AKA0 – Delayed Camera Display/FMVSS 111 – 2019 Porsche Cayenne

February 21, 2019 NHTSA CAMPAIGN NUMBER: 19V111000

Delayed Camera Display/FMVSS 111

A rearview camera display that does not function as designed can reduce the driver’s view of what is behind the car, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V111

Manufacturer Porsche Cars North America, Inc.

Components VISIBILITY, BACK OVER PREVENTION

Potential Number of Units Affected 98

 

Summary

Porsche Cars North America, Inc (Porsche) is recalling certain 2019 Cayenne and Cayenne S vehicles. A software failure may cause the rearview camera image display to be delayed in responding. As such these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 111, “Rearview Mirrors.”

 

Remedy

Porsche will notify owners, and dealers will update the related software, free of charge. The recall began April 19, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche’s number for this recall is AKA0.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Porsche has a Recall


AKA0 – Re-programming Instrument Cluster and Various Other Control Units (Stop Delivery/Recall Campaign)

Important: CRITICAL WARNING – This campaign includes steps where control unit(s) in the vehicle will be programmed with the PIWIS Tester. The vehicle voltage must be maintained between 13.5 volts and 14.5 volts during this programming. Failure to maintain this voltage could result in damaged control unit(s). Damage caused by inadequate voltage during programming is not a warrantable defect. The technician must verify the actual vehicle voltage in the PIWIS Tester before starting the campaign and also document the actual voltage on the repair order.
Model Year: As of 2018 up to 2019
Model Line: Cayenne (9YA)
Subject: Instrument cluster and various other control units
Information: Due to an allocation error in the instrument cluster software, there is no link between the brake-pad wear indicator and general brake warning light on the affected vehicles.

As a result, only the yellow warning message “Brake pad worn”, which can be acknowledged, will be displayed in the multi-function display on the instrument cluster when a brake pad is worn. There is no additional continuous warning using the red brake warning light.

In order to ensure that the required warning light will be activated when the wear limit of a brake pad is reached, the instrument cluster must be re-programmed with updated software.

The software of other control units will also be updated at the same time.*

This software update contains improvements, for example, for the

  • Infotainment and Navigation
  • Driver assistance
  • Chassis control

systems and also includes enhanced Porsche Connect functions.*

* You will find an overview of the problems and symptoms that will be corrected with the software update as well as a summary of the enhanced Porsche Connect functions in the attachment under

  • Technical Information ‘Overview of problems and symptoms that will be corrected with the software update’
  • Technical Information ‘Overview of enhanced Porsche Connect functions’
Action
Required:
  • Update software of the affected control units using the PIWIS Tester or SD card. For details of affected control units, see overview below.
  • Update Onboard Owner’s Manual
  • Replace Owner’s Manual in the on-board folder in the vehicle with an updated version

IMPORTANT SAFETY RECALL

Mr.

 

April 16, 2019

This notice applies to your vehicle: WPI AA2AYX
Recall Number: 19V-111

Subject: Porsche Safety Recall AKAO – Re-programming instrument cluster 2019 Model Year Porsche Cayenne and Cayenne S Vehicles

 

Dear Mr.

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Porsche has decided that certain 2019 Model Year Porsche Cayenne and Cayenne S vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 1 1 1, “Rearview Mirrors.” Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Due to a software issue, the rearview image on the dashboard touch display may be delayed when the vehicle is first shifted into Reverse. A rearview camera display that does not function as designed can reduce the driver’s view of what is behind the car, increasing the risk of a crash.
What will we do? Porsche will remedy this issue by having dealers re-program the affected software for free to prevent this issue from recurring.
What should you do? Please always carefully check your surroundings and wait for the rearview image to display before reversing. Please make contact with your authorized Porsche dealership to schedule a remedy appointment, and to arrange in advance for a Porsche loaner vehicle should you require alternate transportation during the repair period. Re-programming is expected to take approximately one hour to complete.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter promptly via first-class mail to the lessee. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Reimbursement This recall will be carried out at no expense to the customer.
Can we assist you further? Please be aware that if, after we have notified you that replacement software for your vehicle is available, you require any assistance in making an appointment to have this recall performed, please call or write:

Porsche Cars North America, Inc.
Attn: Customer Commitment Department
One Porsche Drive
Atlanta, GA 30354
1-800-PORSCHE

If you still cannot obtain satisfaction, and your dealer or Porsche is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590

or call the toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.

We apologize for any inconvenience this matter may cause you. However, we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Very truly yours,

PORSCHE CARS NORTH AMERICA, INC

Glenn Garde
Vice President, After Sales


1 Affected Product

Vehicle

MAKE MODEL YEAR
PORSCHE CAYENNE 2019

4 Associated Documents

Remedy Instructions and TSB

RCRIT-19V111-4001.pdf 330.985KB

Download (PDF, 323KB)


Non-Compliance Notice Report/FMVSS 111

RCLRPT-19V111-6618.PDF 212.92KB

Download (PDF, 208KB)


Recall Acknowledgement

RCAK-19V111-2643.pdf 245.918KB

Download (PDF, 240KB)


ISSUED Owner Notification Letter(Part 577)

RCONL-19V111-3132.pdf 1192.593KB

Download (PDF, 1.14MB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V111&docType=RCL


 

For reprogramming and flashing Porsche vehicles without a factory diagnostic device, Porsche recommends the following devices:

Recommended Pass Thru Devices:

J2534 Device

CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool

Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Drew Tech CarDaq-M 2 SAE J2534-1/2 Reflash Reprogramming Tool OEM Diagnostics
VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Autel (AULMF2534) MaxiFlash Pro
Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool

 

Porsche is not responsible for any content on these two external sites

Pass Thru – Check ECU

Pass Thru – ECU Check verifies the vehicle compliance with the latest air polution restrictions of the following organisations:

Environmental Protection Agency (EPA)
California Air Resources Board (CARB).

Pass Thru – Check ECU checks the Vehicle Identification Number (VIN) stored in the vehicles Digital Motor Electronic (ECU) against the PAG database.

Pass Thru – Check ECU is free of charge and does not require any login.

How to perform a Pass Thru – ECU Check:

  • Enter the Vehicle Identification Number (VIN).
  • In case of EPA offical enter the CVN ID.
  • In case of CARB offical enter the Cal ID.
  • Click the “CHECK ECU Version” button.

If the VIN is valid you see:

VIN IS VALID – User has the latest Update

How to find the VIN:

The VIN is labeled inside the windscreen at the bottom right side: see sample.

How to get the CVN ID / Cal ID:

CVN / Cal IDs can be retrieved with a generic scan tool device.

techinfo2.porsche.com

 

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  • ADVANCED ECU CODING & PROGRAMMING: The complete diagnostic tool kit includes a compact sized MaxiFlash Elite which performs J2534 and J2534-2 pass-thru programming and provides Bluetooth VCI communication between the vehicle and the MaxiSys CV tablet.
  • SPECIAL FUCTIONS: The diagnostic scan tool provides the special functions that complete repairs including Injector Quantity Adjustment, DPF Regeneration, Adaptations, Calibrations, Maintenance Resets.
  • STRONG FEATURES: The automotive scanner read and clear codes, view and graph live data, perform tool-guided maintenance services, complete an array of special functions and diagnose manufacturer-specific systems including Allison transmissions, Bendix ABS Brake systems, Detroit Diesel Engines and Eaton and Wabash ABS trailer brakes.
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  • The software of MK908P has a wide range of compatibility and can be used to diagnose vehicles from over 80 brands in the US, Europe and Asia. Moreover, you can get more newly added car models with the fast-release software update service.
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Last update on 2019-07-27 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-07-27 / Affiliate links / Images from Amazon Product Advertising API

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