (“the Plan”).

1. Reimbursement Period.

a. The beginning date for reimbursement shall be determined as follows:

(i) For a noncompliance with a Federal Motor Vehicle Safety Standard, the beginning date for reimbursement shall be the date of the first test or observation by either NHTSA or the manufacturer indicating that a noncompliance may exist.

(ii) For a safety-related defect that is determined to exist following the opening of an Engineering Analysis (EA) by NHTSA’s Office of Defects Investigation (ODI), the beginning date for reimbursement shall be the date the EA was opened, or one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R. S 573.6, whichever is earlier.

(iii) For a safety-related defect that is determined to exist in the absence of the opening of an EA, the beginning date for reimbursement shall be one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R S 578.6.

b. The ending date for reimbursement shall be ten (10) calendar days after the date on which PCNA mailed the last of its owner notifications pursuant to 49 C.F.R. Part 577.

c. PCNA may choose to extend the reimbursement periods for a particular recall in its discretion.

 

2. Reimbursement Conditions.

PCNA will reimburse owners and purchasers for pre-notification repair or replacement subject to the following conditions:

a. PCNA will not reimburse for costs incurred within the period during which a PCNA original or a PCNA issued extended warranty would have provided for a free repair without any payment by the consumer of the defect addressed by the recall unless (i) the customer submitted the vehicle to a franchised dealer or authorized representative of PCNA, who then denied warranty coverage or (ii) the repair made under warranty did not remedy the defect addressed by the recall. Any warranty covered by this subsection must be in writing.

b. PCNA will not reimburse owners or purchasers:

(i) If the pre-recall notification repair was not of the same type (repair, replacement or refund of purchase price) as the recall remedy;

(ii) If the pre-recall notification repair did not address the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance; or

(iii) If the pre-recall notification repair was not reasonably necessary to correct the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance.

However, nothing stated in subsection 2.b shall require that the pre-recall notification repair be identical to the recall remedy.

 

3. Amount of Reimbursement.

The amount of reimbursement shall be limited to out of pocket costs incurred by the owner of the vehicle at the time of the pre-recall notification repair as set forth below:

a. For parts, labor, and miscellaneous fees such as disposal of waste and taxes for the pre-recall notification repair;

b. Regardless of subsection 8.a., the reimbursed costs for labor shall be limited to the standard local labor rate at the time of the pre-recall notification repair charged by the nearest authorized Porsche dealership for such a repair.

c. Regardless of subsection 8.a., the reimbursed costs for parts shall be limited to PCNA’s retail price for authorized parts at the time of the pre-recall notification repair.

d. Any other costs, whether associated, consequential, or otherwise, will not be reimbursed.

 

4. Documentation Necessary to Obtain Reimbursement.

The following documentation must be submitted to obtain reimbursement:

a. Name and address of the claimant;

b. Documentation establishing vehicle ownership by the claimant at the time of the pre-recall notification repair;

c. Documentation establishing vehicle make, model, model year and Vehicle Identification Number (VIN);

d. PCNA’s recall number or NHTSA’s recall number;

e. A receipt, such as a dealership Repair Order, invoice, or payment information for the pre-recall notification repair.

(i) Such documentation should provide sufficient information to reflect that the pre-recall notification repair addressed the same defect or noncompliance that is to be addressed by the recall. If the documentation does not do that, additional documentation should be provided by the claimant to make such connection clear.

(ii) If reimbursement is sought for the replacement of a vehicle part, the receipt must identify the replaced part and state the total amount paid for the part that replaced the defective or noncompliant part.

f. If the pre-recall notification remedy was obtained at a time when the vehicle could have been repaired or replaced at no charge under PCNA’s original or extended warranty program, the claimant must provide documentation indicating that (a) an authorized Porsche dealer or repair facility refused to remedy the problem addressed by the recall under the warranty or (b) the repair obtained under warranty did not correct the problem addressed by the recall.

 

5. Where Reimbursement Documents are to be Submitted.

PCNA will not reimburse claimants who do not submit adequate documentation to PCNA at the following address:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354

 

6. Response to Request for Reimbursement.

a. PCNA will act upon a claim for reimbursement within sixty (60) days of its receipt. If PCNA denies the claim, PCNA will send a notice to the claimant within sixty (60) days of receipt of the claim, which will contain a clear, concise statement of the reasons for the denial.

b. If the claim for reimbursement was incomplete when originally submitted, PCNA will advise the claimant within sixty (60) days of receipt of the claim of the documentation that is needed and offer the claimant an opportunity in writing to resubmit the claim with complete documentation.

c. Any disputes over the denial in whole or in part of a claim for reimbursement shall be resolved between the claimant and PCNA. PCNA acknowledges NHTSA’s statement that it will not mediate or resolve any disputes regarding the eligibility for, or the amount of, reimbursement.

 

7. Form of Reimbursement.

If the claim is approved in whole or in part, reimbursement will be provided in the form of a check.

 

8. Non-application.

Reimbursement for a pre-recall notification remedy shall not be provided to an owner pursuant to this Plan if the vehicle was bought by the first purchaser more than 15 calendar years before notice was given by PCNA under 49 U.S.C. S 301 18(c) or an order was issued under 49 U.S.C. S 301 181b).

 

9. Recalls Concerning Labels.

PCNA will not reimburse owners or purchasers for recalls based solely on noncompliant or defective labels.

 

10. Reimbursement Plan Availability to the Public.

PCNA will make a copy of this Plan available to members of the public upon request.


3 Affected Products

Vehicles

MAKE MODEL YEAR
PORSCHE CAYENNE 2019-2020
PORSCHE CAYENNE HYBRID 2020

10 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-20V270-4693.PDF 217.632KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [212.53 KB]


Part 577 Owner Notification Envelope

RONE-20V270-0492.pdf 139.753KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [136.48 KB]


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V270-9509.pdf 52.484KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [51.25 KB]


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V270-5071.pdf 45.665KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [44.59 KB]


Manufacturer Notices(to Dealers,etc)

RCMN-20V270-6352.pdf 126.828KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [123.86 KB]


Defect Notice 573 Report

RCLRPT-20V270-6596.PDF 216.538KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [211.46 KB]


Manufacturer Reimbursement Plan

RMRP-20V270-2180.pdf 4067.841KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [3.88 MB]


Recall Acknowledgement

RCAK-20V270-1637.pdf 291.643KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [238.45 KB]


Manufacturer Notices(to Dealers,etc)

RCMN-20V270-8794.pdf 115.047KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [112.35 KB]


Remedy Instructions and TSB

RCRIT-20V270-5983.pdf 349.515KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [341.32 KB]


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V270&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above


 

SaleBestseller No. 1
TriboTEX Nano Oil Additive Car Engine Treatment: Add to Engine Lube - Makes High Mileage Cars Like New with a Synthetic Material (Treats One Regular Car, Truck, Tractor or Small Diesel)
TriboTEX Nano Oil Additive Car Engine Treatment: Add to Engine Lube - Makes High Mileage Cars Like New with a Synthetic Material (Treats One Regular Car, Truck, Tractor or Small Diesel)
  • GROUNDBREAKING: Made in the USA – TriboTEX is a revolutionary engine oil additive. It contains synthetic nanoparticles developed with funding from the U.S. Department of Energy, NASA, & the National Science Foundation.
  • QUIETER & SMOOTHER PERFORMANCE: Reverses wear in bearings by building a diamond-like carbon coating.
  • UNIVERSAL: Compatible with all types of motor oil and can be used in gas or diesel engines. Use for both old and new cars. It is an excellent engine booster.
  • EFFICIENT: Our masterfully engineered engine treatment improves fuel consumption and reduces engine noise. It is time to improve your engine and take your driving experience to a new level.
  • GUARANTEED QUALITY: We know you will be delighted with this ground-breaking technology. Our treatment comes with a 100% satisfaction guarantee.
$109.77
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 2
Hutdkte 692298 Air Cleaner Cover + 795259 Air Filter Cleaner Primer Base for Most 122000 124000 Model Engines with 790849 699056 Spring Tune Up Kit
Hutdkte 692298 Air Cleaner Cover + 795259 Air Filter Cleaner Primer Base for Most 122000 124000 Model Engines with 790849 699056 Spring Tune Up Kit
  • Air Cleaner Cover 692298, 281340, 281288, 281069, 280937..
  • Air Cleaner Primer Base 795259, 792040, 691753, 224815, 496116.
  • Fits for Most 122000 124000 Model ,Quantum 6HP and Vertical 5HP 6.75HP Engine
  • Fits for 127700 128700 129700 120H00 121H00 122H00 122T00 123K00 124K00 125H00 126K00 127H00 129H00 12F800 12G800 12H800 12J800 12L800 12M900 12Q800 12Y800 12A800 12C700 12D800 12E800 12M800 12S800 12T800 1133 0647 series engine .
  • Package include:1 792040 Air Cleaner Primer Base , 1 Primer Bulb,1 Screw, 1 281288 Air Cleaner Cover ,1 Air Filter, 1 Spark Plug, 1 790849 Air Vane Spring, 1 699056 Governor Spring .
$19.99
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 3
Honda EU2200 Generator Maintenance Oil Change Tune Up Kit Includes Oil, Air Filter, and Spark Plug
Honda EU2200 Generator Maintenance Oil Change Tune Up Kit Includes Oil, Air Filter, and Spark Plug
  • Kit includes: 1 Quart Genuine Honda Oil 10W30 (08207-10W30), 1 Honda Spark Plug (98056-55777) - CR5HSB, 1 Genuine Honda Air Filter (17211-Z07-000) and Service Maintenance Instructions
  • Genuine OEM Honda Parts
  • Fits EU2200, EU2200 Companion, EB2200, EU2000, EU2000 Companion, EU2000 Camo.
$27.95
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 4
Genuine Ford Fluid PM-3 Carburetor Tune-Up Cleaner - 16 fl. oz.
Genuine Ford Fluid PM-3 Carburetor Tune-Up Cleaner - 16 fl. oz.
  • Remove gums and other deposits from air/fuel induction systems of gasoline engines
  • Free sticking valves and sluggish compression rings
  • Purge excessive deposits from the combustion chambers
  • Ideal for spray cleaning of varnished steel or cast iron parts normally hand cleaned on bench operations
  • Not for use in diesel engines
$13.64
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 5
ATIE Pool Cleaner Tune-Up Rebuild Kit Replacement Fits Zodiac Polaris 280 Tune-Up Kit Including 2 All Purpose Filter Bags K16, 3 All Purpose Tires C10, 1 Sweep Hose Complete B5, 8 Bearings C60
ATIE Pool Cleaner Tune-Up Rebuild Kit Replacement Fits Zodiac Polaris 280 Tune-Up Kit Including 2 All Purpose Filter Bags K16, 3 All Purpose Tires C10, 1 Sweep Hose Complete B5, 8 Bearings C60
  • An affordable, intelligent alternative to purchasing a new cleaner. Save Money and extend the lifetime of your Polaris by years.
  • Kit Including 2 All Purpose Filter Bags K16, 3 All Purpose Tires C10, 1 Sweep Hose Complete B5, 8 Bearings C60
  • Fits Polaris 280 model pool cleaner
$47.98
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 6
ENGINERUN Carburetor Air Filter Fuel Filter Maintenance Kit Compatible with Stihl BR320 BR340 BR380 BR400 BR420 SR320 SR340 SR380 SR400 SR420 Replaces OEM HD-4A HD-4B, 4203-120-0601, 4203-141-0301
ENGINERUN Carburetor Air Filter Fuel Filter Maintenance Kit Compatible with Stihl BR320 BR340 BR380 BR400 BR420 SR320 SR340 SR380 SR400 SR420 Replaces OEM HD-4A HD-4B, 4203-120-0601, 4203-141-0301
  • Backpack Blower Carb and Air Fuel Filter Tune-up Kit compatible with Stihl BR320 BR340 BR380 BR400 BR420 SR320 SR340 SR380 SR400 SR420 parts
  • Replaces OEM Walbro HD-4A HD-4B HD-13B, Air filter 4203 141 0301, 4203 141 0301A, 4203-007-1028
  • SAVE TIME FIXING. INVEST IN YOUR MACHINE–You can find the right part you need including ignition coil, air filters, recoil starter, clutch kits and other engine repair parts. All Parts Ship From The USA.
  • RELIABLE AFTERMARKET CHOICE– ENGINERUN is a registered trademark in US, and protected by Amazon. EngineRun parts are specially designed to exact OEM standards, manufactured and tested to help deliver optimum performance. We’re here to provide reliable aftermarket parts to help you Get Back To Work.
  • LOVE IT OR GET YOUR MONEY BACK 100% – EngineRun stands behind its products 100%. We provides lifetime warranty against manufacturer defect and if there is something wrong, please write us here directly and we will make our best to answer your questions, fix it, 100% refund it, or replace it with a new product. Thank you for you trust. Add to Cart Now!
$18.99
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 7
Start Your Engines! Fuel System Revitalizer and Starter Fluid for 2 and 4 Cycle Small Engines, 2 Fl. oz. , Pack of 8
Start Your Engines! Fuel System Revitalizer and Starter Fluid for 2 and 4 Cycle Small Engines, 2 Fl. oz. , Pack of 8
  • Additive ensures quick easy starts after extended storage, and ensures smooth idling and performance in season
  • For all 2 and 4-cycle small engines
  • Revitalizes fuel and the entire fuel system
  • Made in the U.S.A.
$67.58
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 8
Alamia, Inc. Genuine Honda EU1000i Generator, Maintenance Tune Up Kit, Filter, Oil, Spark Plug, Fuel Filter
Alamia, Inc. Genuine Honda EU1000i Generator, Maintenance Tune Up Kit, Filter, Oil, Spark Plug, Fuel Filter
  • Honda EU1000i Generator Tune Up Kit
  • 1- Genuine 10W30 Engine Oil
  • 2- Genuine Air filter, Spark Plug, Fuel Filter
  • 3-Ships Fast From The USA
$26.95
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
Funnel King 32850 10-Piece Funnel Assortment, Every Size You Need, Perfect for Garage/Shop
Funnel King 32850 10-Piece Funnel Assortment, Every Size You Need, Perfect for Garage/Shop
  • 2 Quart Funnel, a 3-Pack Funnel Set, 2 Clip-On Spouts, 2 Flex Spouts, 1 QT Flex Funnel, and 1 1/4 Qt. Double Capped Funnel
  • Plastic Funnel Set for fuel, oil, coolants, gas, liquids and fluids.
  • Always Have the Right Funnel in All Applications.
  • Every Size You Will Need. From small funnels, large funnels, capped and flexible funnels.
  • Ideal automotive funnels. Perfect oil funnels for garage or shop.
$24.99
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 10
Toro Super Recycler (SR4) OHV Engine (Serial Range #313000001 & UP) Tune-up Kit
Toro Super Recycler (SR4) OHV Engine (Serial Range #313000001 & UP) Tune-up Kit
  • Toro Super Recycler (SR4) with Toro OHV Engine (Serial Range #313000001 & UP) Tune-up Kit
  • Air Filter (Toro Part 119-1909)
  • Spark Plug (NGK BPR6HS)
  • Toro Premium Oil 18 FL. OZ SAE30 Oil (Toro Part 38916)
  • 21” Blade (Toro Part 133-8183-03 (Replaces Prior Part 108-3762-03))
$29.99
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2021-01-23 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2021-01-23 / Affiliate links / Images from Amazon Product Advertising API

Share
Tweet
Email
Prev Article
Next Article

Related Articles

2006 Porsche Cayenne
NHTSA Campaign Number: 17V576 Manufacturer Porsche Cars North America, Inc. Components FUEL SYSTEM, …
Recalls oemdtc October 4, 2017 2 Comments

AH10 – Fuel Pump Flange May Crack Causing Fuel Leak – 2003-2006 Porsche

AH04 – Improper Windshield Bonding – 2017 Porsche
NHTSA Campaign Number: 17V135 Manufacturer Porsche Cars North America, Inc. Components VISIBILITY Potential …
Recalls oemdtc March 27, 2017 No Comments

AH04 – Improper Windshield Bonding – 2017 Porsche

AE02 – Checking Brake Booster – 2015 Porsche Macan
NHTSA 14V470 SUMMARY: Porsche Cars North America, Inc. (Porsche) is …
Recalls oemdtc June 6, 2016 No Comments

AE02 – Checking Brake Booster – 2015 Porsche Macan

2019 Porsche 911 GT3
December 11, 2019 NHTSA CAMPAIGN NUMBER: 19V875000 Improper CRS Instructions in …
Recalls oemdtc December 20, 2019 No Comments

AKC0 – Improper CRS Instructions in Owner’s Manual – 2014-2016, 2018-2019 Porsche 911 GT3 & Cayman

AE03 – Checking Lower Trailing Arms For Rear Axle And Replacing Them If Necessary – 2015 Porsche 918 Spyder
NHTSA 14V457 SUMMARY: Porsche Cars of North America, Inc. (Porsche) …
Recalls oemdtc June 6, 2016 No Comments

AE03 – Checking Lower Trailing Arms For Rear Axle And Replacing Them If Necessary – 2015 Porsche 918 Spyder

2018 Porsche Panamera
NHTSA Campaign Number: 18V841 Manufacturer Porsche Cars North America, Inc. Components SERVICE BRAKES, …
Recalls oemdtc December 14, 2018 No Comments

AJ11 – Brake Line Corrosion may Affect Brake Performance – 2018 Porsche Panamera

About The Author

oemdtc

Tags:2019 2020 Cayenne Cayenne Turbo Fuel Line Fuel Supply Line Porsche Turbo S Hybrid

Leave a Reply

Cancel reply

CAPTCHA
Refresh

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Search

Categories

Amazon Affiliate WordPress Plugin - Automatic Product Boxes and Bestseller-Lists for your blog

Archives

Newsletter

Porsche

Porsche Recalls, Repair & Diagnostic Tips

File a Vehicle Safety Complaint with NHTSA


https://www-odi.nhtsa.dot.gov/VehicleComplaint/


Porsche VIN Decoder


https://vpic.nhtsa.dot.gov/decoder/Decoder
 
OEMDTC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
  • Disclaimer
  • Privacy Policy
  • About
Copyright © 2021 Porsche
Theme by MyThemeShop.com

Ad Blocker Detected

Our website is made possible by displaying online advertisements to our visitors. Please consider supporting us by disabling your ad blocker.

Refresh