ALA4 Stop Sale / Stop Delivery – Replacing Fuel Supply Line – 2019-2020 Porsche Cayenne & 2020 Cayenne Turbo & Turbo S Hybrid

May 13, 2020 NHTSA CAMPAIGN NUMBER: 20V270000

Fuel Line Quick Connector May Leak

A fuel leak in the presence of an ignition source can increase the risk of a fire.

 

NHTSA Campaign Number: 20V270

Manufacturer Porsche Cars North America, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 2,178

 

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2019-2020 Cayenne and 2020 Cayenne Turbo and Turbo S Hybrid vehicles. The fuel line quick connector located in the engine compartment may leak.

 

Remedy

Porsche will notify owners, and dealers will replace the fuel line and quick connector, free of charge. The recall began September 8, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is ALA4.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall

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ALA4 – Replacing the Fuel Supply Line in the Engine Compartment (Delivery Stop / Recall Campaign)

Vehicle Type:	Cayenne Turbo (9YA) / Cayenne Turbo Coupé (9YB) / Cayenne Turbo S E-Hybrid Coupé (9YB)
Model Year:	As of 2019 up to 2020
Subject:	Fuel supply line in the engine compartment
Information:	Due to a weakness in the quick connector component on the fuel supply line, the leak-tightness of the quick connector may not be guaranteed at very high engine compartment temperatures on affected vehicles. As a result, fuel may leak from the quick connector on the fuel supply line, which can be perceived as an odor.
Remedial Action:	Replace fuel supply line in the engine compartment.
Affected Vehicles:	Only vehicles assigned to the campaign (see also PCSS Vehicle Information). This campaign 2,178 vehicles in North America.

Installation Position:

Installation location of fuel supply line

 

Parts required

• Use the following section for processing Stop Delivery/ blocked vehicles (invoicing: Scope 1):

Parts Info:	Designation – Use	Qty.
PAB13398600	⇒ Fuel supply line	1 ea.

 

• Use the following section for processing vehicles that have already been delivered to customers (invoicing: Scope 2):

Part Info:

Part No.	Designation – Use	Qty.
00004391199	⇒ Fuel supply line	1 ea.

 

Required tools

• Suitable pliers for spring band clamps (locally available tool)

 

Preparatory work

WARNING

Flammable or explosive materials

• Danger of fire or explosion

⇒ Avoid contact with hot parts or sources of ignition.

⇒ Use suction to remove ignitable vapors.

⇒ Attach warning sign in a clearly visible position.

 

WARNING

Toxic substances

• Danger of poisoning or suffocation • Danger of burns to the eyes and skin  Ventilate the work area well.

⇒ Never ingest or inhale.

⇒ Read specific information on the Hazard Sheet.

⇒ Wear personal protective gear.

⇒ Do not smoke, eat or drink in the work area.

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ALA4 Stop Delivery/Recall – Replacing fuel supply line in engine compartment

Version 1

IMPORTANT REMINDER

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.

DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY. DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

 

Overview

On some of the a ected vehicles, the fuel line quick connector may not have met the design speci cation, potentially resulting in a fuel leak under certain conditions. A fuel leak, in the presence of an ignition source, can increase the risk of a re.

To prevent this, the fuel supply line in the engine compartment must be replaced.

Please arrange for this measure to be carried out on the a ected vehicles immediately as soon as the required parts are available.

 

Parts Situation

NOTE: Initial parts allocation for dealer inventory and urgent customer requests is being processed and shipped by Parts Distribution Centers and should arrive by next week or sooner.

Additional parts to remedy remaining a ected vehicles will be available in the near future. Please do not attempt to order additional parts at this time.

 

Model type

Cayenne Turbo (9YA)
Cayenne Turbo S E-Hybrid (9YA)
Cayenne Turbo Coupé (9YB)
Cayenne Turbo S E-Hybrid Coupé (9YB)

Model year	from 2019 to 2020
Number	2,178

Important information for dealing with blocked vehicles and vehicles that have already been delivered to customers:

• Blocked vehicles: For processing blocked vehicles or escalated customer cases, please use the fuel supply line with Part No.: PAB13398600.

Use campaign scope 1 for warranty processing.

• Vehicles that have already been delivered to customers: For processing vehicles that have already been delivered to customers, please use the fuel supply line with Part No.: 00004391199. This should be available from week 30/2020. Use campaign scope 2 for warranty processing.

 

Parts required

• For blocked vehicles

Part No.	Designation	Quantity/vehicle	Parts return*
PAB13398600	Fuel supply line	1 ea.	No

• The parts must be stored until such a time as the related warranty or campaign claim has been credited. If a barcode isgenerated with the credit note, the a ected part must be sent to Porsche AG as usual. If no barcode is generated with the credit note, the part can go directly into the genuine remanufactured parts process or be scrapped.

 

Parts required

For vehicles that have already been delivered to customers

Part No.	Designation	Quantity/vehicle	Parts return*
00004391199	Fuel supply line	1 ea.	No

• The parts must be stored until such a time as the related warranty or campaign claim has been credited. If a barcode isgenerated with the credit note, the a ected part must be sent to Porsche AG as usual. If no barcode is generated with the credit note, the part can go directly into the genuine remanufactured parts process or be scrapped.

 

Warranty processing

Scope 1: Only valid for vehicles a ected by the Stop Sale Campaign

Damage code	ALA4 99 000
Repair code	2
Working time	31 TU

Scope 2:

Damage code	ALA4 99 000
Repair code	2
Working time	47 TU

Please enter the campaign that was carried out for vehicles that have already been delivered in the Warranty and Maintenance booklet.

 

Further information

Work instruction	TI No. 80/20, Group 2, Service, ALA4
Vehicle list and allocation	See PCSS or attached VIN list for reference
Technical Information*	See PCSS or attached TI for reference

 

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URGENT SAFETY RECALL

This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.

 

July 10, 2020

This notice applies to your vehicle:

 

Dear Mr.

Certain 2019 – 2020 Model Year Porsche Cayenne Turbo,
Cayenne Turbo Coupe and Cayenne Turbo S Hybrid Coupe Vehicles
Fuel Line Quick Connector may leak
NHTSA ID 20V-270

 

What should you do?

Please wait for our follow up letter to bring your vehicle in for a remedy. In the meantime, if you smell fuel odor, please immediately contact any authorized Porsche dealer to schedule an appointment and park outdoors until the remedy is performed.

To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa

If you require further assistance, you may contact us at 1-800-PORSCHE or email [email protected]

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect that relates to motor vehicle safety exists in certain 2019-2020 Porsche Cayenne vehicles.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner of a vehicle af- fected by this action.

 

What is the issue?

On some of the affected vehicles, the fuel line quick connector may not have met the design specification, potentially resulting in a fuel leak under certain conditions. A fuel leak, in the presence of an ignition source, can increase the risk of a fire.

 

What will Porsche do?

The fuel line, including quick connector will be replaced with a replacement part on all potentially affected vehicles. These repairs will be covered free of charge. At a future date, once all parts are available in a sufficient quantity, Porsche will send an additional letter asking that you contact your authorized Porsche dealer for completion of this recall.

 

What if you are not the owner or operator of this vehicle?

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt.

 

If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.

 

If you believe that the dealer or Porsche has failed or is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to: http://www.safercar.gov.

 

We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.

 

Very truly yours,

Porsche Cars North America, Inc.

 

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RETIRADA DEL MERCADO POR MOTIVOS DE SEGURIDAD UR- GENTE

Esta es una retirada del mercado por motivos de seguridad impor- tante. La reparación se realizará DE MANERA GRATUITA

 

10 de Julio 2020

Este aviso se aplica a su vehículo:

 

Ciertos vehículos Porsche Cayenne Turbo,
Cayenne Turbo Coupe y Cayenne Turbo S Hybrid Coupe modelo del año 2019 y 2020
El conector rápido de la línea de combustible puede tener fugas
NHTSA ID 20V-270

 

Estimado(a): Mr.

 

¿Qué debería hacer usted?

Espere recibir nuestra carta de seguimiento para llevar a reparar su vehículo. Mientras tanto, si siente olor a combustible, póngase en contacto inmediatamente con cualquier concesionario autorizado de Porsche para concertar una cita y estacione al aire libre hasta que se realice la reparación.

 

Para encontrar su concesionario autorizado de Porsche más cercano, visite: www.porsche.com/usa

 

Si necesita más ayuda, puede contactarnos al 1-800-PORSCHE o por correo electrónico a customer. [email protected]

Se le envía este aviso de conformidad con los requisitos de la Ley Nacional de Seguridad del Tráfico y de Vehículos de Motor (National Traffic and Motor Vehicle Safety Act). Porsche ha decidido que existe un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Porsche Cayenne modelo 2019-2020.

 

Recibió este aviso porque nuestros registros, que se basan principalmente en información estatal sobre registro y titularidad, indican que usted es el propietario actual de un vehículo afectado por esta acción.

 

¿Cuál es el problema?

En algunos de los vehículos afectados, es posible que el conector rápido de la línea de combustible no haya cumplido la especificación de diseño, lo que podría dar lugar a una fuga de combustible en determinadas condiciones.

 

¿Qué hará Porsche?

La línea de combustible, incluido el conector rápido, se reemplazarán por una pieza de repuesto en todos los vehículos potencialmente afectados. Estas reparaciones se harán de forma gratuita. En una fecha futura, una vez que todas las piezas estén disponibles en cantidad suficiente, Porsche enviará una carta adicional pidiéndole que se ponga en contacto con su concesionario Porsche autorizado para realizar esta retirada.

 

¿Qué pasa si usted no es el propietario u operador de este vehículo? 

Si usted es el arrendador y dueño registrado del vehículo que se identifica en esta medida, se le exige por ley que reenvíe esta carta de inmediato al arrendatario por medio del servicio de correo de primera clase en un plazo de diez (10) días a partir de su recepción.

Si ha cambiado de dirección o ha vendido el vehículo, complete la Tarjeta de respuesta del propietario prepagada que se adjunta y envíenosla por correo de manera que podamos actualizar nuestros registros.

 

Si considera que el concesionario o Porsche no ha podido solucionar el defecto sin cargo o en un plazo razonable, puede presentar una queja ante el administrador de National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590, llamar sin cargo a la Línea Directa de Seguridad Vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar: http://www.safercar.gov.

 

Lamentamos cualquier inconveniente que este asunto haya podido ocasionarle. Tomaremos estas medidas para ayudar a garantizar su seguridad y continua satisfacción con su vehículo.

 

Atentamente,

Porsche Cars North America, Inc.

 

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ALA4 Stop Delivery – Replacing fuel supply line

 

IMPORTANT REMINDER

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR

 

INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.

DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY.

DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

 

Vehicle blocking

Vehicles must not be delivered to customers until the required remedial measure has been carried out.

Therefore, please carry out following Stop Delivery, immediately.

 

Overview

On the affected vehicles, the quick connector of the fuel supply line may potentially loosen at very high temperatures in the engine compartment, which can lead to fuel leakage.

Model type	Cayenne Turbo (9YA) Cayenne Turbo S E-Hybrid (9YA) Cayenne Turbo Coupé (9YB)
Model year	2019-2020
Number of affected vehicles	337

 

Vehicle usage

The vehicles may only be driven for loading and unloading purposes in the transport chain.

Further use is not permitted. Test drives are to be omitted.

 

Remedial measure

Will be communicated with availability of optimized parts (expected in late July 2020)

Should vehicles have already been delivered to customers in the meantime today, contrary to expectations, please report them to [email protected]porsche.us

The further procedure for these vehicles will be communicated at a later point of time.

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General Reimbursement Plan of Porsche Cars North America Inc.

Porsche Cars North America, Inc. (“PCNA”) submits the following general reimbursement plan in accordance with 49 U.S.C. S 80120(d) and 49 C.F.R S 573.6(c)(8)(i) to reimburse owners and purchasers for costs incurred for remedies in advance of PCNA’s notification of safety-related defects and noncompliance with Federal Motor Vehicle Safety Standards under subsection (b) or (c) of 49 U.S.C. S 301 18 (“the Plan”).

1. Reimbursement Period.

a. The beginning date for reimbursement shall be determined as follows:

(i) For a noncompliance with a Federal Motor Vehicle Safety Standard, the beginning date for reimbursement shall be the date of the first test or observation by either NHTSA or the manufacturer indicating that a noncompliance may exist.

(ii) For a safety-related defect that is determined to exist following the opening of an Engineering Analysis (EA) by NHTSA’s Office of Defects Investigation (ODI), the beginning date for reimbursement shall be the date the EA was opened, or one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R. S 573.6, whichever is earlier.

(iii) For a safety-related defect that is determined to exist in the absence of the opening of an EA, the beginning date for reimbursement shall be one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R S 578.6.

b. The ending date for reimbursement shall be ten (10) calendar days after the date on which PCNA mailed the last of its owner notifications pursuant to 49 C.F.R. Part 577.

c. PCNA may choose to extend the reimbursement periods for a particular recall in its discretion.

 

2. Reimbursement Conditions.

PCNA will reimburse owners and purchasers for pre-notification repair or replacement subject to the following conditions:

a. PCNA will not reimburse for costs incurred within the period during which a PCNA original or a PCNA issued extended warranty would have provided for a free repair without any payment by the consumer of the defect addressed by the recall unless (i) the customer submitted the vehicle to a franchised dealer or authorized representative of PCNA, who then denied warranty coverage or (ii) the repair made under warranty did not remedy the defect addressed by the recall. Any warranty covered by this subsection must be in writing.

b. PCNA will not reimburse owners or purchasers:

(i) If the pre-recall notification repair was not of the same type (repair, replacement or refund of purchase price) as the recall remedy;

(ii) If the pre-recall notification repair did not address the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance; or

(iii) If the pre-recall notification repair was not reasonably necessary to correct the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance.

However, nothing stated in subsection 2.b shall require that the pre-recall notification repair be identical to the recall remedy.

 

3. Amount of Reimbursement.

The amount of reimbursement shall be limited to out of pocket costs incurred by the owner of the vehicle at the time of the pre-recall notification repair as set forth below:

a. For parts, labor, and miscellaneous fees such as disposal of waste and taxes for the pre-recall notification repair;

b. Regardless of subsection 8.a., the reimbursed costs for labor shall be limited to the standard local labor rate at the time of the pre-recall notification repair charged by the nearest authorized Porsche dealership for such a repair.

c. Regardless of subsection 8.a., the reimbursed costs for parts shall be limited to PCNA’s retail price for authorized parts at the time of the pre-recall notification repair.

d. Any other costs, whether associated, consequential, or otherwise, will not be reimbursed.

 

4. Documentation Necessary to Obtain Reimbursement.

The following documentation must be submitted to obtain reimbursement:

a. Name and address of the claimant;

b. Documentation establishing vehicle ownership by the claimant at the time of the pre-recall notification repair;

c. Documentation establishing vehicle make, model, model year and Vehicle Identification Number (VIN);

d. PCNA’s recall number or NHTSA’s recall number;

e. A receipt, such as a dealership Repair Order, invoice, or payment information for the pre-recall notification repair.

(i) Such documentation should provide sufficient information to reflect that the pre-recall notification repair addressed the same defect or noncompliance that is to be addressed by the recall. If the documentation does not do that, additional documentation should be provided by the claimant to make such connection clear.

(ii) If reimbursement is sought for the replacement of a vehicle part, the receipt must identify the replaced part and state the total amount paid for the part that replaced the defective or noncompliant part.

f. If the pre-recall notification remedy was obtained at a time when the vehicle could have been repaired or replaced at no charge under PCNA’s original or extended warranty program, the claimant must provide documentation indicating that (a) an authorized Porsche dealer or repair facility refused to remedy the problem addressed by the recall under the warranty or (b) the repair obtained under warranty did not correct the problem addressed by the recall.

 

5. Where Reimbursement Documents are to be Submitted.

PCNA will not reimburse claimants who do not submit adequate documentation to PCNA at the following address:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354

 

6. Response to Request for Reimbursement.

a. PCNA will act upon a claim for reimbursement within sixty (60) days of its receipt. If PCNA denies the claim, PCNA will send a notice to the claimant within sixty (60) days of receipt of the claim, which will contain a clear, concise statement of the reasons for the denial.

b. If the claim for reimbursement was incomplete when originally submitted, PCNA will advise the claimant within sixty (60) days of receipt of the claim of the documentation that is needed and offer the claimant an opportunity in writing to resubmit the claim with complete documentation.

c. Any disputes over the denial in whole or in part of a claim for reimbursement shall be resolved between the claimant and PCNA. PCNA acknowledges NHTSA’s statement that it will not mediate or resolve any disputes regarding the eligibility for, or the amount of, reimbursement.

 

7. Form of Reimbursement.

If the claim is approved in whole or in part, reimbursement will be provided in the form of a check.

 

8. Non-application.

Reimbursement for a pre-recall notification remedy shall not be provided to an owner pursuant to this Plan if the vehicle was bought by the first purchaser more than 15 calendar years before notice was given by PCNA under 49 U.S.C. S 301 18(c) or an order was issued under 49 U.S.C. S 301 181b).

 

9. Recalls Concerning Labels.

PCNA will not reimburse owners or purchasers for recalls based solely on noncompliant or defective labels.

 

10. Reimbursement Plan Availability to the Public.

PCNA will make a copy of this Plan available to members of the public upon request.

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3 Affected Products

Vehicles

MAKE	MODEL	YEAR
PORSCHE	CAYENNE	2019-2020
PORSCHE	CAYENNE HYBRID	2020

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16 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-20V270-4693.PDF 217.632KB

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Part 577 Owner Notification Envelope

RONE-20V270-0492.pdf 139.753KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V270-9509.pdf 52.484KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V270-5071.pdf 45.665KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V270-6352.pdf 126.828KB

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Defect Notice 573 Report

RCLRPT-20V270-6596.PDF 216.538KB

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Manufacturer Reimbursement Plan

RMRP-20V270-2180.pdf 4067.841KB

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Recall Acknowledgement

RCAK-20V270-1637.pdf 291.643KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V270-8794.pdf 115.047KBRCMN-20V270-8794.pdf

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Remedy Instructions and TSB

RCRIT-20V270-5983.pdf 349.515KB

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V270-7018.PDF 211.247KB

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V270-1426.PDF 211.141KB

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ISSUED Owner Notification Letter(Part 577) – ESP_ALA4 Customer Notification Letter

RCONL-20V270-0611.pdf 6005.502KB

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ISSUED Owner Notification Letter(Part 577) – ALA4 Customer Notification Letter

RCONL-20V270-3100.pdf 6005.049KB

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Remedy Instructions and TSB – Technical Information Service 80/20 ENU ALA4 2 ALA4 – Replacing the Fuel Supply Line in the Engine Compartment (Delivery Stop / Recall Campaign) Revision: This bulletin replaces bulletin Group 2 80/20 ALA4, dated June 11, 2020.

RCRIT-20V270-1936.pdf 651.711KB

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V270-2556.PDF 211.333KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V270&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above

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Last update on 2021-04-16 / Affiliate links / Images from Amazon Product Advertising API