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February 21, 2019 NHTSA CAMPAIGN NUMBER: 19V111000
Delayed Camera Display/FMVSS 111
A rearview camera display that does not function as designed can reduce the driver’s view of what is behind the car, increasing the risk of a crash.
NHTSA Campaign Number: 19V111
Manufacturer Porsche
Cars North America, Inc.
Components VISIBILITY, BACK OVER PREVENTION
Potential Number of Units Affected 98
Summary
Porsche Cars North America, Inc (Porsche) is recalling certain 2019 Cayenne and Cayenne S vehicles. A software failure may cause the rearview camera image display to be delayed in responding. As such these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 111, “Rearview Mirrors.”
Remedy
Porsche will notify owners, and dealers will update the related software, free of charge. The recall began April 19, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is AKA0.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Porsche has a Recall
AKA0 – Re-programming Instrument Cluster and Various Other Control Units (Stop Delivery/Recall Campaign)
| Important: | CRITICAL WARNING – This campaign includes steps where control unit(s) in the vehicle will be programmed with the PIWIS Tester. The vehicle voltage must be maintained between 13.5 volts and 14.5 volts during this programming. Failure to maintain this voltage could result in damaged control unit(s). Damage caused by inadequate voltage during programming is not a warrantable defect. The technician must verify the actual vehicle voltage in the PIWIS Tester before starting the campaign and also document the actual voltage on the repair order. |
| Model Year: | As of 2018 up to 2019 |
| Model Line: | Cayenne (9YA) |
| Subject: | Instrument cluster and various other control units |
| Information: | Due to an allocation error in the instrument cluster software, there is no link between the brake-pad wear indicator and general brake warning light on the affected vehicles.
As a result, only the yellow warning message “Brake pad worn”, which can be acknowledged, will be displayed in the multi-function display on the instrument cluster when a brake pad is worn. There is no additional continuous warning using the red brake warning light. In order to ensure that the required warning light will be activated when the wear limit of a brake pad is reached, the instrument cluster must be re-programmed with updated software. The software of other control units will also be updated at the same time.* This software update contains improvements, for example, for the
systems and also includes enhanced Porsche * You will find an overview of the problems and symptoms that will be corrected with the software update as well as a summary of the enhanced Porsche
|
| Action Required: |
|
IMPORTANT SAFETY RECALL
Mr.
April 16, 2019
This notice applies to your vehicle: WPI AA2AYX
Recall Number: 19V-111
| Subject: | Porsche Safety Recall AKAO – Re-programming instrument cluster 2019 Model Year Porsche Cayenne and Cayenne S Vehicles |
Dear Mr.
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that certain 2019 Model Year Porsche Cayenne and Cayenne S vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 1 1 1, “Rearview Mirrors.” Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Due to a software issue, the rearview image on the dashboard touch display may be delayed when the vehicle is first shifted into Reverse. A rearview camera display that does not function as designed can reduce the driver’s view of what is behind the car, increasing the risk of a crash. |
| What will we do? | Porsche will remedy this issue by having dealers re-program the affected software for free to prevent this issue from recurring. |
| What should you do? | Please always carefully check your surroundings and wait for the rearview image to display before reversing. Please make contact with your authorized Porsche dealership to schedule a remedy appointment, and to arrange in advance for a Porsche loaner vehicle should you require alternate transportation during the repair period. Re-programming is expected to take approximately one hour to complete. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter promptly via first-class mail to the lessee. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Reimbursement | This recall will be carried out at no expense to the customer. |
| Can we assist you further? | Please be aware that if, after we have notified you that replacement software for your vehicle is available, you require any assistance in making an appointment to have this recall performed, please call or write:
Porsche |
If you still cannot obtain satisfaction, and your dealer or Porsche is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
or call the toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause you. However, we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Very truly yours,
PORSCHE CARS NORTH AMERICA, INC
Glenn Garde
Vice President, After Sales
SEOCONTENT-START
Technical Information
Service
03/19 ENU AKA0 9
AKA0 – Re-programming Instrument Cluster and Various Other Control Units (Stop
Delivery/Recall Campaign)
Important: CRITICAL WARNING – This campaign includes steps where control unit(s) in the vehicle will be
programmed with the PIWIS Tester. The vehicle voltage must be maintained between 13.5 volts and 14.5
volts during this programming. Failure to maintain this voltage could result in damaged control unit(s).
Damage caused by inadequate voltage during programming is not a warrantable defect. The technician
must verify the actual vehicle voltage in the PIWIS Tester before starting the campaign and also document
the actual voltage on the repair order.
Model Year: As of 2018 up to 2019
Model Line: Cayenne (9YA)
Subject: Instrument cluster and various other control units
Information: Due to an allocation error in the instrument cluster software, there is no link between the
brake-pad wear indicator and general brake warning light on the affected vehicles.
As a result, only the yellow warning message “Brake pad worn”, which can be acknowledged, will be
displayed in the multi-function display on the instrument cluster when a brake pad is worn. There is no
additional continuous warning using the red brake warning light.
In order to ensure that the required warning light will be activated when the wear limit of a brake pad is
reached, the instrument cluster must be re-programmed with updated software.
The software of other control units will also be updated at the same time.*
This software update contains improvements, for example, for the
• Infotainment and Navigation
• Driver assistance
• Chassis control
systems and also includes enhanced Porsche Connect functions.*
* You will find an overview of the problems and symptoms that will be corrected with the software update
as well as a summary of the enhanced Porsche Connect functions in the attachment under
• Technical Information ‘Overview of problems and symptoms that will be corrected with the
software update’
• Technical Information ‘Overview of enhanced Porsche Connect functions’
Action
Required:
• Update software of the affected control units using the PIWIS Tester or SD card. For details of
affected control units, see overview below.
• Update Onboard Owner’s Manual
• Replace Owner’s Manual in the on-board folder in the vehicle with an updated version
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Technical Information
Update via
Control unit Programming time
SD card
PIWIS
Tester
Assistance systems (bootloader) approx. 8 minutes
Assistance systems (application software)
Variant A or A0 up to 100 minutes*
Variant B or C up to 30 minutes*
PCM 5.0 approx. 40 minutes
Combined software update of various
control units
Includes:
up to 110 minutes*
– Airbag
– Distance measuring sensor
(ACC)*
– Rear-end electronics
– Chassis control (PASM)
– Lane Change Assist, left and
right*
– Radar sensor for front corner
radar, left and right*
– Gateway
– Roll stabilization (PDCC)*
– Power steering
– Air conditioning
– Rear axle steering*
– Rear-differential lock*
– Battery sensor
Instrument cluster and brake electronics
(PSM incl. parking brake)**
up to 70 minutes**
* Depending on equipment
** Depending on the instrument cluster hardware
Affected
Vehicles:
Only the vehicles assigned to the campaign (see also PIWIS Vehicle Information). This campaign affects
100 vehicles in North America.
Information
Before carrying out this campaign, check whether other campaigns must be carried out on the relevant
vehicles.
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Parts required:
Parts Info: Owner’sManual
An overview of the required Owner’s Manuals is provided under Technical Information ‘Overview of
order numbers for Driver’s Manuals’.
Required tools
Tools: • Battery Charger/Power Supply – Suitable for AGM Type batteries, recommended current rating of
90A fixed voltage 13.5V to 14.5V.
• 9900 – PIWIS Tester 3 with PIWIS Tester software version 38.200.017 (or higher) installed
• SD memory cards (for PCMand assistance systems update)
Information
The PCM update is performed using a specific SD memory card for each region and the assistance
systems update is performed using an equipment-dependent SD memory card. The SD memory
cards for the PCM and assistance systems update must be re-used as part of the workshop equipment
and remain in the Porsche dealership. The SD memory cards therefore must not be left in the
vehicle or handed over to the customer.
Overview of SD memory cards
Part No. Designation Vehicle assignment
9Y0919360E SD memory card for PCM update I-no. ER3 (North America)/ER4
(Mexico)
9Y0919866B SD memory card for assistance systems
update
Assistance systems variant B
9Y0919866A SD memory card for assistance systems
update
Assistance systems variant C
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Technical Information
Information
From now on, you can also create the SD cards mentioned in this campaign yourself.
To do this, download the software for the required SD card using the SD card tool PiUS (Porsche integrated
Update Service) and install it on a blank SD card.
Pay particular attention to the following:
• Thename of the software in PiUS corresponds to the respective part number of the SD card.
• For using the software tool, one blank or re-writable SD card is required for each individual software.
• The software available in PiUS must only be used in accordance with the instructions provided in a
Technical Information published for this purpose.
The software (SD cards) mentioned here must only be used on the vehicles assigned to the
campaign. An exception to this can only be granted via another Technical Information.
You will find further information on how to install and use the PiUS software tool in the PPN under “PiUS
(Porsche integrated Update Service) goes live” (PPN portal Dr. Ing. h.c. F.PorscheAG
Aftersales Workshop PIWIS Blog 2018 June 21).
Alternatively, if PiUS is not used, SD cards can be obtained from the spare parts system. The
following specifications apply here:
Number of vehicles on which work is to be
performed by the Porsche dealer as part of
this campaign
Maximum order quantity of the relevant SD
memory cards
• up to 20 vehicles 2 ea.
• 21 to 50 vehicles 4 ea.
• 51 to 100 vehicles 6 ea.
• more than 100 vehicles 8 ea.
• Blank SDmemory card for installing Onboard Owner’sManual, e.g. 000721990WW999
Blank SD card
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Information
A blank or re-writable SD memory card is required for installing the Onboard Owner’s Manual.
The Porsche dealers were provided with a blank SD memory card for installing the Onboard
Owner’s Manual during the market launch of the Panamera. The SD memory card must be
re-used as part of the workshop equipment and remain in the Porsche dealership.
The SD memory card therefore must not be left in the vehicle or handed over to the customer.
If there is no SD memory card available for carrying out this campaign, a replacement SD memory card
must be purchased from the PET or on the open market. The costs for the SD memory card cannot be
invoiced under the workshop campaign number.
Preparatory work
NOTICE
Abnormal termination of control unit programming
• Increased current draw during programming can cause a drop in voltage, which can result in the
abnormal termination of the programming process.
• Due to the long programming time, the charging process can end prematurely, resulting in the abnormal
termination of the programming process, if a sufficiently long charging time is not set for the battery
charger.
Before starting control unit programming, connect a suitable battery charger set to a charging voltage of
14.8 V and a charging current of at least 90 A to the vehicle.
Set amaximumcharging time of at least 7 hours in the battery chargermenu if possible before starting
control unit programming.
Route the line between the PIWIS Tester and the vehicle communicationmodule (VCI) without tension to
prevent the line fromslipping out.
Make sure that the connectors are inserted fully into the PIWIS Tester and into the diagnostic socket.
Connect the PIWIS Tester to the power supply unit.
NOTICE
Control unit programming will be aborted if theWLAN connection is unstable.
• An unstableWiFi connection can interrupt communication between the PIWIS Tester and the vehicle
communicationmodule (VCI). As a result, control unit programming may be aborted.
During control unit programming, always connect the PIWIS Tester to the vehicle communicationmodule
(VCI) via the USB cable.
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NOTICE
Control unit diagnosis will be aborted if the driver’s key is not recognized
• If the driver’s key is not recognized in the vehicle, control unit diagnosis cannot be started or will be interrupted.
Position the driver’s key in the rear area of the left cupholder in the center console between the holding
struts (emergency start tray) in order to guarantee a permanent radio link between the vehicle and
driver’s key.
Information
The new Cayenne is equipped as standard with a lithiumstarter battery, which must only be charged
using suitable battery chargers.
For further information about the battery chargers to be used, see:
• Workshop Manual ‘2706IN General information on the 12-volt lithium-ion battery’
• Workshop Manual ‘270689 Charging vehicle electrical system battery’
Work Procedure: 1 Connect a battery charger that is suitable for lithium starter batteries with a current rating of at least
90 A to the jump-start terminals in the engine compartment.
For instructions, see Workshop Manual ‘2706IN External power connection, jump-lead starting’.
Pay particular attention to the following points:
• Set the charging voltage to 14.8 V.
• Set a maximum charging time of at least 7 hours.
Emergency start tray
2 Position the driver’s key in the rear area of the left
cupholder in the center console between the holding
struts (emergency start tray) in order to guarantee a
permanent radio link between the vehicle and driver’s
key Emergency start tray.
3 Switch on the ignition.
Information
Programming can cause the individual customer
settings to be lost. Always read out these settings
and write them down if necessary before getting
started.
4 Check customer settings.
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4.1 Press on the house icon at the top left of the Porsche Communication Management (PCM)
display and operator control unit and take note of the individual configuration of the home
screen or Info widget.
4.2 Go to ‘SET’ ‘Porsche Connect’ ‘Porsche ID settings’ in the PCM menu and write
down the users listed here.
4.3 Under ‘SET’ ‘Porsche Connect’ in the PCM menu, take note of whether ‘Remote access
authorization’ is set to Inactive or Active.
4.4 Go to ‘SET’ ‘Manage drivers’ in the PCM menu and write down the users listed here.
5 9900 – PIWIS Tester 3 must be connected to the vehicle communication module (VCI) via the
cable. Then connect the communication module to the vehicle and switch on the PIWIS Tester.
Due to the long programming time, the PIWIS Tester must be operated via the power supply
unit.
Information
If the connection between the vehicle and PIWIS Tester is interrupted, check the data cable for the
PIWIS Tester for signs of damage. If the data cable is damaged, it must be replaced. To dothis,
follow the instructions in the PPN for “Returning faulty USB cable caps” (PPN portal > Dr Ing. h.c. F.
Porsche AG > Aftersales > Workshop > PIWIS > Documents).
6 On the PIWIS Tester start screen, call up the ‘Diagnostics’ application.
The vehicle type is then read out, the diagnostic application starts and the control unit selection
screen is populated.
7 Create vehicle analysis log (VAL) using the PIWIS Tester.
Mark the vehicle analysis log you have just created with the attribute “Initial VAL” and after carrying
out the campaign, return it using the PIWIS Tester.
8 Readoutfaultmemory.
Information
If there are faults in the control units, these must first be found and corrected. Thiswork cannot
be invoiced under the workshop campaign number.
For vehicles with air suspension (I-no. 1BK):
9 Adjust the vehicle to normal level.
To do this, switch on the ignition and turn the mode switch on the steering wheel to 0. Alsoselect
‘CAR’ ‘DRIVE’ in the PCM menu and set ‘Chassis level’ tomedium height and ‘Chassis’ to
Normal.
Re-programming control unit for assistance systems (bootloader)
Work Procedure: 1 Read out the variant of the assistance system installed in the vehicle.
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1.1 Select the Assistance systems control unit in the control unit selection screen (‘Overview’
menu) and confirm your selection by pressing •F12“ (‘Next’).
1.2 Once the control unit for assistance systems has been found and is displayed in the
‘Overview’, select the ‘Extended identifications’ menu.
1.3 Read out the value in the ‘Identification’ column under ‘System’ and write it
down Assistance system variant.
Assistance system variant
2 Re-program control unit for assistance systems (bootloader).
The basic procedure for control unit programming is described in the Workshop Manual
Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the
PIWIS Tester’.
For specific information on control unit programming during this campaign, see the table
below:
Required PIWIS Tester software version: 38.200.017 (or higher)
Type of control unit programming: Control unit programming using the ‘Campaign’
function in the Additional menu on the PIWIS
Tester by entering a programming code.
Programming code: B6R3P
Programming sequence: Read and follow the information and instructions
on the PIWIS Tester during the guided
programming sequence.
The bootloader for the control unit for
assistance systems is re-programmed during
the programming sequence.
Do not interrupt programming.
Programming time (approx.): 8minutes
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Software version programmed during this B250
campaign: Following control unit programming, the software
version can be read out of the control unit for
assistance systems in the ‘Extended identifications’
menu using the PIWIS Tester.
Procedure in the event of abnormal
termination of control unit programming:
Replace control unit.
Procedure in the event of error messages
appearing during the programming
sequence:
Workshop Manual ‘9X00IN Basic instructions and
procedure for control unit programming using the
PIWIS Tester – section on “Fault finding”‘.
Information
If the software version B250 is not shown under ‘Extended identifications’ after programming the control
unit for assistance systems (bootloader) and the software version 0290 is shown instead, ignore this and
continue programming the control unit for assistance systems.
3 Depending on the variant of the installed assistance system that you read out and wrote down
earlier, go to the next step as described below.
• For”zFAS Var A” or “zFAS Var A0”, continue with Technical Information ‘9X00IN
Re-programming control unit for assistance systems – variant A’.
• For”zFAS Var B” or “zFAS Var C”, continue with Technical Information ‘9X00IN
Re-programming control unit for assistance systems – variant B or variant C’.
Information
If the variant of the control unit for assistance systems was not read out earlier, the installed variant can
be determined using the Porsche part number.
To do this, read out the value under ‘Porsche part number’ in the ‘Extended identifications’ menu in the
selected Assistance systems control unit.
• For 4N6907107 or 4N6907107A, continue with Technical Information ‘9X00IN Re-programming
control unit for assistance systems – variant A’.
• For 4N6907107B or 4N6907107C, continue with Technical Information ‘9X00IN
Re-programming control unit for assistance systems – variant B or variant C’.
Re-programming control unit for assistance systems – variant A
Work Procedure: 1 The basic procedure for control unit programming is described in the Workshop Manual
Workshop Manual ‘9X00IN Basic instructions and procedure for control unit programming using the
PIWIS Tester’.
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For specific information on control unit programming during this campaign, see the table
below:
Required PIWIS Tester software version: 38.200.017 (or higher)
Type of control unit programming: Control unit programming using the “Campaign”
function in the Additionalmenu on the PIWIS
Tester by entering a programming code.
Programming code: Z2E9D
Programming sequence: Once the update has started, the PCM is restarted
and the individual components and modules are then
updated.
Read and follow the information and instructions
on the PIWIS Tester during the guided
programming sequence.
The assistance system control unit is
re-programmed during the programming
sequence.
Do not interrupt programming and coding.
Programming time (approx): 65 – 100 minutes*
* The time required for the update depends on the
respective vehicle equipment.
Software version programmed during this 0291
campaign: Following control unit programming, the software
version can be read out of the control unit for
assistance systems in the ‘Extended identifications’
menu using the PIWIS Tester.
Procedure in the event of abnormal
termination of control unit programming:
Repeat control unit programming by entering the
programming code again.
Procedure in the event of error messages
appearing during the programming
sequence:
Workshop Manual ‘9X00IN Basic instructions and
procedure for control unit programming using the
PIWIS Tester – section on “Fault finding”‘.
After programming the control unit for assistance systems variant A, continue as described under
Technical Information ‘9X00IN Performing PCM software update’ and perform the PCM software update.
Re-programming control unit for assistance systems – variant B or variant C
Work Procedure: 1 Open the glove compartment and remove any inserted SD card from the SD card slot.
To do this, first press on the SD card to release it. Then, pull the SD card out of the card slot.
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NOTICE
Using the SD cards on vehicles that are not assigned to this campaign
• Risk of damage to control unit
Use the specified SD cards only for the vehicles assigned to the campaign.
2 Depending on the variant of the control unit for assistance systems you read out earlier, insert the
relevant SD card for the assistance systems update into the SD card slot in such a way that the
bevelled edge of the SD card is at the front right.
Part No. Designation Assistance
systems variant
9Y0919866B SD memory card for assistance systems
update
B
9Y0919866A SD memory card for assistance systems
update
C
3 Perform assistance systems software update using the PIWIS Tester.
3.1 Select the Assistance systems control unit in the control unit selection screen (‘Overview’
menu) and confirm your selection by pressing •F12“ (‘Next’).
3.2 Once the assistance systems control unit has been found and is displayed in the ‘Overview’,
select the ‘Maintenance/repairs’ menu.
3.3 Select the ‘Software update’ function and press •F12“ (‘Next’) to perform the software
update.
3.4 Confirm the information that is displayed by pressing •F12“ (‘Next’).
3.5 Press •F8“ (‘Start’) to start.
3.6 After checking the software data, programming starts automatically.
Once the update has started, the PCM is restarted and the individual components and
modules are then updated.
The time required for the update depends on the respective vehicle equipment and
can be up to 30minutes.
During the update, check the PIWIS Tester display and follow the instructions. The PCM is
restarted several times during the software update. The PCM screen remains dark for up to
3 minutes.
3.7 Once the update has been performed successfully, a tick will appear in the Status column in
the ‘Software update’ field.
Press •F12“ (‘Next’) to confirm.
4 Open the glove compartment and remove the inserted SD card from the SD card slot.
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5 Re-code assistance systems automatically.
5.1 Select the ‘Assistance systems’ control unit in the control unit selection screen (‘Overview’
menu) and confirm your selection by pressing •F12“ (‘Next’).
5.2 Once the control unit for assistance systems has been found and is displayed in the
overview, select the ‘Coding/programming’ menu.
Automatic coding
5.3 Select the ‘Automatic coding’ function
and press •F12“(‘Next’) to start coding
Automatic coding.
5.4 When coding is complete, the message
“Coding has been completed successfully”
is displayed and a tick appears in the ‘Status’
box.
If coding is not completed successfully
(error message “Coding was not completed
successfully”), coding must be repeated.
5.5 When coding is completed successfully, continue by pressing •F12“ (‘Next’) to return to the
start page of the ‘Codings/adaptations’ menu.
5.6 Select the ‘Overview’ menu and press •F11“ (‘Back’) to return to the control unit selection
screen.
Once the control unit for assistance systems variant B or C has been programmed, continue as described
under Technical Information ‘9X00IN Re-programming Porsche Communication Management (PCM)’
and perform the PCM software update.
Re-programming Porsche Communication Management (PCM)
Work Procedure: 1 Read out the current Porsche Communication Management (PCM) software version.
1.1 Select the PCM 5.0 control unit in the control unit selection screen (‘Overview’ menu) and
press •F12“ (‘Next’) to confirm your selection.
1.2 Once the control unit has been found and is displayed in the ‘Overview’, select the ‘Extended
identifications’ menu.
1.3 Read out the value in the ‘Identification’ column under “Software version”.
• If the software version is 24xx, a PCM software update is not required. In this case,
continue with Technical Information ‘9X00IN Performing software update of various
control units’.
• If the software version is 23xx or 99xx, continue with Step 2.
2 Open the glove compartment and remove any inserted SD card from the SD card slot.
To do this, first press on the SD card to release it. Then, pull the SD card out of the card slot.
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NOTICE
Using the SD cards on vehicles that are not assigned to this campaign
• Risk of damage to control unit
Use the specified SD cards only for the vehicles assigned to the campaign.
3 Insert SD card for the PCM update into the SD card slot in such a way that the bevelled edge of
the SD card is at the front right.
Part No. Designation
– Region
Vehicle assignment
9Y0919360E SD memory card for PCM update
– North America
– Mexico
I-no. ER3/ER4
4 Start the PCM 5.0 software update using the PIWIS Tester.
4.1 Select the PCM 5.0 control unit in the control unit selection screen (‘Overview’ menu) and
press •F12“ (‘Next’) to confirm your selection.
4.2 Once the PCM 5.0 control unit has been found and is displayed in the ‘Overview’, select the
‘Maintenance/repairs’ menu.
Installing PCM 5.0 software update
4.3 Select the ‘Install software update’ function
and press •F12“(‘Next’) to perform the
software update Installing PCM 5.0
software update.
4.4 Confirm the information that is displayed by
pressing •F12“(‘Next’).
4.5 After meeting the preconditions, confirm
by ticking the ‘Status’ column. Then, press
•F12“ (‘Next’) to continue.
Entering PCM 5.0 programming code
4.6 Enter the programming code E8Z6A in
the relevant column Entering PCM 5.0
programming code and press •F12“ (‘Next’)
to confirm Entering PCM 5.0 programming
code.
4.7 Press •F8“ (‘Start’) to start.
4.8 After checking the software data, press
•F8“ (‘Start’) to start programming.
Once the update has started, the PCM is
restarted in the Update menu and the individual components are then updated.
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The time required for the update depends on the respective vehicle equipment and
can be up to 40minutes.
Read and follow the instructions displayed on the PIWIS Tester during the update. The PCM is
restarted several times. The PCM screen remains dark for up to 3 minutes.
Information
Once the PCM software update has been performed, the last step ‘Check PCM status’ is
next. An error message may be displayed here. This error message can be ignored if there
is no active fault memory entry in the PCM fault memory after carrying out this campaign.
If there is an active fault memory entry, it must be found and corrected.
4.9 Once the update is complete, an overview is displayed showing processes that have been
completed successfully marked with a tick in the Status box. Press •F12“(‘Next’) to
confirm.
• Software version programmed during this campaign: 9829
Following control unit programming, the software version can be read out of the PCM 5.0 control unit in
the ‘Extended identifications’ menu using the PIWIS Tester.
5 Open the glove compartment and remove the inserted SD card from the SD card slot.
Once programming of the Porsche Communication Management (PCM) is complete, continue with
“Performing software update of various control units” Technical Information ‘9X00IN Performing
software update of various control units’.
Performing software update of various control units
Information
The programming sequence described below starts with the airbag control unit. This requires various
programming and coding procedures, which must be confirmed and activated using the PIWIS Tester.
Once the airbag control unit has been re-programmed and coded, the PIWIS Tester performs the rest of
the update automatically. This does not require any interaction with the PIWIS Tester.
Control units that are not installed are skipped automatically.
The time required for the rest of the update depends on the respective vehicle equipment and can be
up to 110minutes.
The following control units are re-programmed and then re-coded in the specified sequence:
• Airbag
• Distance measuring sensor (ACC)*
• Rear-end electronics (BCM2)
• Chassis control (PASM)
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• LaneChangeAssist2,left*
• Lane Change Assist 1, right*
• Radar sensor for front corner radar 1*
• Radar sensor for front corner radar 2*
• Gateway
• Roll stabilization (PDCC)*
• Powersteering
• Air conditioning
• Rear axle steering*
• Rear-differential lock*
• Batterysensor
* Depending on equipment
Information
While the gateway control unit is being re-programmed, the progress bar can remain stuck at
53% for up to 20minutes. This is not a malfunction.
Do not cancel programming.
WARNING
Electricallymoved side windows and rear spoiler
• Danger of limbs being trapped or severed
• Risk of damage to components
Do not reach into the danger area.
Keep third parties away from the danger area.
Do notmove components or tools into the danger area.
Retract roll-up sun blinds on the rear side windows before starting programming or coding.
1 For specific information on control unit programming during this campaign, see the table
below:
Required PIWIS Tester software version: 38.200.017 (or higher)
Type of control unit programming: Control unit programming using the ‘Campaign’
function in the Additionalmenu on the PIWIS
Tester by entering a programming code.
Programming code: F1G8H
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Programming sequence: Read and follow the information and instructions
on the PIWIS Tester during the guided
programming sequence.
Several control units are re-programmed and
re-coded during the programming sequence.
Do not interrupt programming and coding.
Programming time (approx.): up to 110minutes*
* The time required for the update depends on the
respective vehicle equipment.
• Airbag control unit 2720
• Distance measuring sensor (ACC)* 0330
• Rear-end electronics 0128
• Chassis control (PASM) 0918
• Lane Change Assist, left and right* 0266
• Radar sensor for front corner radar
1 and 2*
0266
• Gateway control unit 0037
• Control unit for roll stabilization
(PDCC)*
0412
• Powersteering 0504
• Air-conditioning control unit 1040
• Rear axle steering* 0698
• Rear-differential lock* 1405
• Batterysensor 1000
Software versions programmed during this
campaign:
Following control unit programming, the software
version can be read out of the relevant control unit in
the ‘Extended identifications’ menu using the PIWIS
Tester.
Procedure in the event of abnormal
termination of control unit programming:
Repeat control unit programming by entering the
programming code again.
During repeated control unit programming, all
control units that have already been programmed
successfully are automatically skipped and are not
programmed again.
Procedure in the event of error messages
appearing during the programming
sequence:
Workshop Manual ‘9X00IN Basic instructions and
procedure for control unit programming using the
PIWIS Tester – section on “Fault finding”‘.
Mar 22, 2019
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2 Carry out teaching processes.
Once programming and coding has been performed, commissioning and teaching processes for the
servo motors for the air-conditioning flaps and rear-differential lock are activated automatically by
the PIWIS Tester.
To do this, follow the instructions displayed on the Tester and carry out the relevant teaching
processes.
Information
For vehicles without rear-differential lock (I-no. GH1), an error message can be displayed during automatically
activated commissioning of the rear-differential lock.
This error message can be ignored on vehicles without rear-differential lock and confirmed by pressing
•F12“ (‘Next’). The error message does not result in a fault memory entry.
Once the various control units have been programmed, continue with Technical Information ‘9X00IN
Re-programming instrument cluster and PSM control unit’.
Re-programming instrument cluster and PSM control unit
Information
If the instrument cluster hardware installed in the vehicle is HW09, the control unit for brake electronics
(PSM incl. parking brake) will not be re-programmed. This is checked automatically by the PIWIS Tester.
1 For specific information on control unit programming during this campaign, see the table
below:
Required PIWIS Tester software version: 38.200.017 (or higher)
Type of control unit programming: Control unit programming using the ‘Campaign’
function in the Additional menu on the PIWIS
Tester by entering a programming code.
Programming code: J2R4Z
Programming sequence: Read and follow the information and instructions
on the PIWIS Tester during the guided
programming sequence.
The instrument cluster and – depending on the
instrument cluster hardware – the control unit for
brake electronics (PSM incl. parking brake)
are re-programmed and then re-coded automatically
during the programming sequence.
Do not interrupt programming and coding.
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Technical Information
Programming time (approx.): 70 minutes
Instrument cluster (HW09):
Instrument cluster (HW11):
Brake electronics (PSM incl. parking
brake), if instrument cluster = HW11:
0522
0712
0101
Software version programmed during this
campaign:
Following control unit programming, the software
version can be read out of the relevant control unit in
the ‘Extended identifications’ menu using the PIWIS
Tester.
Procedure in the event of abnormal
termination of control unit programming:
Repeat control unit programming by entering the
programming code again.
Procedure in the event of error messages
appearing during the programming
sequence:
Workshop Manual ‘9X00IN Basic instructions and
procedure for control unit programming using the
PIWIS Tester – section on “Fault finding”‘.
Once the instrument cluster and PSM control unit have been programmed, continue with Technical
Information ‘9X00IN Concluding work’.
Concluding work
Work Procedure: 1 Re-code all control units.
1.1 Select all control units in the control unit selection screen (‘Overview’ menu) and press
•F12“ (‘Next’) to confirm your selection.
1.2 Once the control units have been found, select the ‘Codings/adaptations’ menu.
Automatic coding
1.3 Select the ‘Automatic coding’ function and
press •F12“ (‘Next’) to start control unit
coding Automatic coding.
1.4 When coding is complete, the message
“Coding has been completed successfully”
is displayed and a tick appears in the ‘Status’
box.
If coding is not completed successfully
(error message “Coding was not completed
successfully”), coding must be repeated.
Information
It may not always be possible to code the control unit for Tire Pressure Monitoring (TPM).
This will also be indicated as ‘not carried successfully’ by an X in the ‘Status’ box in the
general overview following control unit coding.
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If this is the case, the tire size must be set in the Vehicle menu.
To do this, set the size of the fitted tires under ‘CAR’ ‘CONTROL’ ‘Vehicle’ ‘Tire
pressure monitoring’ ‘Tire selection’ in the Porsche Communication Management
(PCM) menu.
Then, perform automatic coding again in the ‘Codings/adaptations’ menu in the ‘Tire
Pressure Monitoring (TPM)’ control unit.
1.5 Once coding is completed successfully, press •F12“(‘Next’).
1.6 Compare the tire size and type set in the Vehicle menu with the tires fitted on the vehicle.
To do this, compare the size of the fitted tires and set the correct size if necessary under
‘CAR’ ‘CONTROL’ ‘Vehicle’ ‘Tire pressuremonitoring’ ‘Tire selection’ in the
Porsche Communication Management (PCM) menu.
1.7 Press •F11“ (‘Back’) to return to the control unit overview.
2 Install updated Onboard Owner’s Manual.
Information
The currently valid version of the Onboard Owner’s Manual is available online since 22.02.2019.
The Onboard Owner’s Manual is downloaded from the backend for each specific vehicle. The Tester
must be connected online in order to do this.
A blank SD card is required for installing the onboard operating instructions (approx. 100 MB). If
there is already data stored on the SD card, this will be deleted during the procedure.
Information
The PIWIS Tester instructions take precedence since the description may be different with later
Tester releases.
The procedure described here has been structured in general terms. Different text or additional
information may appear on the PIWIS Tester.
2.1 Insert a blank SD card into the SD card slot on the PIWIS Tester.
2.2 Select the PCM 5.0 control unit in the control unit overview and press •F12“ (‘Next’) to
confirm your selection.
2.3 Maintenance/repairs must now be selected.
2.4 Install instructions in PCMmust now be selected. Then, press •F12“ (‘Next’) to confirm.
2.5 Read and follow the information and instructions displayed on the Tester and press •F12“
(‘Next’) to continue.
2.6 Select the required language and press •F12“ (‘Next’) to continue.
2.7 Press •F8“ (‘Start’) to start installing the Onboard Owner’s Manual.
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2.8 Read and follow the instructions displayed on the Tester and press •F12“(‘Next’) to
confirm.
The SD card must then be re-formatted. The current Onboard Owner’s Manual is then downloaded
and saved to the SD card.
2.9 Remove the SD card from the Tester and insert it into the SD card slot in the glove
compartment. Press •F12“ (‘Next’) to confirm.
After starting the installation, the PCM is restarted in the Update menu and the Onboard
Owner’s Manual is then updated.
The update takes approx. 7minutes.
Read and follow the instructions displayed on the PIWIS Tester during the update.
2.10 Check that the Onboard Owner’s Manual was installed on the central computer.
To do this, go to ‘CAR’ ‘CONTROL’ ‘Instructions’ ‘Technical data’ in the PCM
menu, scroll down and read out the version.
• If the version that is read out is “WKD9Y004xx19 – 46/2018” (xx = language code,
e.g. 10, 20, 30, etc.), press •F12“ (‘Next’) to continue.
• If the version that is read out is not “WKD9Y004xx19 – 46/2018”, continue with Step 2.1
and install the Onboard Owner’s Manual again.
2.11 Open the glove compartment and remove the inserted SD card from the SD card slot. Press
•F12“ (‘Next’) to continue.
3 Calibrate the parking brake.
To do this, apply and release the parking brake using the button in the center console.
If the calibration process was not carried out successfully and a fault memory entry is stored, the
brake shoes for the parking brake must be adjusted and re-calibrated.
For instructions, see Workshop Manual ‘9X00IN Adjusting and calibrating brake shoes’.
This work cannot be invoiced under the workshop campaign number.
Only for vehicles with equipment option Electrically extendable trailer hitch (I-no. 1D9):
4 Calibrate the trailer hitch.
4.1 Select the control unit in the control unit selection screen (‘Overview’ menu) and press
•F12“ (‘Next’) to confirm your selection.
4.2 Once the control unit has been found and is displayed in the ‘Overview’, select the ‘Drive
links/checks’ menu.
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Mechanism
4.3 Select ‘Mechanism’ in the menu and press
•F12“ (‘Next’) to confirm Mechanism.
Trailer hitch calibration
4.4 Select the ‘Trailer hitch calibration’
function and press •F12“(‘Next’) to confirm
your selection Trailer hitch calibration.
4.5 Confirm the displayed warning message with
•F12“ (‘Next’).
4.6 Carry out the ‘Trailer hitch calibration’
function by pressing •F8“(‘Start’).
5 Disconnect the PIWIS Tester from the vehicle.
6 Switch off the ignition and lock the vehicle with the driver’s key.
7 Wait approx. 2 minutes before unlocking the vehicle again.
8 Start the engine and switch the ignition off again after approx. 5 seconds.
9 Switch on the ignition.
10 Plug the PIWIS Tester diagnostic connector into the diagnostic socket again and restore communication
with the vehicle.
11 Read out and erase all fault memories.
Control unit selection
11.1 In the control unit selection screen
(‘Overview’ menu) Control unit selection,
press •F7“ to call up the ‘Additional
menu’.
11.2 Select the function “Read all fault
memories and erase if required” and
press •F12“ (“Next”) to confirm your
selection Erasing fault memories.
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Erasing fault memories
The fault memories of the control units are
read out.
11.3 Once you have read out the fault memories,
check the fault memory entries.
Information
If control units are found to have faults that
are not caused by control unit programming,
these must first be found and corrected.
This work cannot be invoiced under the
workshop campaign number.
11.4 Press •F8“ to delete fault memory entries.
11.5 Press •F12“ (“Yes”) in response to the question as to whether you really want to delete all
fault memory entries.
The faults stored in the fault memories of the various control units are deleted.
12 Create vehicle analysis log (VAL) using the PIWIS Tester.
Mark the vehicle analysis log you have just created with the attribute “Final VAL” and return it using
the PIWIS Tester.
13 Disconnect the PIWIS Tester from the vehicle.
14 Perform function test.
15 Check customer settings and set them if necessary.
15.1 Press on the house icon at the top left of the Porsche Communication Management (PCM)
display and operator control unit and compare the individual configuration of the home
screen or Info widget with the settings you wrote down earlier.
If necessary, change the configurations to their previous settings under ‘Options’
‘Configure Home/Configure Info widget’ in the PCM menu.
15.2 Go to ‘SET’ ‘Porsche Connect’ ‘Porsche ID settings’ in the PCM menu and compare
the users you wrote down earlier.
If the Porsche Connect users were lost, inform the customer about this and help the
customer to add the users again if necessary.
15.3 Go to ‘SET’ ‘Porsche Connect’ in the PCM menu and select ‘Remote access authorisation’
to check whether the setting is still the same.
If the setting was lost, inform the customer about this and help the customer to set it again if
necessary.
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15.4 Go to ‘SET’ ‘Manage drivers’ in the PCM menu and compare the users you wrote down
earlier.
If the stored driver profiles were lost, inform the customer about this and help the customer
to add them again if necessary.
16 Switch off the ignition.
17 Re-calibrate the battery.
Re-calibration is performed under the following conditions:
• Battery charging voltage is 14.8 V and
• Battery charging current is less than 5 A
If the values have not yet been reached, continue to charge the battery until the values are reached.
18 Switch off and disconnect the battery charger.
19 Perform function test.
Information
The values for the Tire Pressure Monitoring (TPM) system may be lost during re-coding of the instrument
cluster.
If the Tire Pressure Monitoring (TPM) system is reset, the wheel electronics must be re-taught and
adapted to the system.
Preconditions and procedure for teaching the wheel electronics units:
• Vehicle is stationary for at least 5 minutes.
• Select the type of tires fitted (type and size) in the TPM menu in the PCM. The message “No monitoring.
System is learning from 15 mph (25 km/h)” then appears in the multi-function display.
• Drive at a speed of more than 15 mph (25 km/h) – ideally without stopping – until the tire pressure
values are displayed (learning time: less than 2 minutes).
The system learns the wheel electronics only while driving. Intermediate stops and deviations from the
described teaching procedure can result in a much longer learning time.
Teaching can be performed during the test drive or later while the customer is driving. Please inform your
customer about this if necessary.
20 Replace Cayenne Owner’s Manual with an updated Cayenne Owner’s Manual with order number
WKD9Y004xx19 (xx = language code, e.g. 10, 20, 30, etc.).
Also remove the old Owner’s Manual from the vehicle and dispose of it.
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Information
The information contained in the following supplements is already integrated in the current Owner’s
Manual (WKD9Y004xx19). The following supplements must therefore be removed from the vehicle
and disposed of:
• WKD9Y010018 – EuroNCAP Supplement
• WKD9Y0079319 – RFID Supplement (China)
• WKD9Y050019 – Emergency Stop Assist Supplement
The following must not be disposed of and must remain in the vehicle:
• Assistance booklet
• Warranty and/or Maintenance booklet
• “Radio equipment” booklet (EU/ECE)
21 Enter the campaign in the Warranty and Maintenance booklet.
Overview of order numbers for Owner’s Manuals
Information
Existing Owner’s Manuals with order numbers (xx = language code, e.g. 10, 20, 30, etc.)
• WKD9Y000xx18
• WKD9Y001xx18
• WKD9Y099xx18
• WKD9Y000xx19
• WKD9Y002xx19
must neither be supplied with new vehicles nor used as replacement Owner’s Manuals. Any of these
Owner’s Manuals that are still in stock must be disposed of.
From now on, only use the Owner’s Manuals with the order number WKD9Y004xx19 for the vehicles
assigned to the campaign.
The order numbers for the various language versions of the updated Owner’s Manual are provided in the
following table. You can order the Owner’s Manual in the quantity you need using the standard ordering
process.
Parts Info: Ordering via
Order No.:
Designation
– Language PROS
(Arvato)
PCNA
OnboardOwner’s
Manual
Mar 22, 2019
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WKD9Y0042119 Owner’s Manual
– English (USA, Canada)
WKD9Y0043119 Owner’s Manual
– French (Canada)
Warranty processing
Information
The specified working time was determined specifically for carrying out this campaign and includes all
required preliminary and subsequent work.
The working time may differ from the working time published in the Labor Operation List in PIWIS.
Scope 1: Working time*:
Re-programming instrument cluster and various other control units
Includes: Connecting and disconnecting battery charger
Connecting and disconnecting PIWIS Tester
Reading out individual customer settings and setting them if
necessary
Reading out assistance systems variant
Re-programming assistance systems (bootloader)
Re-programming assistance systems (application software)
Re-programming PCM 5.0
Performing combined software update of various control
units
Performing teaching processes
Re-programming instrument cluster and PSM control unit
Re-coding all control units
Installing updated Onboard Owner’s Manual
Replacing Owner’s Manual
Calibrating parking brake
Calibrating trailer hitch (only with I-no. 1D9)
Reading out and erasing fault memories
Creating vehicle analysis log (VAL) before and after repairs
Re-calibrating the battery
Performing function test
Labor time: 280 TU
Required materials:
AKA00000001** Owner’s Manual** 1 ea.
AKA00000002*** Shipping costs*** 1 ea.
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** The cost of one Owner’s Manual will be covered for each vehicle. For warranty processing, enter
the Part No. AKA00000001 with the designation “Owner’sManual” as accessories costing USD
$10.00.
*** If you incur shipping costs when ordering the Owner’s Manual Supplement, please invoice these
costs under the Part No. AKA00000002, with the designation “Shipping costs” as an additional
part. Please document a copy of the invoice for this in the warranty claim.
Required tools:
9Y0919866B SD memory card
– Assistance systems update for variant B
up to 8 ea.****
or
9Y0919866A SD memory card
– Assistance systems update for variant C
up to 8 ea.****
or
9Y0919360E SD memory card
– PCM update for North America and Mexico
up to 8 ea.****
**** Only the actual number of SD memory cards that are available to the Porsche dealership for
carrying out this campaign must be invoiced for each Porsche dealer.
The number of SD cards provided for each Porsche dealership depends on how many vehicles will have
to be worked on by each Porsche dealer as part of this campaign (see section Technical Information
‘9X00IN Required tools’).
The SD memory cards must only be invoiced once for the first vehicle during warranty processing.
Only the working time must be invoiced in the warranty claim for all other vehicles on which work is
carried out as part of this campaign in the Porsche dealer.
Damage Code AKA0 099 000 1
Mar 22, 2019
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Information
* Information on the working time:
Generally, the working time includes all work that requires the active participation of the service technician.
This also covers all required preliminary work and subsequent work.
The working time includes the following activities during control unit programming:
• All required steps for starting or finishing programming
• Required interaction during a programming sequence
• Waiting times until programming starts
• Occasionally checking the programming status (twice per programming block)
If no further interaction by the service technician is required once control unit programming has started
because programming is performed automatically, there is no need for the service technician to remain
at the vehicle for the entire programming time.
These waiting times are not included in the working time if the total programming time is more than 15
minutes.
If programming takes up to 15 minutes, the full waiting time is included in the working time.
Information
If malfunctions occur or if programming is aborted during this workshop campaign and these result in
additional time being spent (e.g. if a control unit has to be replaced), this cannot be invoiced under the
workshop campaign number. This work must be invoiced under an additional warranty claim using the
following coding:
• Function unit code (FES) 91020
• Damage category (SA) 9738 “Does not function following PAG campaign”
Overview of problems and symptoms that will be corrected with the software update
Overview: Overview of problems and symptoms
AfterSales Mar 22, 2019
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Technical Information
Component/control unit Function/symptom Fault symptom description
Display tube failure The display tubes in the instrument
cluster stop working during a
telephone call froman address
book entry using Emoji. All displays
are available againwhen the call is
ended.
Instrument cluster
Different times displayed Different times are displayed on
the instrument cluster and on the
stopwatch
Reversing camera/Real Top
View
The reversing camera/Real Top
View comes on after a delay or
does not come on at timeswhile
reversing.
The content in the footer (zoom
level, distance to destination, stop
route guidance) is not displayed at
times.
Navigation: MAP/NAV display
Satellite Map function does not work
Navigation: Route guidance For long routes, active route
guidance is interrupted at times
after a terminal 15 change or during
BUS idle.
A volume change for route guidance
cannot be accepted/saved at times.
Navigation: Announcement
There is no route guidance when the
vehicle is off-road.
Navigation: Favourites Route guidance can navigate to
the favourites “Home” and “Work”
even though these favorites are not
assigned.
Navigation: Incorrect location
details
The detailed information for the
stopover is sometimes displayed as
detailed information for the current
location.
POIs are shown incorrectly (purple
POI icons)
Navigation: Display of POIs
The telephone number is missing
from the display of detailed
information for POIs
Porsche Communication
Management (PCM)
Mar 22, 2019
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The navigation destination stored
as “Home” cannot be called
up/navigated to using the voice
dialog system.
Voice dialog system
The BT audio source cannot be
activated via the voice dialog
system
Central computer Sporadic resets
If there is no WiFi data package
registered and if the One Connect
app is connected to the vehicle
via WiFi, the iPhone no longer has
internet reception
POIs are displayed incorrectly
Some Last Mile Navigation and
Google Search services do not
function
Porsche Connect
Logout after switching ignition off
and on again
Air conditioning Flaps do not move at times No cooling or no heating at the
desired position
Warning message display The warning message “Vehicle
electrical system fault” is activated
and deactivated at times after
switching the ignition off and on
again
Vehicle electrical system
battery
Vehicle electrical system
battery flat
The vehicle electrical system
battery is flat due to a high
closed-circuit current because
control units are not switched to
sleep mode or are woken up at
times
AfterSales Mar 22, 2019
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Technical Information
Message “Porsche Active
Safe (PAS) not available” in the
instrument cluster
Due to the fact that the monitoring
system is too sensitive, the control
unit is unnecessarily switched to
the status “Safe” and the function is
deactivated even though there is no
fault present
Driver assistance systems
Message “Emergency stop
assist deactivated” in the
instrument cluster
Deviations between the displayed
and actual function status of the
emergency stop function
Airbag Airbag and PSM warning lights
are activated briefly
Long algorithm activities and thus
a reset can occur due to a software
error
Chassis control PASM Messages “Chassis system
fault” and “Chassis system
failure” in the instrument cluster
Sporadic resets of the control unit
due to a timing problem
Message “Chassis system
fault” in the instrument cluster
The PDCC system fails at low
speeds (up to 5 km/h or 3 mph) due
to temporary asynchronous data
processing between the front and
rear axle
Roll stabilization PDCC
Message “Chassis system
fault” in the instrument cluster –
only for Hybrid vehicles
Sporadic failure of PDCC system.
The function is available again after
an ignition reset.
Overview of enhanced Porsche Connect functions
Overview: Overview of enhanced Porsche Connect functions
Function Description
Enhanced Real-time Traffic Information
Panoramic view
Navigation Plus
Tiles for POI categories
Voice control
DAB radio – Gracenote fingerprinting: Display of album cover and further
information about the currently played track and artist
Infotainment
Music streaming via Amazon Music
Remote services Air conditioning (only for Cayenne E-Hybrid models)
E-Control: Charge timer control (only for Cayenne E-Hybrid models)
Mar 22, 2019
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Enabler services WiFi connectivity fix
Enhanced Privacy settings
Information
More detailed information about the various enhanced Porsche Connect functions can be found in the
Porsche Partner Network (PPN) under PPN Portal Dr. Ing. h.c. F.PorscheAG Products & Services
Smart Mobility Connect Services Documents 10th International Porsche Connect Workshop
10th IPCW Product Experience CLU24_V2.pptx.
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2019 Porsche Cars North America, Inc.
AfterSales Mar 22, 2019
Page 31 of 31
SEOCONTENT-END
1 Affected Product
Vehicle
| PORSCHE | CAYENNE | 2019 |
7 Associated Documents
Remedy Instructions and TSB
RCRIT-19V111-4001.pdf 330.985KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V111-3132.pdf 1192.593KB
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Non-Compliance Notice Report/FMVSS 111
RCLRPT-19V111-6618.PDF 212.92KB
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Recall Acknowledgement
RCAK-19V111-2643.pdf 245.918KB
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Recall Quarterly Report #1, 2019-2
RCLQRT-19V111-6198.PDF 211.139KB
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Manufacturer Notices(to Dealers,etc) – AKA0 Stop Sale – Re-programming instrument cluster and various other control units dated 2-25-19 through 9-20-19.
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Recall Quarterly Report #2, 2019-3
RCLQRT-19V111-5805.pdf 210.944KB
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Latest Recalls Documents
Reprogramming
For reprogramming and flashing Porsche vehicles without a factory diagnostic device, Porsche recommends the following devices:
Recommended Pass Thru Devices:
J2534 Device
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Pass Thru - Check ECU
Pass Thru - ECU Check verifies the vehicle compliance with the latest air polution restrictions of the following organisations:
- Environmental Protection Agency (EPA)
- California Air Resources Board (CARB).
Pass Thru - Check ECU checks the Vehicle Identification Number (VIN) stored in the vehicles Digital Motor Electronic (ECU) against the PAG database.
Pass Thru - Check ECU is free of charge and does not require any login.
How to perform a Pass Thru - ECU Check:
- Enter the Vehicle Identification Number (VIN).
- In case of EPA offical enter the CVN ID.
- In case of CARB offical enter the Cal ID.
- Click the "CHECK ECU Version" button.
If the VIN is valid you see:
VIN IS VALID - User has the latest Update
How to find the VIN:
The VIN is labeled inside the windscreen at the bottom right side: see sample.
How to get the CVN ID / Cal ID:
CVN / Cal IDs can be retrieved with a generic scan tool device.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- 【J2534 PROTOCOL WITH SMARTLINKC】 LAUNCH X431 PRO3S+ ELITE scan tool with newly upgraded smartlinkC V2.0. The SmartLinkC is a communication interface supporting J2534 specifications. Of course, it also can be used as a J2534 PassThru device, working together with the PC installed with the OEM diagnostic software to perform the J2534 protocol.J2534 protocol is the only solution for problems ranging from driveability and loss of power to poor fuel economy.
- 【INTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSIS】 X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
- 【TOP HARDWARE CONFIGURATION, UPGRADED OF LAUNCH X431 PRO3S+】 LAUNCH X431 PRO3S+ELITE diagnostic scanner possess with Android 10.0 OS; CPU 4-Core Processor, 2.0 GHz. Greatly increased the speed of running multiple task. 2.4GHz/5GHz; 6300mAh/7.6V stronger battery capacity; 10.1 Inch Touchscreen with 8MP camera; AUTO VIN; 4GB+64GB storage memory; 20X faster transmission rate, save more vehicle documents and customer data; Supports 25+ Software Languages, such as EN, DE, FR, SP nd JP and so on.
- 【3000+ ACTIVE TEST/BI-DIRECTIONAL CONTROL LAUNCH SCANNER】 LAUNCH X431 PRO3S+ELITE HD automotive scanner is a cost-effective bidirectional scanner that deserves owned by every repairing DIYers and mechanics. You can easily send command signal at fingertips from the scanner to various module actuators to test component integrity and functionality in minutes or even seconds to tell if replacement or repair is needed.
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- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- CUSTOM-DESIGNED FOR USE WITH FORSCAN: Works with all FORScan compatible vehicles and is recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- 【2025 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles】Design for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
- 【J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
- 【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS Bleed, Injector coding, etc.
- 【2025 BEST Advanced Hardware & All Systems Diagnosis+Topology Display 】Support All systems Diagnostic including ENG, AT, ECM, TCM, ABS, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
- 【Wider Vehicle Coverage of 12V & 24V Vehicles + 25 Languages】LAUNCH X431 PRO3S+SMARTLINK HD automotive scanner is ALL-IN-ONE Scan Tool for 12V cars and 24V Heavy-duty trucks support CANFD & DOIP.
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
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