ALA5 Stop Delivery / Recall campaign – Checking an ATF Oil Line at the Tiptronic Transmission – 2020 Porsche Cayenne

May 13, 2020 NHTSA CAMPAIGN NUMBER: 20V271000

Transmission Oil Pipe May Leak

If transmission fluid leaks while driving, the road surface may be made slippery, increasing the risk of a crash.

NHTSA Campaign Number: 20V271

Manufacturer Porsche Cars North America, Inc.

Components POWER TRAIN

Potential Number of Units Affected 1,805

Summary

Porsche Cars North America, Inc. (Porsche) is recalling certain 2020 Cayenne vehicles. An insufficient weld on a transmission oil pipe may cause the vehicle to leak automatic transmission fluid (ATF).

Remedy

Porsche will notify owners, and dealers will inspect the transmission oil pipe and replace it if necessary, free of charge. The recall began September 8, 2020. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is ALA5.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Porsche has a Recall

ALA5 – Checking ATF Oil Line on Tiptronic Transmission and Replacing if Necessary (Stop Delivery/Recall Campaign)

Installation Position:

Installation position of ATF line

Required parts and materials

Required tools

Checking ATF oil line on Tiptronic transmission

Work Procedure:

1 Raise the vehicle using a lifting platform_Workshop Manual ‘4X00IN Lifting the vehicle’.

2 Remove rear and side section of the front underbody cover.

For instructions, see_Workshop Manual ‘519219 Removing and installing front underbody cover’.

CAUTION

Hot components

• Risk of burns

⇒ Let hot components cool down.

⇒ Wear personal protective gear.

URGENT SAFETY RECALL

This is an important Safety Recall. The remedy will be performed FREE OF CHARGE to you.

July 10, 2020

This notice applies to your vehicle:

Dear Mr.

Certain 2020 Model Year Porsche Cayenne and Cayenne Coupe Vehicles
Transmission oil pipe may leak
NHTSA ID 20V-271

What should you do?

Please wait for our follow up letter to bring your vehicle in for a remedy. In the meantime, if your transmission malfunction warning light is illuminated, please immediately contact any authorized Porsche dealer to schedule an appointment.

To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa

If you require further assistance, you may contact us at 1-800-PORSCHE or email [email protected]

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect that relates to motor vehicle safety exists in certain 2020 Porsche Cayenne vehicles.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner of a vehicle affected by this action.

What is the issue?

On some of the affected vehicles, an insufficient weld on a transmission oil pipe could cause transmission fluid to leak. If a transmission fluid leak occurs while driving, the road may become slippery, which could increase the risk of a crash.

What will Porsche do?

The transmission oil pipe will be inspected by your Porsche dealer and replaced with a replacement part if necessary. These repairs will be covered free of charge. At a future date, once all parts are available in a sufficient quantity, Porsche will send an additional letter asking that you contact your authorized Porsche dealer for completion of this recall.

What if you are not the owner or operator of this vehicle? 

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt.

If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.

If you believe that the dealer or Porsche has failed or is unable to remedy the defect without charge or within

a reasonable amount of time, you may file a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to: http://www.safercar.gov.

We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Very truly yours,

Porsche Cars North America, Inc.

ALA5 Stop Sale / Stop Delivery – Checking an ATF oil line at the transmission and replacing it if necessary

Update 5/12/20

Preliminary instructions to check the oil line part production date are now attached to this post, and the outlined check can be performed on inventory vehicles affected by the stop sale.

Please note: If a vehicle does not pass the check (i.e. the part was produced wihtin the inclusive calendar week range of 36/19 – 42/19), the campaign will remain open and the time to perform the check will only be claimed when the final replacement of the ATF oil line is performed at a later date.

ALA5 Stop Sale / Stop Delivery – Checking an ATF oil line at the transmission and replacing it if necessary

IMPORTANT REMINDER

IT IS A VIOLATION OF FEDERAL LAW FOR DEALERS TO DELIVER TO CUSTOMERS NEW VEHICLES IN THEIR INVENTORY AFFECTED BY THIS NOTIFICATION UNTIL THESE VEHICLES ARE REMEDIED.

DEALERS SHOULD NOT SELL, LEASE, RENT, OR LOAN ANY NEW OR USED VEHICLES IN DEALER INVENTORY AFFECTED BY THIS NOTIFICATION PRIOR TO REMEDY.

DEALERS GROUNDING LEASE RETURNS SHOULD REMEDY ALL AFFECTED GROUNDED VEHICLES.

Stop Sale / Stop Delivery

Vehicles must not be delivered to customers until the required remedial measure has been carried out.

Therefore, please carry out following Stop Sale, immediately.

Overview

On some affected vehicles, there is the possibility that the friction welding between the line and the flange of an ATF oil line for the Tiptronic transmission cooling may not meet the required specifications.

Vehicle usage

Vehicles may only be driven for loading and unloading purposes in the transportation chain.

Further use is not permitted. Test drives are to be omitted.

Test instructions and remedial measures

Will be communicated once available (approx. cw 20/2020).

Should vehicles have already been delivered to customers in the meantime contrary to expectations, please report them to [email protected]porsche.us

The further procedure for these vehicles will be communicated at a later point of time.

ALA5 Stop Sale –Preliminary check instructions

Cayenne (9YA), Cayenne Coupé (9YB) –MY 2020

Checking an ATF oil line at the Tiptronic transmission

Reason:

The vehicle may leak transmission fluid due to a possibly insufficient weld on a transmission oil pipe.

Remedial action:

Checking the production date of the ATF oil line.

Installation position:

(1) ATF oil line (checking)

Required tools:

• Torque screwdriver 1,5 – 3 Nm (1-2 ftlb.), e.g. VAS 6494 Torque screwdriver
• Flashlight

Preliminary work

1. Move the vehicle onto a lifting platform and raise the vehicle.

⇒ Workshop Manual 4X00IN Lifting the vehicle

2. Remove rear and side section of the front underbody cover.

⇒ Workshop Manual 519219 Removing and installing cover for front underbody

Checking production date of ATF oil line

1. Check production date of the ATF oil line.

To do this, read out the production calendar week of the oil line from the label attached to the line.

• The production calendar week is outside of the period calendar week 36/2019 through 42/2019, inclusive.

⇒ The installed ATF oil line is not affected, proceed with chapter “Subsequent work“.

• The production date of the oil line is within calendar week 36/2019 through 42/2019, inclusive.

⇒ The welding of the ATF oil line is not correct.

⇒ The affected vehicle remains blocked until the publication of the remedial measure and must not be delivered to the customer.

⇒ Complete the vehicle provisionally and remove it from the lifting platform.

Subsequent work

1. Install rear and side section of the front underbody cover.

⇒ Workshop Manual 519219 Removing and installing cover for front underbody

2. Lower the vehicle and remove it from the lifting platform.

End of measure

Do not enter the campaign in the Warranty and Maintenance booklet

Warranty processing

Scope 1: Checking ATF oil line at the Tiptronic transmission – the ATF oil line was produced outside of the affected period only

Information

The warranty processing of the check for vehicles, where an affected ATF oil line has been detected, will be possible as scope 2 together with the publication of the final remedial measure at PCSS.  Do not claim work for these vehicles under scope 1.

URGENT SAFETY RECALL

This is an important Safety Recall.

The remedy will be performed FREE OF CHARGE to you.

September 7, 2020

This notice applies to your vehicle:

IMPORTANT SAFETY RECALL

Certain 2020 Model Year Porsche Cayenne and Cayenne Coupe Vehicles
Transmission oil pipe may leak
NHTSA ID 20V-271

Dear

This not ice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that a defect that relates to motor vehicle safety exists in certain 2020 Porsche Cayenne vehicles

You received this notice because our records, which are based primarily on state registration and t it le data, indicate that you are the current owner of a vehicle affected by this action.

What is the issue?

On some of the affected vehicles, an insufficient weld on a transmission oil pipe could cause transmission fluid to leak. If a transmission fluid leak occurs while driving, the road may become slippery, which could increase the risk of a crash.

What will Porsche do?

The transmission oil pipe will be inspected by your Porsche dealer and replaced with a replacement part if necessary.
These repairs will be covered free of charge.

What should you do?

Please contact any authorized Porsche dealer to schedule an appointment to have the remedy performed as soon as possible and to arrange for alternate transportation during the repair period, if needed

To find your nearest authorized Porsche dealer, visit: www.porsche.com/usa

If you require further assistance, you may contact us at 1-800-PORSCHE or email [email protected]porsche.us

This is an important Safety Recall.

The remedy will take approximately 1 hour and 30 minutes to perform; however, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

What if you are not the owner or operator of this vehicle?

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten days of receipt.

If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.

If you believe that the dealer or Porsche has failed or is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to:http://www.safercar.gov.

We apologize for any inconvenience this matter may cause you. We are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Very truly yours,

Porsche Cars North America, Inc.

General Reimbursement Plan of Porsche Cars North America Inc.

Porsche Cars North America, Inc. (“PCNA”) submits the following general reimbursement plan in accordance with 49 U.S.C. S 80120(d) and 49 C.F.R S 573.6(c)(8)(i) to reimburse owners and purchasers for costs incurred for remedies in advance of PCNA’s notification of safety-related defects and noncompliance with Federal Motor Vehicle Safety Standards under subsection (b) or (c) of 49 U.S.C. S 301 18 (“the Plan”).

1. Reimbursement Period.

a. The beginning date for reimbursement shall be determined as follows:

(i) For a noncompliance with a Federal Motor Vehicle Safety Standard, the beginning date for reimbursement shall be the date of the first test or observation by either NHTSA or the manufacturer indicating that a noncompliance may exist.

(ii) For a safety-related defect that is determined to exist following the opening of an Engineering Analysis (EA) by NHTSA’s Office of Defects Investigation (ODI), the beginning date for reimbursement shall be the date the EA was opened, or one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R. S 573.6, whichever is earlier.

(iii) For a safety-related defect that is determined to exist in the absence of the opening of an EA, the beginning date for reimbursement shall be one (1) year before the date of PCNA’s notification to NHTSA pursuant to 49 C.F.R S 578.6.

b. The ending date for reimbursement shall be ten (10) calendar days after the date on which PCNA mailed the last of its owner notifications pursuant to 49 C.F.R. Part 577.

c. PCNA may choose to extend the reimbursement periods for a particular recall in its discretion.

2. Reimbursement Conditions.

PCNA will reimburse owners and purchasers for pre-notification repair or replacement subject to the following conditions:

a. PCNA will not reimburse for costs incurred within the period during which a PCNA original or a PCNA issued extended warranty would have provided for a free repair without any payment by the consumer of the defect addressed by the recall unless (i) the customer submitted the vehicle to a franchised dealer or authorized representative of PCNA, who then denied warranty coverage or (ii) the repair made under warranty did not remedy the defect addressed by the recall. Any warranty covered by this subsection must be in writing.

b. PCNA will not reimburse owners or purchasers:

(i) If the pre-recall notification repair was not of the same type (repair, replacement or refund of purchase price) as the recall remedy;

(ii) If the pre-recall notification repair did not address the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance; or

(iii) If the pre-recall notification repair was not reasonably necessary to correct the defect or noncompliance that led to the recall or a manifestation of the defect or noncompliance.

However, nothing stated in subsection 2.b shall require that the pre-recall notification repair be identical to the recall remedy.

3. Amount of Reimbursement.

The amount of reimbursement shall be limited to out of pocket costs incurred by the owner of the vehicle at the time of the pre-recall notification repair as set forth below:

a. For parts, labor, and miscellaneous fees such as disposal of waste and taxes for the pre-recall notification repair;

b. Regardless of subsection 8.a., the reimbursed costs for labor shall be limited to the standard local labor rate at the time of the pre-recall notification repair charged by the nearest authorized Porsche dealership for such a repair.

c. Regardless of subsection 8.a., the reimbursed costs for parts shall be limited to PCNA’s retail price for authorized parts at the time of the pre-recall notification repair.

d. Any other costs, whether associated, consequential, or otherwise, will not be reimbursed.

4. Documentation Necessary to Obtain Reimbursement.

The following documentation must be submitted to obtain reimbursement:

a. Name and address of the claimant;

b. Documentation establishing vehicle ownership by the claimant at the time of the pre-recall notification repair;

c. Documentation establishing vehicle make, model, model year and Vehicle Identification Number (VIN);

d. PCNA’s recall number or NHTSA’s recall number;

e. A receipt, such as a dealership Repair Order, invoice, or payment information for the pre-recall notification repair.

(i) Such documentation should provide sufficient information to reflect that the pre-recall notification repair addressed the same defect or noncompliance that is to be addressed by the recall. If the documentation does not do that, additional documentation should be provided by the claimant to make such connection clear.

(ii) If reimbursement is sought for the replacement of a vehicle part, the receipt must identify the replaced part and state the total amount paid for the part that replaced the defective or noncompliant part.

f. If the pre-recall notification remedy was obtained at a time when the vehicle could have been repaired or replaced at no charge under PCNA’s original or extended warranty program, the claimant must provide documentation indicating that (a) an authorized Porsche dealer or repair facility refused to remedy the problem addressed by the recall under the warranty or (b) the repair obtained under warranty did not correct the problem addressed by the recall.

5. Where Reimbursement Documents are to be Submitted.

PCNA will not reimburse claimants who do not submit adequate documentation to PCNA at the following address:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354

6. Response to Request for Reimbursement.

a. PCNA will act upon a claim for reimbursement within sixty (60) days of its receipt. If PCNA denies the claim, PCNA will send a notice to the claimant within sixty (60) days of receipt of the claim, which will contain a clear, concise statement of the reasons for the denial.

b. If the claim for reimbursement was incomplete when originally submitted, PCNA will advise the claimant within sixty (60) days of receipt of the claim of the documentation that is needed and offer the claimant an opportunity in writing to resubmit the claim with complete documentation.

c. Any disputes over the denial in whole or in part of a claim for reimbursement shall be resolved between the claimant and PCNA. PCNA acknowledges NHTSA’s statement that it will not mediate or resolve any disputes regarding the eligibility for, or the amount of, reimbursement.

7. Form of Reimbursement.

If the claim is approved in whole or in part, reimbursement will be provided in the form of a check.

8. Non-application.

Reimbursement for a pre-recall notification remedy shall not be provided to an owner pursuant to this Plan if the vehicle was bought by the first purchaser more than 15 calendar years before notice was given by PCNA under 49 U.S.C. S 301 18(c) or an order was issued under 49 U.S.C. S 301 181b).

9. Recalls Concerning Labels.

PCNA will not reimburse owners or purchasers for recalls based solely on noncompliant or defective labels.

10. Reimbursement Plan Availability to the Public.

PCNA will make a copy of this Plan available to members of the public upon request.

1 Affected Product

Vehicle

15 Associated Documents

Manufacturer Notices(to Dealers,etc)-ALA5 PPN Infoport – stop sale

RCMN-20V271-3184.pdf 127.305KB

Manufacturer Reimbursement Plan

RMRP-20V271-3679.pdf 4067.841KB

Miscellaneous Document – ALA5 Preliminary Check Instructions

RMISC-20V271-3634.pdf 674.55KB

Recall Acknowledgement

RCAK-20V271-6496.pdf 244.175KB

Defect Notice 573 Report

RCLRPT-20V271-9002.PDF 215.632KB

Manufacturer Notices(to Dealers,etc)

RCMN-20V271-0486.pdf 1145.269KB

Remedy Instructions and TSB

RCRIT-20V271-8484.pdf 144.174KB

Part 577 Owner Notification Envelope

RONE-20V271-6496.pdf 142.028KB

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V271-6394.pdf 159.818KB

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V271-2090.pdf 52.93KB

Recall Quarterly Report #1, 2020-3

RCLQRT-20V271-4969.PDF 211.139KB

Recall Quarterly Report #2, 2020-4

RCLQRT-20V271-9425.PDF 211.242KB

ISSUED Owner Notification Letter(Part 577) – ALA5 Customer Notification Letter

RCONL-20V271-9070.pdf 129.837KB

ISSUED Owner Notification Letter(Part 577) – ESP_ALA5 Customer Notification Letter

RCONL-20V271-0346.pdf 37.852KB

Recall Quarterly Report #3, 2021-1

RCLQRT-20V271-8632.PDF 211.327KB

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V271&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above

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